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April 2024 by Shamsu Salisu
I was pleasantly surprised by the exceptional level of service, attention to detail, and commitment to excellence.
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February 2024 by Samantha Chung
Orange Theory Cupertino has truly been a game-changer for me. Sara and Alex, the studio managers, go above and beyond to create an environment that fosters not just physical fitness, but genuine care for each individual's well-being. Their passion and dedication shine through in every aspect of the studio experience. While the front desk staff may sometimes fall short, Sara and Alex always step in to ensure every member feels valued and supported. I highly recommend asking for them if you want a truly exceptional experience at Orange Theory Cupertino.
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January 2024 by Jophy John
I did not feel that attitude of the front desk person is good. I had multiple issues with this studio. I am cancelling my subscription due this attitude.
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November 2023 by Isabel Caicedo
I love OTF. Every workout is challenging, so you never get bored. Additionally, the coaches and personal are very kind and nice
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November 2023 by Olivia
The trainers here are very professional, and the staff here are also very nice
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November 2023 by Caitlin C.
I stopped by Orange Theory Cupertino for the first time today since I was in town. Midway through the first block on the rower, the machine stopped working. I asked the instructor Ashley for assistance and she shut off the iPad/restarted the system. After restarting the system, my heart rate monitor would no longer show up or connect to any of the equipment. I asked for assistance again and she said she didn't know what was wrong and I would have to ask the manager. The manager also didn't know what was wrong. I finished up the block, and had to walk out of the class to get help since no one would provide assistance. Front desk staff/manager were not helpful, and stated they weren't sure why the system wasn't working. I asked if I could try a different heart rate monitor to see if that would work, and they eventually set up a new one for me. By this time class was already about halfway over. The new monitor also ended up not working and no further solutions were provided by the staff to fix the problem. The staff at all other OTF studios I've been to have always been amazing and helpful, and I was extremely disappointed by my experience at this studio. I will definitely not be back and will stick to other studios with competent staff.
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July 2023 by Celine w.
The service here is poor. I made an appointment for a class at 9:15. Come to the store at 9 a m . He told me that unfortunately I couldn't attend the class. Need to arrive half an hour early.
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July 2023 by miguel zepeda
Best workout and schedule of classes.
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July 2023 by Neha Mittal
Really good studio.
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June 2023 by Siva
It's all about the heart rate! I like it, and it's simple to see how far you can push by glancing at it during class. Also, it would motivate and push you to the limits.
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June 2023 by Britt Jensen
Was excited to come do my first class, but I showed up 18 mins early and they wouldn’t let me do the class because I was 2 min past the 20 min deadline to show up for your first class. Everywhere tells you to show up early for a first class to get situated, but I’ve never experienced being turned away for being 2 mins late. The intensity of this deadline was not clearly stated on their website. After fighting 45 mins of traffic to get here and spending 10 mins parking, I will NEVER be coming to orange theory again.
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May 2023 by sahithi thandra
Love this studio! Front staff are very accommodating and welcoming. Coaches Bobby, summer, carol are great.
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May 2023 by Devon Bolden
Such a friendly and welcoming atmosphere!!! I recommend this to everyone who wants a great workout in an awesome and positive environment!
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April 2023 by Dawn Holland
Orange Theory Fitness is an amazing workout. It combines coached strength training with the energy of a group fitness class. You can develop muscular strength and endurance with every workout. After a couple months, I’m noticing muscles that I didn’t even realize I was building. ?
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February 2023 by Madison L.
I've called several times and left a message, and not given a call back, was able to finally connect with a live person and was told the manager would call me back who did not, and even visited the studio after it opened. Front desk was not able to find my 30 class membership I purchased and only used a quarter of before the pandemic closed the studio. The manager will not call me back after repeated request attempts, so I'm out about 20+ classes. They did not honor my membership after the studio opened during the pandemic. If there is any error or problem with your membership, don't count on the manager working to rectify it. You will just be out the funds. I live walking distance to this studio but I will never go back here again. This is not a customer service model, and rather and rip clients off to make a profit model of business. After several attempts at trying to reinstate my membership, I quit because of extreme frustration.
