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January 2024 by Alba M.
Went shopping for teenagers during the holiday break and they all employees were well organized and pleasant. There was a girl who worked above and beyond. Can't remember her name although mentioned she was 16 and was very helpful and got me a bunch of clothes to try on with nothing but smiles and just took pride in her work. Will be returning soon!
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October 2023 by Mark A.
Wow is all I can say about customer service !! came in to exchange a pair of Crocs for a more supportive shoe, had foot surgery on 8/7 and my foot needed something with more support and they worked with me letting me try different styles and brands till I found the right one Journeys puts the customer first and these shoes rock !!! Thanks again
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May 2023 by Jazz H.
Cat was beyond help and patience when it came to my son looking for these shoe called heelys !! She is amazing person and soul!!!!! Thank you for your help we will definitely be back!!!
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August 2022 by anitra c.
Love everything in there. Customer service was patient, great, and understanding. You won't be disappointed if you are a tennis shoe lover!
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October 2021 by Khem E.
They should get a zero rating! I never received my order . Customer service was no help! It took three months to contact me about a package never received! Out of Business is what I want for them!
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March 2019 by Sanya C.
Love this place! Staci is hands down the best sale clerk I've ever dealt with! She has the best customer service each and every time I come in! She's always so helpful and great at suggesting other items when I can't find something in my size!
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February 2019 by Charles C.
The place is Journeys Westfield Mall. This was my second visit with my 10-11 year old daughter to this spot for shoes. Greeted by a women with enthusiasm and amazing customer service. Her name was Stasi. She knows her shoes for sure. The 1st time we came in was to get a pair of red converse high tops for a Halloween costume. Stasi was on it with guiding my daughter size wise for the perfect fit. As Staci mentioned the converse run big and they do. She left a lasting impression even after we we gone. We left with the right pair of shoes and a smile of both my daughters face and mine. Happy costumers. Today my daughter randomly asked for another pair of Converse she loved the red ones so much. "Dad can we go back to the same place we bought my red converse from?" So we went back. To my surprise we spotted Staci behind the counter with a customer and sure enough as soon as Staci was done she came over with the same enthusiasm and smile to help us out. I don't even know how many boxes of shoes came out but it was a lot. Again Stasi was filled with great info and some serious knowledge of all the shoes that my daughter tried on. She can multi task, juggling multiple costumers and still give you the one on one costumer service so many places fall short of these days. Again we got the perfect pair of shoes. This time some low top black converse that my daughter won't take off. At the counter she even recommended the perfect socks for my daughter that we bought. So if you are in the market for some shoes from the Mall Journeys is the place to go and Stasi is the one to talk with. She's the pretty woman with the unique colored eyes and hair. Stasi your rad!!
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January 2019 by Lissette G.
I went in over the holidays I purchased a pair of shoes for my daughter and the sales rep gave me a gift receipt , on the receipt it states bring back for returns and exchanges with receipt . My daughter brought the shoes back to the Torrance Store and was told NO RETURNS !! I told the rep I could pull up the transaction thru my bank and bring it in if needed and I was told no ! I will continue to write these posts and log my complain thru other sites if needed it is ridiculous that over $80.00 these people aren't willing to satisfy a customer .
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March 2018 by Elida F.
The store was surprisingly unorganized with not many displays around. I asked three different staff for the same shoe and none of them even tried to get them. They just over looked me for half an hour.
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October 2017 by Katie H.
Love this shoe store . Super phenomenal customer service and friendly environment when you walk in
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April 2017 by Jennifer P.
I had a Awesome experience with Carlo & Christian at the Fox Hills Mall. I love the new men's Doc Martin's and i wanted a new pair because mine seemed worn out. They showed me products that i could use to clean my shoes and they actually cleaned my shoes!!! Amazing, i felt that that was a plus! They were also very informed of their products, That was also a plus! So because they demonstrated the cleaning products, which i did end up purchasing along with a new pair of shoes. I was Very Satisfied with their customer service!!! They have great products for your shoes and these guys really care
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June 2016 by Irving G.
Jacob is awesome. Probably one of the best customer service I've ever received. I bought some vans and a week later when I was going to wear them I noticed the inside was ripping. I called the store and spoke with him and he said not to worry to bring them in but I couldn't go that same day so I went 4 days later and he was able to switch them for a new pair. He didn't have any in stock so he ordered them and had them shipped to me. He never seemed bothered by having to go through this which was cool.
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August 2015 by Sarah M.
This store has so many awesome pairs of shoes, and even has exclusive designs on your favorite brands that you can only get here. The shoes are pricy but you get what you pay for. My daughter recently got a pair of Batman Converse here that she absolutely loves. We went the weekend before school was back in session so it was suuuupppeerrrr crowded but it's usually not that bad. The employees are very helpful. I think I had like 5 different people ask if they could help me. They must work on commission lol
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February 2014 by EmilyJane B.
Journeys has a few cute heels. great customer service today, except that with more than two customers it can be a wait. tried on a pair of cute sparkly gold peep-toe pumps. we used to call these HOOKER HEELS. now we just call them HEELS. price was $39.95. ehh. they were out of size 6. ha. in this area, not surprised. happy Yelping and here's to tasting life! :)