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April 2023 by Nicole S
10 out of 10 service! I came in with my kids; my son needed shoes. We had been to two shoe stores and no luck.When we came in, everyone was nice and helpful. But I have to point out one employee… Emery!!! Emery was very kind…which meant a lot because today was not one of my best days.I hope leadership looks at these reviews and gives you the praise (and raise ?) you deserve!Today reminds me that there are still amazing people out in the world!
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March 2023 by Mary M.
This was about a year ago:Downright awful male employee who wasted my time for 15 minutes trying to prove to him I bought my sweatpants that the Century City store forgot to remove the beeper off of when I bought numerous items. I had a points receipt email and a member points level up, based on amount spent, in the app to prove my purchase. He wanted me to show me my app purchases, I said that only shows online orders but he made me anyway, and like just like I said, it wouldn't show in-person purchases. He acted like this was my fault. Then he made me show him the email, which clearly showed points from my purchase, then wouldn't take that either even though it was from -Adidas- and the other store. Acted like it was my fault again though I was just doing what he asked. He just yanked my chain and backtracked on everything he asked for even when the points evidence was right there just to accuse me of shoplifting ??? The shop girl next to him just stood there. There was no one else in the store and they had nothing better to do than harass a customer, apparently. If I had thought to get his name, I would include it here.I've never met employees so rude as this Adidas and I will never return to this location again. Enjoying my sweatpants now, btw!
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November 2022 by Brandon M.
They suck say they close at 9 but they like to like about that got some lazy ass workers
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October 2022 by Daniel Ahern
The dude who helped me, Emory, was great at helping me find shoes I really like; he called me "sir" too much. That's my only complaint. Everyone at the store is super attentive and nice.
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April 2022 by Deyanira Sanchez
Great staff! But not a great selection of shoes. When my kids were a size 7-7.5 and they didn’t have the shoe I wanted in that size, I thought it was because it was a common size, but now they are a 8-9 and they still don’t have it in that size or they have the size but not the shoes we want. And the staff are always as helpful as they can be. Definitely never mad at the staff. They are best adidas store and I’ve been to plenty.
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April 2022 by Kimberly Brown
The young lady at the register was rude and poor customer service, she decided to discuss with another customer other stores to visit not in the mall but on Melrose and the Grove, which could have waited until she was done with me, she did not say " I'll be with you shortly " or acknowledge me at all, I'm an African American women and a faithful customer. That customer she was speaking with was still in the store shopping. That conversation could have waited.
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January 2022 by Monica E.
I give a 3.5 for different reasons. Pros: The store is always clean. Easily accessible. Friendly staff. My issue is with this last visit. Now all the staff were friendly but the way service was handled bothered me. I went in to exchange an item and as the sales rep and I were struggling finding the item in my app she made a comment "wow you have a lot of orders. Hey if you want to waste money" ... (and something else I stopped listening). We joked about it and I know she meant no harm but I was like thinking... so is Adidas a waste of money. Maybe I should stop buying things here (which I do bc I am on a new fitness journey). I thought it was a weird comment to make to a regular. The second issue I had was as we were having this struggle another customer wanted to purchase something. She then proceeded to help them. Initially I understood the logic until it happened for the SECOND time with the same customer. I feel like the staff should have asked that customer to be patient and finished what we are doing. I was patient but annoyed. She should/could have called another associate to help rather than move on to help this customer. I know she was trying to be efficient but just a suggestion. Luckily another associate came out and commented that he saw me still standing there while this woman was helping this other customer. Once he came out it took 5 mins to finish what we were doing. Thank goodness he helped out bc who knows how long I would have been standing there.
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January 2022 by Isidro Herrera
Pretty good selection on products and the staff is very helpful .
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September 2021 by Leona Foster
They have really nice things and not to bad of prices. Something are a little pricey but worth it.
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August 2021 by Roger.A (SavageYoda66)
It was great and had a good selection for soccer jerseys. I picked up the last one for real madrid and the employee convinced me to get it. Definitely a great employee and would be good to meet him again. I will be back to get some awesome releases. Definitely recommend this adidas store
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August 2021 by Patricia Matthews
Great shoes.
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July 2021 by Monica Benyamin
Came for shorts & got a free pack of great quality Adidas masks! #maskon #membership
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July 2021 by Fernando Sanchez
Best shoes in the World.
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June 2021 by Chris D.
What a great shopping experience. I had to return an item I bought online over 90 days ago sir to the pandemic. The cashier was super friendly and said No problem pick out whatever you want. I found a pair of Track pants and paid the difference. So fast and easy! Bravo Adidas!!
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June 2021 by Ajay Kumar K
Great help at the store. Staff were friendly and got the size of my shoe promptly. Nice store but does not carry older versions of shoes anymore.
