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November 2023 by Ryan-Joseph F.
I got my car serviced last week for my break pads and thermostat, Louis and the staff did an awesome job and at the same for very reasonable prices, you can beat this place!
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November 2023 by Kat F.
Luis was amazing! We had a flat tire and he took care of us. Service was wonderful and they worked quick so we didn't have to wait long at all. The tires they sold us were good value as well. Thank you!
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November 2023 by Lydia K.
A year later and this place continues to be my go to place for all my car needs. Luis and his team continue to provide excellent service and I don't know trust anyone with my car except them.
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November 2023 by Thomas A.
Excellent service. They go out of their way to find you the right tire within your budget. Big shoutout to Gupta, he was knowledgable, professional and friendly. Great guy.
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November 2023 by Harold Eisenstat
Customer service is always excellent. $450 for rear brakes. My front brakes elsewhere were $600 so I guess that's the way it is. Left it overnight. It was ready at 10am. They give a senior discount.
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November 2023 by Jason Sloan
My Wife Had to Call AAA while in the driveway...My wife got a flat while leaving work, so she pulled up to the nearest tire shop. After the ordeal of getting to the driveway (bad location), the person at the counter told her they couldn't touch her tire after first refusing to serve her at all because she didn't have an appointment to get a flat tire.It was 4:40, their listed closing time was 6p. After begging for service, they looked at my wife's tire and told her they couldn't touch it. They offered to put air in the tire but only on the condition that she not ask for any other help. Not even a new tire.This will make the third time my wife and I have tried unsuccessfully to patronize this American Tire Depot. We won't try anymore.
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October 2023 by Jason S.
My Wife Had to Call AAA while in the driveway...My wife got a flat while leaving work, so she pulled up to the nearest tire shop. After the ordeal of getting to the driveway (bad location), the person at the counter told her they couldn't touch her tire after first refusing to serve her at all because she didn't have an appointment to get a flat tire.It was 4:40, their listed closing time was 6p. After begging for service, they looked at my wife's tire and told her they couldn't touch it. They offered to put air in the tire but only on the condition that she not ask for any other help. Not even a new tire.This will make the third time my wife and I have tried unsuccessfully to patronize this American Tire Depot. We won't try anymore.
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October 2023 by Peter Yaskowitz
Been a customer for almost 20 years. Took my car for new tier and alignment. Saleem told me it would take about an hour. Thus, I decided to wait nearby instead of trying to get home. He said he would call me when the car was ready. 2 hours and no call. Went to the shop, just to find out if it was ready. Nope, still needed alignment. He said 20 minutes… okay.. came back 40 minutes later to find not done. Sat in the waiting area and waited for it to be done. Once done had to wait more because they parked a car behind mine for a nail in the tire fix and I had to wait for the repair. I could have found a way home and got some work done. Poor expectation setting and poor customer service. Sad to see. Great experiences in the past!!
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October 2023 by Manindra Moharana
I needed all 4 tires changed for my car. I booked an appointment 2 weeks in advance since the tires needed to be ordered. But the tires arrived a day after I setup the appointment. So they called to check if I wanted to come in early. I dropped my car off the next day. I was able to pick it up in 4 hours. They did a great job with the install. I also got my wheels aligned. Mr Gupta was the associate who I worked with. He was quite helpful and explained everything clearly. Will highly recommend them!
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October 2023 by DJ Hirner-Bailey
A competitor pulled a fast one and cancelled an appointment to repair a tire at the last minute which would have stranded me in LA for the night, I fortunately called the American Tire Depot and was lucky enough to speak to Mr. Gupta. They were booked up and closing in 1.5 hours, but when I explained the situation, he said they would try to help me. They fixed it within a few minutes and literally saved me hundreds of dollars by avoiding an unplanned night in LA and let me get on the road to Palm Springs. They were empathetic, professional, caring, and did quality work. On top of that, they said nail repairs were free. I kept insisting I owed them money for fitting me in at the end of the day on Friday. I think the repair guy had to work late. I am sorry I don't live there because I can't really give them much repeat business, but I can tell you they are an upstanding, responsive business if you are looking for a tire store near Culver City. Great location next to the mall, right at the 405 and Jefferson.
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October 2023 by Mahagany Adair
I don’t have enough time or energy to fully type out the ordeal I went through with this service center. I was prepared to write a decent review even after everything they put me through because Luis and Gupta amended my bill to apologize for the issues. Then I got in my car and heard an alarming noise while driving away. At that point I had wasted so much money and time dealing with them that I went straight to the dealership to figure out the damage they had done. After damaging my hub bearing, they “replaced it” with another faulty bearing that I then had to get replaced at the dealership. Overall I’m spending $2200 on an issue that should have run me $700 at the most. Obviously I won’t be back and I advise that anyone looking to have their vehicle serviced here look elsewhere. If you truly can’t go anywhere else, at least avoid Carlos who is the technician that caused $1100 in damages to my car when all I went in for were new tires and an alignment.
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October 2023 by pelusa45
Stop for a flat tire at the American Tire Depot in Culver City. Service was provided by cordial people, fair waiting time and best of all, the service provided was free even though the tires were not purchased there.Big thanks! I'll stop there in the future.
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October 2023 by Tasha J.
I have gone to this location many times because it's close to my job. I have never been disappointed! Gupta helped me recently because I had a screw stuck in my tire. He was great! Plus, I love that American Tire will repair for FREE! I will definitely be back for any other tire needs.
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October 2023 by Timmie B.
Friendly and quick service. Purchased 4 BFgoodrich tires. Ask for Gupta when you go, he went above and beyond to help me out.
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October 2023 by Sandra J.
We got one of those California nails in our tire and stopped in at the Culver City location to get it fixed. They had to order the tire and it arrived the very next morning as promised. Mark, staff, was extremely truthful about laws in California regarding plugging a tire and the perimeters that they must not exceed when repairing tires with nails. We appreciated his honesty and immediately had him to order the new tire. Service was exceptional! We'll definitely return for any future needs. THANK YOU American Tire Depot. We have never purchased tires anywhere other than the dealership. Today, that changes.
