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January 2024 by George W.
Great Hotel to stay at. There is plenty of parking around the hotel, just know you need a room key to enter through the back door. The rooms are clean, and are very comfortable. The breakfast is good overall but premade pancakes and waffles became leathery. I wish they had coffee and tea in the lobby at all times but you gotta fork out the extra cash if you don't want to suck ice cubes all night or drink tap water. I'd definitely stay here again.
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January 2024 by Miss Rossi
Bogus charges!! Teacher & a Firefighter here, we smoke & were outside the hotel smoking with our family friends throughout the evening. Hotel said that our room smelled of smoke & even if we didn’t smoke inside, that the smell of smoke was inconvenient to other guests so we must be charged! It is not their policy to charge unless you smoke inside but these folks took it to another level. We are reaching out to the Hyatt chain to alleviate this 250$ charge as this hotel would not. I’m not sure if they have a thing against smokers, public servants, or if they just profiled us when we got there. We’ve never had a charge for smoking in any hotel room as we are incredibly respectful and always clean up after ourselves. As a firefighter, my partner is housed in hotels and comes back smelling of fire smoke but has strict protocols to keep the room clean such as: no smoking, no wiping boots with towels etc. He’s never had this treatment in any other hotel on or off the job. We thought we had found our favorite hotel chain, unfortunately Cupertino has ruined it for us!
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January 2024 by Jessica Luong
Abigail and Alyix at the hotel front desk deserve nothing less than 5 stars! Their service was exceptional—remarkably kind and accommodating when I requested specific amenities for our room (Executive Corner Suite).Beyond their excellent service, the property itself is impressively clean and modern, creating a comfortable and enjoyable environment throughout our stay. Our time at the hotel was truly delightful, thanks to the outstanding team and the inviting atmosphere. Highly recommend!
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January 2024 by Bianca Edozie
Mikayla and Angel were both fantastic. Very kind and both helped me get a room asap. They could tell I was exhausted and did everything they could to make the process seamless. They also consistently upgrade their customers who are loyal Hyatt members. I was upgraded to a beautiful room, king size bed, with a kitchenette and gorgeous view. I’ll definitely come here again, especially if the two of them are still working there. They are part of why I love Hyatt hotels.
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January 2024 by Tammy E.
Not only was my room not clean, but there was hair in the shower and a needle underneath my bed!! In our kids room we found stained sheets, lumpy pillows and unclean dishes. The staff wasn't accommodating and would not give us different rooms when we complained. We left the hotel and will not be returning to Hyatt Hotels!!!
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January 2024 by Jessica L.
Abigail and Alyix at the hotel front desk deserve nothing less than 5 stars! Their service was exceptional--remarkably kind and accommodating when I requested specific amenities for our room (Executive Corner Suite). Beyond their excellent service, the property itself is impressively clean and modern, creating a comfortable and enjoyable environment throughout our stay. Our time at the hotel was truly delightful, thanks to the outstanding team and the inviting atmosphere. Highly recommend!
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January 2024 by Curtis Cummins
The best Hyatt I've experienced across the board.Staff were always(!) welcoming, personable, informative.The best Hyatt breakfast EVER, with an omlette bar and good diversity of healthy offerings such as oat milk.Building opened in late 2019(?) and is quiet, clean. Great outdoor pool and sizable workout area with typical Hyatt offerings.Close to Cupertino and the Santa Cruz Mountains.We'll be back for sure!
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December 2023 by itsallgooddm1 Maldonado
Love this hotel! Great room, a small suite style layout with a large flat screen tv separating the living room and bedroom. Nice eat at center island and well appointed kitchenette. Whisper quiet heating/air-conditioning. All round outstanding room. Hotel lobby, morning breakfast & hotel service equally as impressive, this is my new favorite place to stay in the south bay!
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December 2023 by Bruce H.
Excellent clean hotel. Staff are professional. Their gas grills outside are for guests to use. Bright lights in parking structure to give it a nice safe feel. Breakfast is excellent and complimentary for guests.
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December 2023 by Damian T.
Last week my vehicle was burglarized in the parking lot of this Hyatt House hotel. $7k in damages plus expenses. This hotel does not have 24/7 onsite security patrol. Upon speaking with the sheriffs department, smash and grabs are a major issue in this area, particularly due to the proximity to Apple Campus and Santana Row. Unfortunately the extend of compensation provided by the General Manager Rich Higdon and Assistant GM Jesus Bermudez was one night's stay. Please see accompanying photos for reference. For those concerned with safety and theft, a word of caution when booking your stay at this Hyatt House.
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October 2023 by Steven
If your company is paying for your to stay at a hotel, choose somewhere else! Hyatt House forces you to put your personal card down, and then may bill your personal card. It has happened to me numerous times!Furthermore, it's bad enough that I've had to call them back to correct the mistake, but most recently, I called the to correct it and they couldn't even do that correctly, so now I have to call back again. I'm supposed to stay here bi-weekly through the rest of the year, but I'll be changing my reservation to another hotel that knows how to correctly bill their customers.-- Updating Oct 15, 2023 -- I spent some time w the office manager and she was actually great, acknowledging the issues and trying to figure out ways to make it better. Still not happy about being charged multiple time on my personal card, but I really appreciated her help and response.
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October 2023 by hhamon
A really pleasant stay at this hotel. The staff was welcoming, caring and professional. Big thanks to all of them. I also really appreciated the complimentary breakfast and the complimentary Lyft ride every morning to move around in the city. The hotel is rather well located if you need to go to Apple Park. However, the surrounding area doesn't really have restaurants at a relative walking distance but it's not a big deal as you can easily book a 5 min Uber ride to get to the nearest areas where to find good restaurants.
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September 2023 by Jiamin Qian
We, a family of 3, stayed here in August. The staff was very nice. Our son accidentally threw his flying disc into the pool and the manger Jose showed up to retrieve it for us. He tried so hard that he even got his suit sleeves wet. We were very much appreciative of it. The room was clean and well kept up. We will defiantly stay here again if we are back in the area.
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September 2023 by dilarafrmn
We had a nice stay at Hyatt House. During our 2 week trip through California we stayed in many hotels and Hyatt House was definitely one of the best with clean rooms and nice beds (the essentials). The staff is great and friendly. Having breakfast included is very nice since you don’t need to go out and look for food in the morning. Also there is a chef baking omelettes in the morning which is a very nice addition to the breakfast options. Compared to other hotels that didn’t offer breakfast, the price was reasonable. There are also lots of things to do nearby, we loves Saratoga and Los Gatos. As long as you have a car you can do lots of things while enjoying the relaxed atmosphere in the neighborhood. Downtown San Francisco was about an hour drive from the hotel. The location of the hotel is ideal.
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September 2023 by napa0rbust
This new hotel has everything you need. Great seating outdoors with fire tables, cute pool area surrounded by lavender , a gym and business area complete with computers. The free breakfast is phenomenal. Made to order omelets and either bacon or sausage. Every morning, along with the usual fruit and cereals.
