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January 2024 by Caleb K
Super friendly Staff, Genna Levison helped us every step of the way choosing the perfect setting and Diamond for us. Highly Recommend to find the perfect Ring. Thanks Genna!
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January 2024 by Philip Nguyen
Fantastic customer service! Friendly, knowledgeable, patient and personable! The team treated me like. Person and not a sale! Clean and tidy store, feeling safe who a security guard posted a t the front entrance as you come and go! Parking is great!!! Definitely enjoyed my 1st ever visit and got exactly what I was looking for on my first visit and to be able to get my drone set same day before Xmas as a walk-in was incredible!!! I was able to propose the very next day at my 1st annual Xmas party hosting!!! It was magical!!! All because these folks made it happen!!! Thank you Team Shane Co. @Dez (sales)
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October 2023 by Tiffany Lee
We got our engagement ring and wedding bands from here about 8 years ago. The hubs surprised me offering to upgrade our very first engagement ring. Our first time to this location since we originally bought ours off their De Anza location. The inside is immaculate & spacious- much appreciated since it was a Saturday with some foot traffic. None the less, the Shane Co reps took extra care to check in, update progress on someone to help us, and etc.Savannah Martin was our care representative, and she was amazing! I absolutely hate it when I go to places and feel like folks are pushy- Savnnah listened and supported. When I asserted specifics that I found from their website, Savannah executed my vision to reality. We did hit a snafu when purchasing (completely on our end) and Savannah was patient and courteous, giving us privacy. Thank you Savannah for listening and supporting our vision.
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October 2023 by Matt S
I bought an engagement ring from Shane Co. many years ago. It has had problem after problem. The center diamond has fallen out multiple times. The smaller diamonds have fallen out and have been lost. They have repaired it each time but it's expensive to ship to them each time. Now, they say they won't uphold the warranty if they don't inspect the ring every 6 months. Since we don't live within 400 miles of a store location, this is a huge problem. Shipping to them each time costs over $150 (which they won't pay for). Would never buy a ring from them again.
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September 2023 by Trolly Dolly
Gloria is the best sales associate!!When my boyfriend and I were talking about getting engaged I knew my ring could only come from The Shane Co. I grew up in the Bay Area hearing their commercials on the radio all the time. We live in NYC but travel to CA a lot to see family. The first time we stopped in to “look” we met Gloria. She is an absolute gem herself! She is knowledgeable, understanding, patient, and fun to shop with! We have since returned many times to shop (only) with Gloria, she helped me design my engagement ring and I couldn’t be happier with the outcome! Both of our rings are from Shane Co as well as a few other items. All departments within the store are top notch as well, from the service/repair center to the customer service counter. I am definitely a customer for life and you should be too.
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September 2023 by Marlaina Thompson
Austin was absolutely amazing! If going in, make sure to ask for him. My fiancé and I came close to closing to try our luck. Austin was able to match my needs and find the perfect ring in 30 minutes! He was extremely personable and accommodating. He definitely made this a moment to remember. Thank you so much, Austin!
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September 2023 by dopio8
We came in just to browse for a new wedding ring set for my wife. Desi was very knowledgeable and explained the diamond rating system very clearly. She showed us how to look through the eyepiece and see carbon deposits in the different grades of diamonds She was extremely sweet to my wife, and made it a memorable, pleasurable experience, so much so that we ended up buying on the spot and we are still overjoyed with the decision.
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September 2023 by James Krepelka
My sales person was Savannah Martin. She made me feel right at home. I explained that my wife's favorite ring had lost a diamond and that she was heart broken -- she never takes this ring off. Rather than just repairing the ring, Savannah found a very similar ring with more strength in the design with only a minor change in appearance (slightly larger diamonds). Savannah's intuition was right on target. My wife absolutely loved the new ring. I will never shop for jewelry anywhere but Shane Co. It is money well spent. Thank you, Thank you, Thank you!!!
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September 2023 by Andrew Simmons
Big thanks to Gloria LaClair and Austin Dorward. They both greatly helped me find and build a ring that I would not have found or put together by myself. They made the process extremely easy and comfortable. Didn't feel pushed or forced into having to buy or them trying to sell me anything. Definitely the experience you'd look for when buying jewelry. Thanks again!!
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August 2023 by Juan Armas
I had the pleasure of working with Austin, an exceptional salesperson recently. Austin's knowledge and expertise was evident from the very beginning, as he guided me through the options available and helped me find the perfect ear rings for my wife and fixed her weddingring. His friendly and patient demeanor made the entire process enjoyable, and he went above and beyond to address all my questions and concerns. Thanks to Austins assistance, I couldn't be happier with my purchase. I highly recommend this salesperson to anyone seeking a seamless and personalized shopping experience. Thanks Austin.
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August 2023 by Rikk Streng
The gf wanted to become fiancée with something subtle and they had the perfect ring. Austin helped us out and the whole experience was easy and professional.
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August 2023 by Jonathan Dickson
I wanted to wait until I proposed before writing my review. I bought an engagement ring here a few months ago and it was a wonderful experience. I worked with Katie and Genna. They were both very helpful, informative, and worked with me to get exactly what I wanted. I would highly recommend looking at engagement rings here.
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July 2023 by Kreative Girls
Sandra was extremely helpful, kind and patient. She made the trade-in/upgrade process extremely smooth. We are super happy with our purchases!
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June 2023 by Beatriz P.
I had an appointment yesterday,and was very unimpressed. I have always heard nothing but good things about Shane Co and who doesn't know the jingle. I was very disappointed with my visit yesterday. We arrived and there was no one to greet us or check us in. We waited a few minutes for someone to acknowledge us. We checked in with her and she left to see who we had been assigned to. After a few minutes she came back and said she would be helping us. We were with her around ten minutes, she pulled some items for us and then left. She came back 10 minutes later put the items away pulled some new items and then left again. She only came back to let us know someone else would be helping us out. Next sales rep comes to help. Same thing comes for a few minutes and leaves for 10-15 minutes. We decide on a ring and asked to see the stones. He leaves and comes back to let us know he is now off and someone will come help us. We waited for 15 minutes before someone else came. Once again he would come and go as he was helping another couple. We were there for 2 hours, we did put a ring on my wish list but left without purchasing. At the end I was hungry and very irritated for the lack of respect for our time. Did not see the point of having made an appointment. If this is the kind of service I can expect then I don't wish to make my purchase with Shane Co
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June 2023 by T S (Money)
My girl took me here instead of Jared, so she must not love me as much.I'm totally kidding, I love ShaneCo and their employees. Super helpful, friendly, and fun to talk to! If you ever need anything, tell them i sent you, cause i got a friend in the diamond business...