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January 2024 by Pat Sanchez
We originally went in for two windows. And now we are going to be putting in our fifth window. I highly recommend them Matt and his crew are excellent professional, and clean. and very affordable.
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November 2023 by Catherine W.
Go Elsewhere! We have had nothing but trouble with the windows we have bought from them on a supply only order. On the first order, they blamed the poor measurements on a person who no longer works there. We paid extra to have windows measured on a second order. The first window going in on this order is an 1.75" too big. We have to retrofit the window opening.
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September 2023 by Rolf G.
Made several attempts to get work scheduled that was previously estimated. Everyone was polite on the phone but no call backs or responses to emails either. But it's only been 2 weeks so far.
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June 2023 by Kathleen P.
I've always tried to keep my money on the mountain, but lately, not so. It's been almost 3 weeks since the guy came out and measured for my glass problem. I've called them twice since and still no estimate. I give up. I'm going elsewhere. It makes me sad.
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May 2023 by Marv T.
I did not want to have to write this. I live on the mountain and want to contribute to the local economy. I live in an area that gets high winds and heavy rain falling horizontally some times. I called Crestline Glass because I needed an expert consultation and I could only get that with a company that has experience on the mountain.When Crestline Glass came out, they told me that since I had vinyl window frames, I didn't need to replace each entire window. I only needed to replace the glass. With their guidance, I hired them to replace 10 windows.As the seasons changed and we started to get rain, all of my windows were leaking. I called Crestline Glass and spoke to a woman named Tina, who is the manager. Tina was not very customer friendly, but agreed to send someone out to look.When the installer came out, he told me that he installed the glass as it should have been installed.I called Tina back and told her that I was confused about why Crestline Glass would have recommended installing just the glass. Tina was argumentative, but agreed that she would speak to her manager and get back to me. She did not get back to me.I found another local window vendor. I hired a local contractor as well. As it turned out, the window frames were all bad. Not installed correctly, no flashing, and just old. It took about 15 minutes for the new vendor to advise me of this. That's what a local expert is supposed to do.I called Crestline Glass and spoke to Tina again. I explained our findings to her and I asked her, "Why did you recommend to just install the glass?" Tina actually told me, "We did what you asked us to do." I told Tina that I am not a window specialist. I am a consumer and I am not qualified to determine what needed to be done to resolve the window problems. That's why I hired a local expert.Tina showed no concern about what I was telling her. I told her that I would expect that Crestline Glass would have had the professionalism to evaluate the windows and then to make a professional recommendation. Given that the windows were old and where I live, they should have at least told me that the windows were old and that I might want to consider replacing all of the windows with the frames. I told Tina that I think Crestline Glass has some responsibility in this and that I would like to work things out amicably. Tina said she would talk to her manager and call me back. She never did.I left a final message on their machine telling Tina again that I wanted to resolve this, but if she would not communicate, I would have to pursue other options.I don't know if the owner knew about any of this. The guys that did the glass installation did their job well. It was just the wrong solution to a problem Crestline Glass should have been better able to consult their customer on. All of this could have probably been resolved with Crestline Glass being willing to do the right thing and take a great opportunity to learn to consult their clients better. Tina was not pleasant to deal with and she seemed to be completely indifferent and unwilling to help resolve the issue. If the owner sees this, I would like an opportunity to discuss with him. Calls to him have not been returned, but the requests were made to Tina.
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March 2023 by Dawn Diggle
Fixed our double pane window in less than 5 days. Would've installed too but we popped it in ourselves and it's good as new. The interaction was friendly and professional.
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October 2022 by Al Savard
I replaced a solid window with a sach window that opened a ye4ar ago the new window would not hold the open position Crestline Glass came out with new side mounts and wallah it was done .I would definitely recommend this Company Alfred. Savard
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October 2022 by Daniel G.
They took 3 weeks to respond to my phone message to setup a time for a quote. We scheduled a time to meet and drove all the way up the mountain from an hour and a half away only to find them cancelling the appt 30 minutes before the scheduled time because the salesperson wasn't available. I told them we drove from far away just for the quote and asked if they could send someone else and they flatly responded "No". I don't know how good their windows are because we never got that far, but very unreliable and unprofessional service.
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October 2022 by Kimari B.
Wonderful place that helped me when a handyman I hired broke my plexiglass. They didn't even charge me to cut a new piece - they just wanted to help which I cannot state how thankful I am to them . I am not used to such kindness up on the mountain. TYSM
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September 2022 by Rebecca Moses
I am grateful for my project mgr. Dave who took control and handled a mistake made by a previous employee . Also Pete the installer who worked hard to make us happy.Services: General window replacement
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September 2022 by J Johnson
Great service! Great staff,? Thanks
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September 2022 by Lindsay F.
We highly recommend crestline glass. They responded quickly and got us our glass replacement very quickly!
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May 2022 by Suzanne W.
This company is great to deal with. They are responsive, knowledgeable, and pleasant. They repaired two windows that were not installed correctly originally. Many thanks for your services!
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December 2021 by Stuart G.
We had a great experience with Crestline Glass. They came by and adjusted/serviced our sliding glass doors and made recommendations on repairs. Paul was prompt, knowledgeable and professional. So glad that Crestline Glass is on the mountain and has such wonderful customer service!
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October 2021 by Debra B.
I want to give a big thanks to crestline glass. Our glass was cut within a day, the staff is very very nice. And the value was great. I highly recommend this company
