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February 2024 by Ronald Remba
Single long checkout line...
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February 2024 by Jenny F.
Service was so wack here second time I come and cashiers are rude as fuck if you see me having a conversation with my child asking me if he could get something why are you asking me at the same Time 4 times about my phone number when I can insert it myself ?? Y'all hire anybody here
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January 2024 by Tati Ramirez Huerta
A place with many curiosities for crafts, for the garden, desk, homework, knitting, home decoration, and a thousand other things, my daughter loves to go
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January 2024 by Scott Oshita
Low inventory.
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January 2024 by Y. W.
Poor customer service and low inventory
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January 2024 by Candy Corbitt
I went in the day before Christmas, early in the morning. I needed frames for some art and they had a great deal. Buy one and get 2 for free. Sweet!
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January 2024 by Veronica S.
If there is anything that makes retail shops look attractive, it's how tidy and organized the departments are - a slight adjacency to customer service . Michaels in Cupertino is organized and so far - has commendable customer service (as long as they're smiling when they interact, I'm sold). The staff at the register and on the floor are helpful even during the holidays. Every shelf has a variety of great selection (even new to the arts and crafts items are here!). I've been coming to this store for years, but not often, and there are the occasional customers with their unruly kids knocking over merchandise or just running around the store like a playground - I know this is something the staff cannot control but this creates an inconvenience to other customers as these little people have no clue about good behavior. One time I had to give my "I'll eat you alive" look to a little girl who pushed against my cart while she was running. I think that kid will never leave home after that. I digress. The framing department seems to be the busiest area in the store. Each time I had to go use their bathroom (clean), there were always customers waiting to be helped. I take that as a good sign? There are always great sales going on with their yarn and beading supplies. I'm happy. Their clearance items are of great value and if you get in during the right time, you'll even get to purchase $10 wholesale boxes from previous seasons. I shop here, usually at random...not a great idea. Parking is easy and the strip is a one-stop-shop with the Safeway and Ulta next door. Even a RDFL (Ross Dress For Less). It's time to conclude this thesis. It's an easy 5 stars.
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December 2023 by Chuck S.
Worst customer service ever. Came into store today and one of the store personnel kept interrupting us by telling kids to stop touching things that she needed to tidy up. We were not messing shelves up but just picking up to check out and a lot of mess was there before us. Couple time she even came and stopped us even when we were still looking. I would never go back to this store. I didn't get her name but it was a woman with purple hair. If the store manager was reading this, you can PM me with your contact and we could discuss.
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December 2023 by Tiina
Great choices for Christmas decorations and other hobby stuff.
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December 2023 by Geralynn Myrah
This store has every decor item you need to decorate your house. Long checkout lines. Not a lot of help around to answer questions.
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December 2023 by Shubham singh
Lots of good stuffs for pursuing one's hobby. I feel the store can be slightly better organized, as I could find similar objects at more than one place. Having said that the overall satisfaction was great
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December 2023 by Robert Newlander
Stretchy bracelet cord.
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November 2023 by Kavita Varadarajan
Abysmal service. I went in to get framing done and turns out the framing hours are not the same as the store hours. This is not advertised anywhere. There is a sign saying to make an appointment online so I do that and make an appointment for the next day. I go in the next day at my appointment time and again there is no one there! It is absolutely unprofessional and inconsistent. It minimum if the framers have specific hours I would expect to see a sign clearly outlining that in store. Just a terrible customer experience
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October 2023 by Subhashini Venkataraman
All items for all kinds of embroidery, crochet, art, painting, material for stitching- all available under one roof plus party supplies too! BEAUTIFULLY arranged and displayed. Visiting this store is A great experience ?Wish I had more time to spend here!
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October 2023 by Scott Perry
Great place to get your hobby materials and seasonal holiday decorations
