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April 2024 by Aisha Rahman
Very Poor Customer Service. Please don’t buy protection plan from best buy. They are fraud. I bought microwave with two year protection plan from them. And it stops working in less than one year. So, i call customer support and they said, they will provide me replacement bring it in store. And when i went the store. They didn’t provide me replacement and they disrespected me. And not only me there is one more customer who was in store to get the replacement from geek squad. The geek squad employee grab her microwave and throw it outside of store and kick her out from the store. And they disrespect her as well in front of me. There is a female emolyee with glasses who work at geek squak store is also very rude. Don’t go to this best buy location. They are very rude. And don’t buy the best protection plan. They are fraud. They didn’t replace the item if it got damaged.
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February 2024 by Gail Osborne
ZERO STARS! During a routine procedure their tech created a problem and just left it. The next tech didn't know how to fix it, said I needed to have someone come out. They wanted to charge me for a home visit to fix a problem created by their own tech!!! I cancelled service. They used to be good, now they're AWFUL.
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October 2023 by Alicia C.
I can't speak to their actual repair skills, but I wanted to say that these guys appear to be the pinnacle of professionalism. This is more of a story than a review but today I witnessed the guy running the Geek Squad check-in desk have the patience of a saint. I was sitting at the counter waiting on a diagnostic on my phone when a woman came in with her laptop. She was so loud the entire area can hear her say that her computer is littered with viruses. Instead of just telling the guy what's wrong she launches into an entire story about how she was scammed by another IT place who didn't get rid of the virus even though she paid them a ton of money and then launched into a whole thing about how the internet is full or spam, scams, danger, etc. The man at the desk remained extremely professional and tried to help her whenever she let him get a word in edgewise. THEN in the middle of her check-in she got a call from the original IT company that worked on her computer. I know this because for at least ten minutes was fighting with him ON SPEAKER for not fixing her computer. It was an extremely rude and truly bizarre thing to do in public. So I just wanted to say bravo to the Geek Squad for being so patient and doing their best with what seemed like a tough customer. Also, thanks for looking at my phone.
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July 2023 by Eric Faul
Were not helpful to me
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June 2023 by Yemessratch Schwartz
Very helpful!
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April 2023 by Ruben T.
Rarely do I have an experience with a stranger where it leads so quickly to a disagreement. Employee by the name of Dallas was a huge disappointment. Asked for a reschedule to a missed appointment, he was so rude and refused to assist me then or in the future. Very sternly stood his ground saying he was manager and supervisor of location. Truly seemed like he was just attempting to dodge his work and put it off on somebody else as the only thing he wanted to tell me was "come back later because the paperwork alone will take 30 minutes!" --- doesn't sound like someone trying to do their job 0 stars.
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March 2023 by Roxanna H.
I am giving Geek Squad 5 stars for the excellent customer service I received from Jay. I had an issue with my iPhone and called Verizon, they scheduled for a walk in appointment w/ the Geek Squad @ Best Buy within an hour from my call. I walked in and was welcomed by Jay and he patiently listened to my issue and within 5 minutes had it working. Thank you Jay!!
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May 2022 by Tonya Townsend
They wouldn't fix my computer. They charge $85 to ship it to the manufacturer who then will send you an estimate for repairs. If you call their number you are routed to India, Japan, or Brazil.
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March 2022 by Halford F.
I meet the Geek of the Week at Best Buy last night. Actually, two or three of them. Thanks to Shawn and Michael for their expert help with un-jamming my HP computer. I couldn't figure it out, and it befuddled them for a good 5 or 6 minutes, but Shawn said, "Here! Let me show you how to fix this problem!" Problem fixed! Wow. And guess what. (drum roll please, scroll down) . . . . . . . There as NO CHARGE! Thanks Shawn and Michael and shout out to Dawn who gave me a shout out for my colorful t-shirt commemorating the magnificent life of Ahmaud Arbery (do you know he fought those guys AFTER he was mortally wounded for a good minute or two?).
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February 2022 by Z. A.
I had to visit to Geek Squad for the first time when my HP Pavilion HPE tower stopped working. I called the service number, spoke with a nice Representative who scheduled an appointment right away. Ima helped me at the Best Buy location in Culver City. She was very friendly and helpful. I called the next day and spoke with Shirak. Shirak Rocks! She was so kind and Super helpful. She made my first experience with The Geek Squad Absolutely Awesome! I had a very knowledgeable software engineer assist me when I picked up my HP tower, who had a great sense of humor and took the time to explain all the tech "stuff". I was so fortunate to have such Exceptional Employees, who were walking advertisement for how to treat clients well. Thank You, Kindly for all you do!
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January 2022 by Tonya Townsend22
They wouldn't fix my computer. They charge $85 to ship it to the manufacturer who then will send you an estimate for repairs. If you call their number you are routed to India, Japan, or Brazil.
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December 2021 by Jonathan S.
Shawn at Geek Squad is the MAN! The best service I could ask for! He went above and beyond to help me. Definitely left with more than I expected. He runs a tight ship! Not the closest location but worth the drive! 10/10
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December 2021 by quinton g.
Waited in line (one person in front of me) for 20min to drop off my laptop for a diagnostic, then was told they couldn't help me because I didn't have an appointment. The amount of time they took to set up an appointment is the same amount of time they could have used to just take my laptop and get to it when they can. And having an appointment means nothing because the girl in front of me had been waiting 30min past her appointment. I was really gonna give this place a try but better to stay with smaller "mom and pop" computer repair places and give them my money.
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November 2021 by Indrid
Had a computer issue, they had it for a week and a half. Sold me on buying a new hard-drive but once returned, the original issue was still present. Lacked communication through the whole process.
Complete waste of time and money.
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July 2021 by Google user
Criminally bad service. Let me start off by saying the in-store techs are nice and helpful. The rest of this operation is severely lacking. It has been over 3 weeks to resolve a simple issue. The most frustrating part is 2 of those 3 weeks nothing has happened as they were \"waiting for input\" that I had already provided. I've had to call 5 times (each call has been 30+ minutes of my life) and they don't seem to understand that this laptop is what I use for my job. I can not, in good conscious, recommended buying anything from them
