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October 2024 by rk2907
Pathetic Customer Services. I waited for over 30 minutes just to ask a question but no one responded
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October 2024 by Payton Than
If I could give 0 stars I would. Avoid. The first time I encountered the main phlebotomist I thought, maybe she’s just having a bad day and met her with kindness. But now it has been several times where I have witnessed and also experienced her rudeness. Unprofessional. We will drive to further locations to avoid her/ request bio reference for any labs in the future.
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August 2024 by Hung Le
easy to schedule, timely service provided
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August 2024 by Yvonne Dong
Susan was very nice. It was my daughter’s first time to do blood test. She was nervous so am I. Susan took care of her, made the whole process very smoothly. Appreciate your help Susan!
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August 2024 by Larry Hirsh
Very caring, convenient and great service obtaining. Blood samples. Also painless. Great experience.
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June 2024 by Grant Lee
This is our first time to visit Quest Diagnostics in Cupertino for 09:00 and 09:10 AM appointment. Both my wife and I had a great experience with our blood tests.
The waiting room is small and enclosed but very clean. The on-line check-in is simple and easy. Before my reservation time, an old lady (I believe her name is Susan) called me to enter inside the lab. She explained everything that I need to know carefully. She was very kind trying to make me feel comfortable as I was slightly nervous. Most importantly, she got things done gently and perfectly without causing any pain. Thank you so much, Susan.
Comparing with Bio Reference and LabCorp, I would say Quest is the best. Definitely, we will return for our future testing at Cupertino location.
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June 2024 by Doug Ronald
Attendant was very concerned about my comfort. She did a great job.
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April 2024 by jane zhu
One lady who said she was the supervisor in the site (Cupertino Safeway on Homestead Ave.) was rude, to the technician and patients. She showed very arrogant attitude to not help solving the problem, but try to be very picky on technician and unfriendly to the patients.
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April 2024 by Krithena
The lady here is nice and friendly! I made an appointment for the blood test today and the whole process was less than 5 minutes! It’s highly recommended that you come here 10 earlier than your appointment time.
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April 2024 by Walter C. & Karen Y.
Located inside Safeway, next to the Pharmacy. I had a great experience with my blood test at this Quest. I suppose as good as a poke in the arm can go-lol. The older lady was obviously very experienced and may be training a younger lady who actually did the blood draw. They were both courteous and friendly, efficient and proficient at their jobs. The waiting room is small and enclosed, so wear a mask to protect yourself and others. Make sure you check-in at the kiosk inside even if you have an appointment.
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April 2024 by Yin Qu
The lady here missed one of the items the doctor prescribed. I had to get another painful venipuncture for the missed item, and Quest charged me for their mistake!The entire bill was $1000+.My advice: Avoid Quest at all if possible. Especially avoid this location.
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January 2024 by meetu chopra
The service was of poor quality; despite being on a fast, I waited for an hour but eventually had to leave since no one attended to me. The staff was exceptionally slow and seemed frustrated. The old lady was very rude.
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January 2024 by Omar Se
There is No way to contact anyone from here if you have problems.
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November 2023 by Vladyslav
Very good place. Everything was done very quickly. The medical worker was very friendly and kind. The results of my tests came in just 3 days. Making an appointment is comfortable and easy.
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November 2023 by Mohammad Zaidi
Absolute trash customer service, I ignored the bad ratings and still decided to book an appointment and come here, what a mistake
