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September 2024 by Tyler Johnson
Once again Volvo has let me down. Went in for a routine inspection. They were trying to get me to replace brakes for upwards of $2000. When I got a second opinion, there was 80% left of brake pads. How is this legal?
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September 2024 by Denis Z
Culver City Volvo service is always my number one choice for leasing and servicing our Volvos. My service adviser, Martin, is always courteous and efficient.
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August 2024 by Matthew Quinn
Great experience and 2nd car with Michael!
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August 2024 by Christina Dela Cruz
DO NOT buy a car here. DO NOT get your car serviced/repaired here. It’s been an on going nightmare with a defective BRAND NEW XC90 that we have had reapired 4 times since the day we picked it up from the dealership. One time they kept the vechile for 32 days and still have not fixed the issue. Do yourself a favor and go elsewhere. BEWARE, STAY AS FAR AWAY possible from this dealership and Service Center. I have proof of their extremely poor business practice.
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August 2024 by Noah Dach
Culver City Volvo is awesome! Great customer service and everyone there was great to work with. Thank you all!
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August 2024 by Sheryl R.
Josh, one of the Senior Service Advisors always goes above and beyond to work with you to make sure your vehicle is always perfect!!
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August 2024 by Philip Wang
Great service, A+++
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August 2024 by Summer Svalberg
Martin is so helpful, kind, and easy to deal with. I’ve been taking my Volvo’s to Martin at Culver City Volvo for at least 6-7 years now. Most importantly, they don’t take advantage of customers by overpricing or trying to sell things that aren't needed. As a female I always feel like mechanics take advantage, but I have never felt like that with Martin or the team at Culver City Volvo.
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August 2024 by Rebeca Schereck
From operator to service department staff, everyone is always courteous and friendly.
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August 2024 by mark lopez
Micheal was really friendly and helpful during our experience at Volvo. This is our 3rd lease and he was amazing
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August 2024 by Makoto Katsumata
Your services have been always excellent!
Thank you!
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August 2024 by Kristen Jackman
I was so excited when I leased my first Volvo (after switching from BMW) and have loved the car - with the exception of finding out that rats are drawn to the wires and love to eat them which cost $15K to fix (!) The reason for giving a low star rating is because I have been so disappointed in the customer service at the end of my lease. It’s extremely hard to reach people, to get clear information on options, to extend a lease (even when I have 3K miles not used yet), and to feel like a valued customer that they want to make a loyal brand advocate. When I finally got a hold of someone to talk options he was almost talking me out of staying with Volvo! And that’s exactly what I’m doing now after being continuously frustrated trying to get information and having to call 30+ times to get anything I needed. I work in sales and have a team of 25 sellers and have to say that if anyone on my team was this hard to reach or spoke to customers the way the Volvo culver team has spoken to me, I would fire them. It’s unacceptable. Car companies might think they’re in the buyer seat post Covid but they are not. Customers buying the car are still the buyers with the money that makes or break as your business. Taking my business to another company and now no longer a fan of Volvo either. It’s a real shame for Volvo overall, as I’m a huge brand advocate for things I love and had helped them convert a lot of new car shoppers into Volvo owners after I’d first bought mine. Now I’ll be driving a Tesla and enjoying simple, clear, and accessible customer service.
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August 2024 by Lorena Colón
I've been bringing my cars here for a few years and am always pleased with the service. Martin and the rest of the team are always very attentive and service is always quick.
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July 2024 by Eric Windell
David and the team always provide great service!
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July 2024 by tal yeyni
Great service! Bryant, Arlene, Tony, and Victor were helpful, available, and made a stressful process into a positive experience
