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February 2024 by Dibya Ranjan S.
Five Stars for KeyPoint and Dema! A Lightning-Fast, Stress-Free Auto Loan Experience. I opened a CD and it was very quick and easy.
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February 2024 by Doug L.
I recently opened an account with KeyPoint and had a pleasant on site experience. Dema helped me out and even stayed late to finalize my account. Thanks for your patience, I highly recommend the customer service!
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January 2024 by G G.
Excellent customer service. Dema helped us open a CD as well as take care of a few other account items. She followed up with me over email and over the phone so that I was up to speed on the process and status. Recommend this branch and recommend working with Dema.
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January 2024 by Darshan T.
Five Stars for KeyPoint and Dema! She knows her stuff inside out. We were able to get through our auto loan process super quick. I would highly recommend her if anyone is on the market shopping for loans. Regards
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January 2024 by Jatin U.
Excellent service by Dema. Went above and beyond and always prompt with status/updates.
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January 2024 by Komal K.
I had the best experience refinancing my auto loan at KeyPoint all thanks to Dema! She made sure the process was smooth and easy. She was very professional, prompt and her customer service was outstanding! Thank you Dema and KeyPoint CU for great service and best rates
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December 2023 by Stefany H.
Thank you to Dema for helping me in getting an auto loan. The process was quick and stress free, she is great with customer service!
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December 2023 by Nicky J.
Awesome staff and service On a highly positive note, the process we went for took very long but the staff was highly patient and helpful Overall, it was a great experience at the Cupertino office; thank you!
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December 2023 by Karthik Shankar
Five Stars for KeyPoint and Dema! A Lightning-Fast, Stress-Free Auto Loan ExperienceChoosing a car is exciting, but securing the financing can feel like tackling a labyrinth. Thankfully, our experience with KeyPoint Credit Union, and in particular with Dema Sulaiman, turned the entire process into a smooth, stress-free ride.From the very first conversation, Dema was knowledgeable, patient, and understanding. Both my wife and I had numerous questions about our loan options, both regarding KeyPoint's offerings and comparing them to the loan offered by Tesla. Dema expertly addressed every single one, clearly explaining the differences in terms, rates, and fees. She never rushed us, gave us all the information we needed to make an informed decision, and always prioritized our needs and concerns.What truly amazed us was the speed and efficiency of closing the loan. We expected the holidays to further slow down the process, but Dema worked her magic and got everything finalized within a day! Throughout the closing, she stayed in constant communication, kept us updated on every step, and ensured the entire process was transparent and hassle-free.I cannot recommend KeyPoint Credit Union and Dema Sulaiman highly enough. They exceeded our expectations on every level. If you're looking for a car loan, do yourself a favor and skip the dealership hassles. Head straight to KeyPoint and ask for Dema. You won't be disappointed!
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December 2023 by Chris R.
I always receive great customer service when I come to this KPCU branch! I especially want to give a shoutout to Alyssa Aguilar who helped my wife and I open up a certificate of deposit. She walked us through the process and was patient with all of our questions.
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December 2023 by karthik S.
Five Stars for KeyPoint and Dema! A Lightning-Fast, Stress-Free Auto Loan Experience Choosing a car is exciting, but securing the financing can feel like tackling a labyrinth. Thankfully, our experience with KeyPoint Credit Union, and in particular with Dema Sulaiman, turned the entire process into a smooth, stress-free ride. From the very first conversation, Dema was knowledgeable, patient, and understanding. Both my wife and I had numerous questions about our loan options, both regarding KeyPoint's offerings and comparing them to the loan offered by Tesla. Dema expertly addressed every single one, clearly explaining the differences in terms, rates, and fees. She never rushed us, gave us all the information we needed to make an informed decision, and always prioritized our needs and concerns. What truly amazed us was the speed and efficiency of closing the loan. We expected the holidays to further slow down the process, but Dema worked her magic and got everything finalized within a day! Throughout the closing, she stayed in constant communication, kept us updated on every step, and ensured the entire process was transparent and hassle-free. I cannot recommend KeyPoint Credit Union and Dema Sulaiman highly enough. They exceeded our expectations on every level. If you're looking for a car loan, do yourself a favor and skip the dealership hassles. Head straight to KeyPoint and ask for Dema. You won't be disappointed!
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December 2023 by alan zabala
Nice location very close to the Apple spaceship. Dema was very helpful with my accounts and speedy to create what I wanted. Her customer service makes this branch in particular stand out. Kudos and much appreciated
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December 2023 by Tina Z.
Dema Sulaiman is really nice and help me . I got car loan very soon . Every thing is perfect . Thank you , Dena!
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December 2023 by Alan Z.
I opened a CD and it was very quick and easy. No nonsense staff. Especially Dema, she was efficient and was able to get me in and out super quick. Friendly and clear cut. Also, the ramen spot few doors down is legit.
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November 2023 by Jayaseelan S.
I recently had the pleasure of working with KeyPoint Credit Union for my auto loan, and I cannot express enough how impressed I am with their efficiency and dedication, especially during the Thanksgiving holidays. From the moment I walked in, the KeyPoint team was warm, welcoming, and ready to assist. What truly sets them apart is their remarkable speed in processing the auto loan. To my amazement, they completed the entire process within just 2 business days, even with the Thanksgiving holidays in full swing. This quick turnaround allowed me to drive off with my dream car much sooner than expected. The staff at KeyPoint Credit Union exhibited the highest level of professionalism and special thanks to Dema and Rudy. They were patient in explaining each step of the process and made sure I understood all the details of my loan. The transparency and clear communication were greatly appreciated. In addition to their speed and professionalism, KeyPoint Credit Union also offered competitive rates and terms for my auto loan. It's evident that they prioritize their members and strive to provide the best possible financial solutions. I want to extend my heartfelt gratitude to KeyPoint Credit Union for making my auto loan experience smooth, fast, and stress-free, even during the holiday season. Their exceptional service has earned them my trust and loyalty. If you're in need of a reliable financial partner for your auto loan, look no further than KeyPoint Credit Union - they deliver results that exceed expectations!
