-
March 2024 by Jerry L.
I have been to Labcorp Cupertino (Prospect and Town Center) for 15+ years, and always experienced its crispy operations, the staff (especially Sherry) are courteous and efficient. This is a healthcare facility, thus many controlled procedures been imposed there. As long as you well prepare the information of order, personal data, insurance, and understand its queue by appointments and walk-in, then you won't have any issues.
-
January 2024 by cheryl Iddings
Making an apt. Is very difficult. You create and than before you can write the information down it disappears.
-
September 2023 by Feng Ye
My wife brought my daughter there today for a blood draw and it was a very smooth experience. They arrived at 2:45pm as walk in, no other clients, the front desk is the nurse, and she was very welcoming, offered to use small needles for child, and talked with my daughter to relieve the stress, got it done quickly in one try, also offered stickers on their way out. Due to so many bad reviews I was worried and was pleasantly surprised of such a nice experience. Thanks a lot to the nurse there!
-
September 2023 by Nariman Naghib
Ms. Anahid and the rest of the team at this LabCorp were friendly and fast . Two thumbs up !
-
June 2023 by Lei W.
I was here today at 2:40pm for a breath test, after checking in the lady at front desk called me for paperwork at 2:45pm and while filling up some info she told me this test requires nothing in mouth one hour prior, which I didn't know from my doctor. I told her I need to wait until 3:15pm for the test as I just had water half an hour ago. The lady then quickly ran her calculation and told me the test needs 15 mins and her paperwork needs another 2 mins, so it will take her 17 mins to finish my test and that would be 3:32pm, so literally 2 mins after the lab closes at 3:30pm, and she refused to take me for the test. "It's Friday, are you willing to take off from work 2 mins later on your Friday?" That's her response with her sly smile when I begged her for the second time... Labcorp needs some training on customer service at this location. Shoutout to ladies at Samaritan Dr. Los Gatos location, I was able to get my test done at 4:57pm there. They still allow patients to check in at 4:55pm and when I left the lab at 5pm the time they are supposed to close they are still working with the last two patients.
-
May 2023 by Chris Colohan
Came here for a blood draw with an appointment. No wait, the facility was spotless, and the phlebotomist gathered the required samples quickly and efficiently. Thanks!
-
March 2023 by Charles C.
Their website is terrible, and basically didn't work. I went instead with Quest Labs.
-
February 2023 by Jessica Schaeffer
This place is the worst LabCorp in the Bay Area. I arrived 10mins before closing time and they refused to take my drop off specimen. It was only a drop off!!!! Get staff that care about patients!!! Horrible place!
-
February 2023 by Chowdhury M.
The instruction was to check in online and wait outside. We checked in 3 minutes early. However, the expected text did not come after 25 minutes. When we went inside the receptionist said we were late. Terrible communication and service.
-
January 2023 by Justice
Canceled my lab. I had two tests and got one sample canister. Told the lady I needed two but she said I didn’t. Now my test gets canceled because I was right and she was wrong but she didn’t listen. So irritating.
-
November 2022 by Sepideh Mohammadi
Sharareh was professional and did all of my lab works with one attempt! The waiting time was reasonable.. I waited about 8..10 mins.
-
August 2022 by Vinayak Kamath
Had to wait for 45 minutes to give a sample. My 70 year old mom was fasting to get her blood work done.We checked in online and waited for 30 minutes in the car. Only to find out that their network is down. I asked them why they didn't put a sign outside so that people didn't needlessly wait in their cars. The lab tech just shrugged it off.What should have taken 10 mins took an hour.The staff is courteous but apathetic.
-
August 2022 by Balaji Sampath
Extremely poor patient service, inefficient staff, no clear directions on check-in. Appointment process is poorly communicated by the staff. Avoid and go elsewhere if better lab tests are neded
-
August 2022 by Y M.
This is my usual place to go for routine blood work. In the past, their service was slow even with an appointment. During the pandemic, the appointment system became standard, and waiting time was reduced. The staff was very polite and gentle. I never had a bruise after blood work from this location. Recently, I needed to go for blood work, but this location was temporarily closed. I had to go to a different location. I hope this location stays open all the time.
-
July 2022 by Roy H
Too many people. Came in on Tuesday morning and waited for more than 30 mins after scheduled time. But the staff are good.
