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January 2024 by Keith Greenblat
I am a newbie in buying precious metals. I came in and told them what I wanted to spend. The guy who was there spent time with me and explained what to purchase and why. He was professional and courteous. I am coming back to buy more because of the service I had. Great experience
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November 2023 by Ronen Bordoloi
Secure location, fair prices on gold bullion, helpful and informative staff. They bring out the sigma verifier so you know you’re getting what you paid for. Would come here again.
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October 2023 by R S.
Everything was incredibly easy. I will definitely go back if I ever am looking to sell again. I had an old gold eagle coin. I did some internet research and was surprised to learn that these coins do not have much value beyond their spot price weight (shows how little I know). I found some vendors selling/buying on different websites all for similar range of prices. I sent a message to PPM to ask them if they are interested in buying and what price I could expect. They responded quickly and very friendly, very clear and transparent that they are happy to buy and they list the price on their website, it is fixed to the current spot price and updated in real time. They also told me that I should feel free to look around but selling online would likely take a steep fee. That matched what I had seen from my limited research. They told me to come in anytime no appt needed. I went to the Palo Alto location. It is a nice location right next to a Wells Fargo bank. They buzzed me in immediately and we're very friendly. Within 2 minutes I had sold the coin and received cash and was out the door. Great!
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February 2023 by Russell Richey
I had a horrible experience on my 4th visit. I buy around 50 lbs of jewelry a week and sell the scrap gold. I donate good gold pieces to local charities but need to make sure it's real. I called the day before and asked how much gold I needed to sell at one time to get the highest offer and also asked if the manager could check some items I planned to donate. I have sold gold and sterling silver on 3 previous visits. After checking several of the items I planned to donate, the Manager through a fit and told he he would only check what I was selling to him. I had asked the day before if he would check my donations. I ended up leaving and will never return. The South Asian ( forget her name) lady is kind and professional if that helps.
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February 2023 by janish siroya
Great place to buy bullions, good price. Very knowledgeable staff & good service.
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February 2023 by Ali S.
All good experiences here! I've been here a number of times and they have been professional, knowledgeable and kind every time. Anaga (hope I'm spelling that right) is always very professional and a pleasure to do business with. I'll see you again soon!
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December 2022 by Barbara Erickson
I worked with Todd to procure some metals and found him to be very courteous and knowledgeable regarding my options and market trends. Very honest staff.B. Erickson
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October 2022 by Brigitte Binkert
I brought in some jewelry to determine the value. The staff was very professional, knowledgeable, polite and helpful. I was not pressured to sell after receiving a price. I will definitely go back if I need their services.
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October 2022 by Mat L.
Let's say the owner reached out and was super professional and will definitely give these guys a second shot at my business
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September 2022 by Aaron P
walked in no appointment and had what I was looking for. Person I was working with was very kind and patient. Will come back again. thanks!
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March 2022 by Liang Chen (Emily)
This is a very trustworthy gold dealer. Their main business is buying and selling gold coins, and buying used gold is their side business. They have very fancy and accurate test and weight equipment, and they test it in front of you.I had very good experiences with them. I very much appreciate their honesty, the high tech and their transparency.I highly recommend this store.
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March 2022 by Tim K.
I have been doing business with PPM for many years, even when they were a long drive (for me, a Palo Alto resident) way down in Cupertino. I've dealt with a variety of vendors, including the mail order ones like APMEX, but PPM is pretty much the only one I work with now. I was surprised to see any 1 star reviews in this Yelp profile, and I read them; they seem to be from people who were upset that the store wasn't doing handsprings with excitement about whatever it was they had brought into the store. Daniel is a low-key, soft-spoken person, so just because someone doesn't have an aneurysm because you've decided to have a look-see inside their establishment is no reason to diss them. The only negative I'd say about gold in general (which has nothing to do specifically with PPM) is the bid/ask spread is super-wide. If you buy a $2,000 coin and turn around one second later to sell it, you'll get something like $1,900. For someone like myself used to penny-wide spreads in active financial markets, this takes a bit of getting used to. But the bullion market was never meant for day trading. It's really the kind of thing where you intend to buy and hold for YEARS, so the price spread should hopefully be fairly irrelevant.
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March 2022 by Tim “Dadswickedammo” Conlon
So have been to PPM 3 times bought items 2 out of the 3. I like going their except. Shopping is out of the question as they only bring out what you ask for and you never know what they have to sell at the location your at. Also what I have found is very very limited items in stock all 3 times. But our other store has some. I go in with a budget of several thousand dollars and leave disappointed that they only have 1 eagle $9.00 F/V junk silver. You really need a display case for customers to look at. Take a moment to talk with your customers instead of immediately pushing the sale it's like anything other then the transaction is a waste of your time...
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November 2021 by Ellis Blakeley
Finer terms may be found on their website under company policy. I see "exchange fees" and "spot fee" etc. to add value to the account.I did talk to Preston and was able to negotiate the prices slightly, but definitely were on the pricey side compared to Mountain View US and Foreign Coins.
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November 2021 by Brian A
Great selection of coins as well as knowledge! Ill use this service again!Edit: just used this service again (9/22/2021) and loved it! Worked with Todd who was very knowledgeable and patient. He was able to appraise the gold i brought into store and and also educate me about the methods of testing gold.Good service and great staff