Self Storage in Cupertino, CA

“Highly recommend IN Self Storage! We've had our storage unit for years and have never had any concerns. The site is extremely well-maintained and safe. Best of all, the manager Leslie is great to work with. She's professional, friendly, helpful, and a kind person to interact with. An extremely positive experience!”

“tldr: Newly renovated building, well-maintained, and Keoni is AMAZING and makes this place totally worth the higher prices!

It's my family's first time renting a storage unit, and after over a month of visiting numerous units in the Saratoga / Cupertino / Sunnyvale areas, we got a unit at this location last week and so far, have been unexpectedly delighted about the process and unit!

The first two things that stood out about this storage complex were also the ones that drove our final decision:
1) this building feels new, secure, and consistently well-cleaned
2) Keoni at the front desk is an absolute delight to work with!!

Going into this storage unit search, I was extremely skeptical that I would find even mediocre customer service and expected to be dealing with sales reps where it feels obvious that their only goal in the conversation was to get me to sign up for a unit asap. And I did find plenty of that in several storage locations.

But working with Keoni felt like I was chatting with a trusted friend! I went to each location with a measuring tape (to get the actual size of the units I saw, not just the "Estimated Size" the business provides) and a long list of questions (e.g history of reported break-ins or security incidents, history of reported mice or rodent incidents, cleaning and maintenance frequency, insurance coverage details, security camera coverage, move-in + move-out process overview + fees, moving cart availability, parking, access control + hours, climate control temperature and humidity details, wall and floor materials, payment methods / autopay, lease length / how long the price is fixed for, online account control, etc). In most places, a lot of my questions were brushed off or the person just said they didn't know.

But not Keoni! She patiently gave me the most thorough answers to everything, all with a smile and lots of energy! Even when she (inevitably) didn't know some detail, she would try to find out and call me back later with answers and/or give me the closest information she did know! She also proactively provides actual helpful information and answers questions that I'm thinking of but haven't even asked yet (e.g. the weird bumpy white stuff on the ceiling isn't some kind of mold growth, it's fire retardant and was intentionally added there!).

The only downside I've seen so far about this location is that the prices are higher, and based on other reviews, seems like the prices are hiked by a lot after about 6 months. But personally, if we can continue working with Keoni there, and the building's cleanliness continues to be how it is, the higher prices definitely feel worth the peace of mind you get from quality facility and A+ service!”

“I leased a storage unit for approximately 24 months. Staff is always friendly and attentive, if I forgot to make a payment they where on top of sending reminders (they do not have auto payment which can be inconvenient if you have lots of bills) however the payment portal is easy to use & instantly updates the system which I love. Over all I highly recommend this storage facility, we never had any issues in regards to safety and location. 10/10 would use them again.”

“This is a very well run storage facility in a nice and convenient location. Very close to freeway 280 and a shopping center.The office manager is friendly, helpful and professional.The grounds are kept clean and well maintained. I can access my storage every day including all holidays.I have been a very satisfied customer and have no hesitation when recommending this place to others.”