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March 2024 by ASHISH LOOMBA
Very professional. Myles Ward worked with us even in his lunch time. We were very appreciative. I recommend him as a banker.
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February 2024 by Nikita Birla
Best chase branch ever.
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May 2023 by Erika Miguel
I came here needing a letter of withdrawal for a dropped claim after a phone rep told me I could do that since I needed it the day of. I was told a branch could use their letterhead to provide that. After explaining my situation to three different customer service reps at this branch, I was told different things: they can’t do that or okay, we can, but only the branch manager can and she’s at another branch. I was told to drive to that branch with 30 mins left until closing. The last banker I talked to didn’t even offer to calll that branch to ensure the manager was there so who knows if I would have even gotten what I needed. I decided to just leave since clearly no one was willing to help. Overall, the customer service was terrible and there was a bunch of hiding behind protocols that don’t make sense and conflict with what the phone reps say. Overall, CHASE really needs help aligning their practices and this branch needs to do better. What’s the point of having physical branches if no help is provided? These employees shouldn’t be surprised when their branch closes due to lack of foot traffic.
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February 2023 by Barry Chen
Very bad experience as applying CD on this counter. The clerk's name is R** Chen. From the first moment I entered, her attitude was bad, and she ordered the documents to be submitted in an orderly tone. It seems that I have to beg her to open the CD account. After 3 minutes, I couldn't stand her attitude any more and left to go to another bank.
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November 2022 by Justin Read
ATM was broken and ate my deposit. Very frustrating process trying to get my checks back for payment. Branch shouldn't have broken machines!
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October 2022 by Sujung “SJ” P.
I have to agree with other reviewers. The banker at this location is rude and not very helpful.
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August 2022 by S P.
I have to agree with other reviewers. The banker at this location is rude and not very helpful.
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August 2022 by Marily De Alba
The banker at this location was very rude. Instead of providing options on how to handle a certain banking situation she told me that since I did the actions online I had to call customer service and did not provide any additional information. Essentially dismissing my issue instead of providing instructions on how to make sure I am able to manage my banking as a new customer. I will be closing my account with Chase if this is the type of service I will be receiving from branch locations.
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June 2022 by Alan G.
I walked into the bank around for10 PM. I was waiting for a banker to help me out. I needed to get a print out of a credit card statement. He finally got to me just before 5 o'clock closing time. Mr. Di wu (Woody) helped me out. He was very patient with me because I was not quite sure what I needed to print out. He never said anything about The bank being closed now, he just did everything he could to help me. I walked out of there around 5:35 hopefully I did not make him late for anything. I really do love Chase bank. I switched years ago from Bank of America to Chase. I have never regretted it.
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May 2022 by Andre Landgraf
Chase is great. Service in this location is always helpful and friendly!
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February 2022 by Evelyn K.
Myles is awesome . Quick fast and friendly service and great bank service too . My first time at this branch .
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February 2022 by Ms. Good K.
I'm terribly concerned that there is only ONE teller this very moment. I was informed today that this is mainly an ATM bank. Bummer. When I came in, there was a line. I left to have a sandwich next door. Came back. No line, but no teller available. I don't understand the purpose of this branch whatsoever. Each person should be cross trained to do whatever a customer may need when they come into the bank. This is terrible, terrible for the busy working individual who simply needs a cashier's check which cannot be given at the ATM.
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December 2021 by DT W.
Nice bank, the people inside were very nice, the ATM is a newer one but doesn't seem to work as good as the old ones, but whoever is in charge, you should put up some more mirrors, I couldn't see if anyone was walking up to me and that's not good. This is the only ATM where I didn't have a good view of what's around me.
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October 2021 by Cathy Gelinske
I went to this location today . The teller that helped me was so sweet and kind. I didn’t get his name but he has dark hair snd glasses. Excellent customer service.
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September 2021 by Cathy Phelps
I went to this location today . The teller that helped me was so sweet and kind. I didn’t get his name but he has dark hair snd glasses. Excellent customer service.
