ALDO at West Chesterfield Mall and Culver stores offers a positive shopping experience marked by friendly and professional staff. At West Chesterfield Mall, Dulce provided outstanding customer service, offering style advice and support to help a customer find professional clothing that suited a career change. Dulce's expertise and honest guidance made the customer feel valued and comfortable, resulting in the purchase of two sharp pairs of dress shoes, along with a 40% discount. This personalized attention turned the customer into a lifelong shopper. At the Culver store, manager Christiana demonstrated exceptional knowledge and helpfulness, assisting a customer with shoe purchases and addressing concerns about previous purchases. Her attentive service encouraged a return visit. Patrice, another staff member, is praised for helping customers select quality shoes and bags, showing kindness and care. Additionally, Xitlale went above and beyond by helping a customer find suitable shoe alternatives after the desired size was unavailable, even staying late to ensure satisfaction. However, some customers experienced sizing issues, with one finding the shoe sizes inconsistent with U.S. standards, leading to discomfort and hesitation. Overall, ALDO's staff are dedicated and helpful, making shopping pleasant and personalized for each customer.
Patrice is amazing I went this store few times and I love shoes here!! Quality and designs amazing. And Patrice helped me a lot to pick good shoes and bags he’s so nice!
March 2022
Didn't have the shoes I wanted. I thought the sizes have changed to U.S. sizes no. I wear a 7 or 7 & half the salesperson said I would have to wear a nine, and the shoe didn't feel comfortable. No thank you
April 2021
It was fantastic. I received confirmation my order was delivered directly to the store for pickup. Convenient because you don't have to babysit your front door waiting for a delivery. Great customer service ?
