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June 2024 by Joseph Jamison
This was the best experience we have ever had! If you come here ask for Genna. She will hook it up and provides the best service. She is extremely knowledgeable and should recieve a raise. Thank you so much for your patience and time!
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June 2024 by Ken Alongi
Fair prices. Excellent courteous professional service with no sales ptessure. These people do not get paid by commission.
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May 2024 by Burcu Sari
They recently send me receipt of the item my husband got me as a surprise. I don’t think they keep good records. His surprise was ruined and we will return the item.When buying an item make sure to double check where they send the receipt to.
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May 2024 by IrisAnn Nelson
They really undervalued my diamond ring (5 diamonds) and one of the prongs has failed.
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May 2024 by Steve Cheregosha
As a customer, I recently had the pleasure of working with Shane Co. to fix my cross, and I couldn’t be happier with the experience. From the moment I arrived to the moment I was provided with a quote, the process was smooth and efficient.Austin, the team member assisting my jewelry (Cross), was incredibly helpful and knowledgeable. He provided a clear and detailed quote for the services required, ensuring I understood all aspects of the repair process. His professionalism and courtesy were exemplary, making me feel confident in choosing Shane Co.Not only was the service top-notch, but the quoted price was also fair and reasonable. I appreciated the transparency throughout the entire process.Overall, I highly recommend Shane Co. for their excellent service, expertise, and the invaluable assistance provided by Austin. Thank you for a job well done!
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April 2024 by Gavrav Patil
The ambiance was charming.
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April 2024 by Kim Lewis
I’ve been going to Shane since 2011 and I will never buy jeweler anywhere else again. I’ve purchased a lot over the years for myself and my daughters and son. It is so nice to know that they will clean and inspect all stone anytime FREE. There new location is so much bigger. Staff is friendly. The only thing I think they should work on is wearing name tags as the last few sales people did not introduce them selves. I had to ask each one. Otherwise, great company to shop with. You won’t regret it.
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April 2024 by Ioana Cozmuta
This place has always been exquisite- the unique fact about it is that you can see the jewelers working through the window. We needed a small adjustment and they took care of it on the spot.Service was also fast and excellent.
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April 2024 by Evan Burton
I bought a ring here and opened a store card about 1 year ago. The store itself is good, but their financing partner TD Bank is incompetent. They sent the store card to the wrong address, that did not match the store receipt, and someone used it. I asked them to freeze all future transactions on my accounts, but they refused. TD closed my original account and sent the new information and card to the same address that stole my card in the first place. They rerouted my payments without my knowledge, refused to issue account statements, and then denied my fraud claim without telling me…Shane Co via in-store, customer service, and fraud department all said they couldn’t help me and “had no information”. They could not even give me the receipt for the purchase I disputed.I could’ve just paid upfront, but thought the Shane Co card would be convenient. Ended up being a massive frustration and waste of time. Even after closing my account and disabling autopay TD bank continued withdrawing from my account.
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March 2024 by Aaron Whitaker
Had a great experience selecting an engagement ring! Worked with Genna who was super patient and helpful for a first time ring buyer. Provided great recommendations and insights to help me find a gorgeous ring within my budget. My fiancee has also come in for ring cleaning and the service is always quick & top notch. Highly recommend!
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March 2024 by James Brice
Great service
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March 2024 by Nicholas D
The staff is always genuinely helpful. I’ve never felt pressured to buy - which allows you to learn and find your style. Expensive jewelry is a big decision, and I prefer their helpful style over the pushy salesman.They have an expansive selection of jewelry - and I’ve never gone and not found something similar to my ideal piece.
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February 2024 by Kimmy B
My favorite Shane co! I love my new piece!!
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February 2024 by Eduardo Miranda
Always have a great experience at Shane Comp. Their staff is friendly and they have items for any budget. Their ring engagement selection is amazing!
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February 2024 by Xuying Liu
I got my engagement ring there and I am happy with their diamond and stone rings, BUT their pure metal simple design rings are really disappointing and the service was horrible.My husband just wants a simple platinum ring with fine finish and rounded edges so it’s comfortable to touch and wear, it sounds simple but for them, it’s a huge challenge. 1. The sample ring they let you try on was not made by Shane and it was finished by machine, which means the polish and finish were done by a lot fine and precise way, so when we asked to resize the ring, they did a very poor job, basically showed us a completely different ring for the first time. 2. We had to explain so hard what’s wrong with the ring to a staff and even their manager, the trick they used was firstly tried to convince us that they did it manually and there is no way the ring would like and feel exactly like the machine finished one, then they blamed the material and tried to convince us that you should never expect platinum to be the way you expected. Eventually the manager took our ring and put the sample ring with it, so the jeweler can try again to make them similar. The 2nd time when we picked up the ring, it was a lot better, and we took it home then realized that we need to size down a bit. 3. We brought it back for re-size. This time, the ring was so roughly finished with sharp edge and looked like another completely different ring LOL. We tried to explain to the manager and she basically gave up on us and told us, each time there was a different jeweler worked on the ring, you should NOT expect they did the exact same job. She even stopped the staff who was going to send the ring to the second jeweler who did a much better job to help.In general, Shane Co. doesn’t have quality control of their pure metal rings and trick people by showing them one ring from the producer and selling a different one that made in store with manual finish, which is completely different looking and feeling. Their jewelers are not at the same skill level and the company doesn’t care to hire high quality jewelers. The manager set a terrible example to her staffs that instead of trying to satisfy their customers, they just blame the rest of the world mostly their customers. If you need some diamond rings without any finish pattern requirements, this store is ok, but if you want something simple with specific finish, they will be the last I recommend.
