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February 2024 by Anil Mehta
The staff is lazy including the manager Celeste is extremely rude and the customer representative Eyad refused to even log in to the system. Avoid this store if you still want to stuck with AT&T
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February 2024 by Susan White
Christopher- THE BEST!!!
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February 2024 by Biniyam Bini
Christopher C is amazing. Visit this location and ask for him!
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February 2024 by Eric Dias
I wouldnt recommend this place anymore! I used to have a good experience with ATT before but this place turn it into a nightmare recently! Offered me something and its been a month already trying to get JUST WHAT they offered me at the beginning. Completely a mess! im sad to give this feedback, but im tired and ended up giving up about trying.
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February 2024 by Maria Movassaghi
I got great service with Chris C at overland att branch. Best customer service he went out of his way to help us out . The last day of the promotion. I am thankful
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February 2024 by Michele Schaffer
Christopher has done an amazing job helping us out with a very complicated issue and he did such an outstanding job! He is the very best!
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December 2023 by Dan Morissette
They sat there talking with 0 sense of urgency and watching the football game while I waited an hour and a half for a simple download. When I was finally helped it took 2 minutes. Extremely frustrating and the employees took no pride in their work.
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December 2023 by Amber Bolden
"My recent experiences at this location have been disappointing due to consistently poor customer service. During my last three visits, I encountered rude representatives who seemed to prioritize other customers over me. Today, one representative acted unprofessionally by raising their voice at me. I believe management should invest in improving their employees' customer service skills.
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November 2023 by Arielle YF
The staff was very unhelpful. I walked in to make changes to my plan and they just told me they can’t do it and I should call the ATT hotline. But guess what, when I called ATT the next day, they told me to go into a store and get it properly handled! Very disappointed at the service.
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October 2023 by Timothy Smith
As an existing AT&T wireless customer for decades, I went into this store because I'd learned it is "AT&T Corporate store", which would be able to provide full services for an equipment upgrade, the addition of Internet service (switching from Spectrum), and, reducing three lines of service to one line plus iPad. After much research and preparation, including online research and preliminary calls to AT&T sales, I went to this store in person. I was offered help immediately upon walking through the door. That's good!1) NO on Equip Upgrade! Though the store was plastered with ads for the new iPhone Pro Max, they did not have it in stock and offered no reliable information on when it would be available;2) NO on reducing lines of service! Right off the bat, sales rep Eyad informed me it was not possible to cancel one of my three wireless lines in-store. Eyad did not advise me where and how I COULD reduce my service to only two lines. He asserted he had to consult with his manager on whether or not I could include canceling a wireless line along with an upgrade in equipment and the addition of Internet service;3) NO on AppleCare! When I asked if I could include the purchase of an AppleCare plan through AT&T with the purchase of my new iPhone, Eyad answered, "No, AppleCare is not available through AT&T, but that AT&T offers its own protection plan through Assurion (sp?). I explained it is the AppleCare Customer Support I wanted, more than the accidental damage & replacement protection, and why would I want customer support for an iPhone from any entity other than Apple, least of all an insurance company?4) NO on Internet speeds faster than what Spectrum offers. AT&T said my location was eligible for the "AT&T Internet 100" (which stands for 100Mbps speed.) I shared with Eyad that my Spectrum plan is 300Mbps speed. Eyad disputed that, saying that I most likely was actually getting less than 100Mbps and that I should test it when I get home. Why should I even consider paying 30% lower cost for 66% slower/inferior Internet speeds? That translates into a net INCREASE in cost for a HUGE decrease in service!So, in spite of my efforts to be able to complete a clear and swift set of transactions, NONE of what I hoped to accomplish was possible.Why in the world would an AT&T employee tell me out loud that in an effort to stop customers from cancelling lines of service, it is AT&T policy for its reps to tell AT&T customers that cancelling service in person in an AT&T store is not possible?!?! In my mind, that is an admission of an AT&T conspiracy to defraud its customers. I asked, "where can I cancel a line of service?", but was given NO ANSWER!Clearly, AT&T does NOT want to interact with its customers face to face. AND, AT&T is going to make me jump through hoops just to eliminate one, redundant line of service.If AT&T is trying to alienate its customers, they've triumphantly succeeded with me!AT&T = SNAFU!
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October 2023 by Rico
I recently had an unfortunate experience at this location. The customer service was notably subpar. Despite the store not being particularly busy, I felt overlooked and had to wait quite a while before anyone attended to me.When I was finally assisted, the representative seemed disinterested and lacked crucial knowledge about the products and services I was inquiring about. Such experiences are disappointing, especially when approaching a well-established brand like AT&T with certain expectations in mind.I genuinely hope that the store's management takes this feedback to heart and implements necessary changes to improve their customer service. Potential patrons, as well as loyal customers, deserve a seamless and informative shopping experience.
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October 2023 by Laura Ferre
Cancho was amazing. Recommending the best options. Helped us save money. He made the transfer swift and easy
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September 2023 by Fatima S
Chris C was not only courteous and knowledgeably, but he was quickly able to tend to and resolve my issue, which phone reps hadn’t be able to.
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September 2023 by jill swinford
I cannot thank Chris enough for helping my parents find new phones. He was so patient with them, explained everything thoroughly and got us a great deal. Not everyone is so helpful and kind in this world, I so appreciate his time and support.
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August 2023 by Aleksander
Probably the worst experience i have ever had in any store at any time. I am lost for words.This episode took place on 7/11/2023.Reciept number: 50-325000039633714I flew in from Denmark, picked up my rental car, and drove to the nearest AT & T. I walked into the store, and was greeted by an employee, and was put on a waiting queue. So far so good.after 1½ hour it was finally my turn. A young lady called Ruby assisted me and i bought very expensive prepaid data for $60 for only 15 gb of data. It took her over 40 min to set it up, and then i thought i was good to go. As i sat into my car and tried to use my data, it did not work. I had to go back to the store, and wait to get help by another guy as she was on lunch. The guy tried to help me for another 30 minutes and he honestly seemed clueless. All he did was smudge up my phone. and suddenly in the middle of my ''help'', he had to go on lunch too. No apology or anything.There i was left with no help.After a while the manager came, and i had to beg him for help because now i had spent over 3 hours inside this store. All i wanted was working data. He had to spend another hour just to fix my problem and get my data working.Mind you i had been on a flight for over 11 hours from Denmark, and i was tired and exhausted. So i had to spend 4 hours inside this store JUST TO GET DATA. I asked the manager if i could get some compensation or anything, but nope! Nothing he could do. I cannot tell you the amount of frustration i have had because of this.
