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September 2024 by Heather Dade
all I can say is my experience was top notch!! Jessy was the best..he helped me with my car ..was very professional..they rock !!
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August 2024 by Cristian Reynel
I recently took my car to Nate, who works at Jim's auto repair shop. I had a terrible experience with a different mechanic in the past, but Nate was incredibly helpful and took great care of my 2002 WRX wagon. He replaced the gas lines, plastic hoses, and installed a new turbo. The price was reasonable, although it did take a while to get my car back. However, this was because he had to order a restrictor pill that was on backorder, which was not his fault. I plan to return to have an oil pressure gauge and Cobb AOS installed in the future.
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August 2024 by Joseph Lookingglass
I came here to get a smog. The receptionist was friendly and gave me a same day appointment. I came back and realized that my "service engine" light was on. So when the technician came out to start the test, he said with that light on, it won't pass. I said that light came on when I did a oil change at home and was never able to turn it off. He hooked it up to a meter and it gave a code. So he said it would not pass. Now I was pretty certain my car has a "service engine" light and a "check engine" light. So I mentioned that. But the technician seemed pissed off that I said anything and in all probability saved me some money by not smogging the car. But in the end I asked so what do I do now...and he said "FIX IT!" And walked away. So maybe that's helpful to some, but I felt confused and I was thinking, that was what I was hiring him to do...TO TELL ME HOW TO FIX IT, OR HELP ME FIX IT, OR ANY DIRECTION AT ALL WOULD HAVE BEEN GREAT. The technician was extremely rude and very unprofessional. and I have a sneaking suspicion that he either runs the place or owns it. There are very few places on the mountain to go to for this and I just don't think having a monopoly on a service in a small town is a good reason to be a jerk to your customers.
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June 2024 by John Swedo
This place is amazing. One of the most honest places I've ever been. Very helpful every time. We bring all 4 of our cars here.
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June 2024 by CAROL VOOGHT
Friendly, fast, well priced, local shop.
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May 2024 by Amberdawn Y
My family car kept breaking down last week so I took it into this shop since it's closest locally to me. The man doing auto repair work inside(forgot his name) was so nice and honest I was surprised because most shops I've been to are just out for money but this shop isn't. They were super trustworthy and straight forward and didn't over charge me! Also the lady working upfront is very nice as well ? definitely recommend this place for auto repair!
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May 2024 by Johnny Cis
Wonderful people working there!
Very kind & helpful!
Thank you for professional service!
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May 2024 by PAUL DUNCAN
Awesome experience here. Great prices, communication, and service. Thank you so much.
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April 2024 by Jonathan Duncan
Best in town
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April 2024 by Christen Gibson
I have been going to Jim's Auto for 15 years. Always great service.
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February 2024 by chris harris
So these people like to play by whatever rules they decide they're going to have depending on the day. The receptionist told me a while back, if you don't show up by 9 a.m. you're cut off from service. She knows this, because I'm sure they've told a lot of people this policy. That if you're not here by 9 they just move on from you. So why on earth would someone tow a vehicle down there to be refused service because you show up late.
Then of course if they're having a slow day, they change that up to, well we're sitting around all morning and wasting time. So which is it? Are you cutting someone off at 9 or waiting all morning?
Also, when I called one time to tell the mechanic that we installed a relay for the fuel pump and he won't need to cut electrical line to take out the gas tank, he was rude and quick and didn't appreciate the heads up. He just mumbled something and hung up. So they're not approachable.
Also, when I took my Acura in for a tune up, I went to the diner across the street. After an hour I walked over and sat in the Acura for about an hour before they called me. This clearly caught them off guard. And he told me he'd have to get an estimate together for the repair. They never called. . I called multiple times and nothing, no response. Zero respect for the fact I'm a paying customer trying to deal with their 9 a.m. rule or you're out.
So the impression you get is, they're too busy for your pathetic self to deal with properly.
If you're late, tough cookies. Oh except when we're sitting around.
Honestly, I don't appreciate the attitude and b.s. dealing with them. If you have AAA roadside assistance and free tows, it's really not much further to just have them tow it down the mountain to a different place, since you're towing it anyway. And skip the double standard of be here by 9 or else.
I was shocked not being called back for an estimate, then being told I wasted their time by not showing up when they told me specifically that if you're not here by 9 we refuse your car and move on.
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January 2024 by Kim Wills
Very professional competent and empathetic to urgent repairs
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November 2023 by Young Rinaldi
Outstanding Service.... ?
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October 2023 by Dorothe Snow
Nate is very conscience and honest. Hard to find in a mechanic. He's very popular so I would recommend calling for an appointment . Reliable and reasonable as well as knowledgeable, I highly recommend Jim's Auto in Crestline.
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October 2023 by Alex Stathis
Great mechanic with a superb knowledge of Subaru, very fair prices.
