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June 2023 by Maryann M.
I had a mortgage with them and all of the sudden they doubled my monthly payment! They forced me into escrow even though I was making insurance and tax payments separately. They decided to force their insurance on me which was the highest available of course. While in the process of refinancing with them I got a foreclosure letter out of the blue! I lost my house and truly HATE them.
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August 2022 by Jay M.
Worst customer service EVER! I have my mortgage with them on a home I recently built. THEY under accrued the taxes during the second year and then increased my mortgage payment by almost 50% to "catch me up" over the next 9 months. I made no less than 5 calls requesting this be spread out over 18 or 24 months and kept being told I would hear back. Never did. I know it is a different division but I have moved my banking services to Chase just on principle....they are terrible!
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July 2022 by Subramanyam Malepati
We bought a house via PNC as a lender. I had a wonderful experience with Sanchez Juan, Groze Gerlie as loan officers. Excellent, quick, hassle-free service and respectful team! Best people I have ever seen in mortgage business. PNC is lucky to have them!
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June 2021 by Tom S.
PNC "dropped" my automatic payment info after years of auto payments and when the mortgage wasn't paid charged numerous late fees. NO COMMUNICATION/NOTIFICATION whatsoever demonstrates 0 customer service interest.
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June 2021 by Matt C.
My experience with PNC Mortgage has been terrible. I went to their web site to look for a payoff statement and wasn't able to find one. So I called customer service and was told I could request the statement but it had to mailed or FAXED (for an extra $20). There was no option for it to be sent electronically. On my 6/11 call I went ahead and requested the payoff statement and was told it would arrive in 7-10 business days. It is now past the the 10th day and no statement. In the meantime, interest is still accruing. Had I been able to generate the statement online i would have paid the balance over 2 weeks ago and would still be charged interest. I can't wait to get rid of this mortgage so i can close the checking account I had to open with them 7 years ago just so I could pay my mortgage electronically. I am an excellent customer who has never had a late payment and now I want nothing to do with this second-rate bank who has antiquated technology. Good Riddance PNC. You are terrible. I would not recommend them to anyone and wish I could give them zero stars.
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August 2020 by Tamaya A.
If I could, I would give them zero stars! Very horrible company! Please do yourself a favor and don't waste your time with this company. They make you bend over backwards and in the end they screw you over!!
