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April 2024 by Stephen Wang
Walked in on a Saturday in desperation of finding a birthday gift to give to my niece. Lily was the first person to approach me to help me; she was able to walk me through the entire process and was so sweet and positive. Definitely look for Lily if you’re coming here
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April 2024 by Black_ Kulture
Lost my dad 10/30/2023 , all I had was a voice-mail..so I came down here and bought a bear ? with the voice added to the bear.. it was a gift for my sisters birthday who had just passed.. I was all in the store crying once it was finished thank you so much ❤️ ?
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March 2024 by Linda Thieben
a shopping experience for little kids. they do a good job with birthday parties..but it is a pricey experience
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March 2024 by metric mini
This has always been one of the best stores with the most knowledgeable, helpful and caring team! Lily and Kelly take excellent care of the store and customers and they train their team so well. Everyone who works here is an enjoyable, positive interaction and they'll brighten your day, a wonderful reflection of Lily and Kelly's management! Thank you so much for always providing the most fun and enjoyable experience. If you ever need help with anything or want to build your bear in a comfortable, supportive space, come here! I love this store!
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February 2024 by Frank “LUCIFER” C
So adorable check out the website for "After Dark" Gifts
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January 2024 by Giglpickl
I cannot give a review on the actual bear but the service was not great. The first employee was very friendly and two of my friends asked to sit on the chairs in the store, the employee happily said it was okay. Then a manager by the name of Lily walked out and yelled at us for sitting there and threatened us with security and continued to cuss us out. Very rude, so we left.
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January 2024 by Ashley Lydia Wren
They were great about telling me about the bogo deal, but did not tell me that it only applied to red tag items. As a result, I paid over $60 for two stuffed dolls without clothes. It’s bad business practice to not specify details about “sales” until the customer is at the cash register. I will not return, nor do I recommend this place. It’s all upsells and not forthcoming about prices.
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September 2023 by Sam L.
Kelly made this such a fun and wonderful experience for me and my friends! She was friendly and helpful, and really helped bring home the spirit of nostalgia! She was the highlight of the visit :)
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September 2023 by Mayo M.
I came into today and the store was super hot! The AC was broken and when I suggested to Kelly to open another register and she shook her head and was acting very snotty with me. All I did was suggest that another register be opened. It is my opinion as a customer that she needs to be trained for customer service I know it was a frustrating situation but there was no need to be snotty
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August 2023 by Pablo Sanchez
Super friendly and awesome!!
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July 2023 by Ericka Galvan
You find fun stuffed animals for all types of occasionsThe price is a little high since they charge you for everything to record your voice for putting in every detail etc etc there should be packages but in short there is what they can do
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June 2023 by Cherry Brown
Loved that they had what I was looking for and helped me out soon as I was ready
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May 2023 by Cindy Rodriguez
I love bringing my child here every year for their bday bear!Great experience
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April 2023 by Lisa V.
I ordered my daughter a build a bear for her birthday. It was a large one that came unstuffed. We brought it into the store to fill. The staff was very helpful and friendly. We filled up the bear and enjoyed shopping the store. Lots of fun bears and accessories to buy.
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March 2023 by Levon H.
Went to Build-A-Bear not knowing what I actually wanted when I stepped in. Lily was AMAZING. She was helpful and explained what we were doing the whole way through. She suggested extras and didn't force me to buy anything I didn't want. She also recorded a message for me. She was nice and polite the whole time. Some of the best customer service I've received anywhere in a long time. Lily at the Culver City location THANK YOU for making my trip easy!!!
