Geek Squad at Best Buy offers a wide range of tech repair, installation, and support services across more than 1,100 stores. Their technicians fix most makes and models of devices, including computers, tablets, TVs, home theaters, car stereos, GPS, cell phones, and home appliances, regardless of where they were purchased. Customers appreciate the convenience and quality of service, often finding Geek Squad to be a good alternative to manufacturer stores. Several reviews highlight their professionalism and helpful attitude. One customer praised the staff for their patience and professionalism when handling a difficult customer, emphasizing their ability to remain calm and helpful under pressure. Others mentioned receiving excellent customer service from agents like Jay, who quickly and patiently resolved an iPhone issue within minutes. The staff’s helpfulness extended beyond repairs to providing guidance and support, with employees like Shawn and Michael going above and beyond to fix problems at no charge, demonstrating their dedication to customer satisfaction. First-time visitors shared positive experiences, noting friendly and knowledgeable staff such as Ima, Shirak, and technicians who explained technical issues clearly and humorously. Customers also appreciated the quick appointment scheduling and efficient service, making their first visits enjoyable and stress-free. Overall, Geek Squad is recognized for its professional, patient, and helpful employees who strive to assist customers with their technology needs, ensuring a positive experience every time.
Went in for an iPhone battery replacement. Took a little over 2 hours with an appointment. Would recommend if that service is needed. Good alternative to Apple Store.
December 2021
Shawn at Geek Squad is the MAN! The best service I could ask for! He went above and beyond to help me. Definitely left with more than I expected. He runs a tight ship! Not the closest location but worth the drive! 10/10
