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January 2024 by John ..
Found it on Yelp. Needed a van to take kids to Homecoming. Reserved through the website, and I get an email saying it is not confirmed until someone contacts me. Waited a few days and didn't hear a word. Called, and there was no answer. Then, a random number text me. Told me they had a van and to email my CDL, insurance card, and credit card. I refused to send that info and said I would rather go in person to provide info. I went on a Friday and I needed the van for Saturday. When I arrive, I see 2 Sprinter vans. The hood is up on one of them, and jumper cables are attached to the other van. The vans also looked dirty and beat up. I went inside the office, and the lady told me the van I was renting would not start, but she is charging it, and I can check back later. She called me back an hour later and said it started. I didn't want to take the risk, and luckily, I found another place.
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October 2022 by Monica S.
I went online to rent a sprinter van for HOCO for one day. I typed in my info and was ready to submit when a friend let me know they just called the company just to be sure if they were available. Apparently they do not rent for one day. No where on there website or in fine print does it say that. Luckily I did not press submit. My cc would have been charged.
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December 2021 by Eddie H.
I don't even want to give them 1 star! So we reserved a passenger van for my daughter's birthday because she wanted to go see Christmas lights and a passenger van would accommodate the 12 of us. We called at the beginning of the week and Yale Car & Van rental gave us a reservation number. We called midweek to confirm our reservation because we had not received an email with all the necessary details and were told their computer systems had been down for half the week, but were told we would get an email confirmation the next day. We never got an email. We called again the day before we were supposed to pick up the van and they told us that they did not have one. This was very frustrating! I asked to speak to the owner and the gentleman was giving me the run-around. I asked to speak to his supervisor....... He hung up on me! I'm so tempted to actually go to this place and yell at this guy, but my wife said it's not worth it. DO NOT GIVE THESE PEOPLE ANY BUSINESS!!!
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August 2021 by Mari Ramirez
Great customer service
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August 2021 by Jethro S
Rented a 12 passenger van for a trip to Arizona and it was a horrible experience. Their vehicles are not properly maintenance. Tires were not balanced so it was a bumpy 10+ hour drive to Arizona. We had to get the tires balance ourselves, taking away time from our "stress-free" vacation. Rear AC was blowing out HOT air so everyone in the back had suffer for 20+ hours.If you enjoy a STRESSFUL family vacation, AC that blows hot air in the summer, and likes to take time to go to a tire shop in the middle of your vacation, then I recommend renting from this place. If not, then STAY AWAY from here.
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July 2021 by olivia m.
An extremely disappointed customer. Let me keep it simple. My family trusted me to rent a van from a trustworthy place to take us on our vacay. I chose this place and trusted that they would treat us right but they failed miserably. Rented the Mercedes Sprinter van 12 passenger seats. At the time of picking up the van, they didn't advise that this van will need to cool down by shutting the engine off for 10 mins and turn it back on. It was communicated after we came back to return. First of, who wants to pull over just to cool the engine down on their way to vacation? The van they provided should've been in excellent shape before we even rented it. Unfortunately, my family and I had to suffer for 20+ hours of drive. It truly felt like a sauna!! We had a 75yr old grandmother that was suffering throughout the entire trip. This. Is. Not. Ok! When I communicate it that we had this issue, they said it was "normal" when traveling to a hot place. This is ridiculous. AC is not meant to blow hot air, that's called a heater. They did not want to compensate us for the suffering they have caused my family and I. I would do my research and check thoroughly before you rent from this place IF you decide to continue after this warning. Don't have your family suffer like mine did.
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July 2021 by Mikey R.
the van me and my family rent was amazing i did not expect it to come with its own gym! it came with its own sauna! the A/C was not working at all so we had a great time sweating together like a family should! We also had a Fantastic time trying to get the door the close great work out for your shoulders! i can say after the whole family trip i lost 5 pounds in 4 days! and my shoulders never looked better!
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July 2021 by Happy B.
Do not rent sprinter Mercedes 12 passenger van from this location. My family rent the van for July 4th weekend. We paid extra for the van because we expect enjoyable ride to Arizona but guess what's happened? The important thing in the car you needed during summer didn't work, you are right AC failure. Imagine 8-9hours drive no AC going to Arizona? Inside like sauna!!! We only have hot air instead cold AC. The AC only work on driver side but not back side. We're12 ppl are sweat like crazy during trip. I feel so bad that my family has to deal with this issue where the car rental shouldn't rent it to us, the funny thing they told us after we returned it they said that all sprinter van work just that way meaning we need to stop 10mins to cooling down the van. Tbh, I've never heard about that. We are talking the brand name Mercedes not Toyota, Nissan or Honda etc. I don't recommended this place. Please find other rental who honest and have better service and know how to handle the problem professionally.
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June 2021 by Rosee C.
Tried making a reservation online Bc it said they had 2 vans available and the system was not working. So I called and spoke to a woman named Lisa, I gave her the date I need and she quickly said "we don't have any" and hung up! So when I called back and asked if I was hung up on she quickly panicked when I asked for a manager she said she was the manager! Which was a lie! Then her supervisor who wouldn't give me her name Bc she said "I don't want to give u my name" was laughing at the situation when I was explaining how I got hung up on then continued to say that I was and I quote "to sensitive" I have never been so disrespected when trying to conduct business! The most unprofessional people
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April 2021 by Steve C.
We rented the 12 pass. Ford Transit for 6 of us to be comfortable on a 5 day trip to Sonoma wine country. We had a designated driver even though there was minimal wine tastings. Just a nice getaway after the last year of uncertainty. We couldn't be more pleased with Yale Car and will definitely do business with them in the future.
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December 2020 by Jethro M.
This place isn't that bad compared to the big brand rental companies. They were able to give us a good deal last minute on a Ford transit! It was awesome. Only bad thing is this place is kind of old school, you're required to sit down in their office and fill up some things before they give you the rental. Return was good painless though. They were closed on the day we had to drop off and I just dropped off the vehicle in the drop box key box outside their door
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July 2020 by Guadalupe S
We needed a can. They provided the rental. Van was well kept 12 seater Ford sprinter
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May 2019 by Molly Sheng
Very good service, and very flexible! A lot of vans!
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April 2019 by Nico Reaso
Reliable car and easy to deal with the agent, affordable and no hidden fees
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April 2019 by Ron Troncoso
Good rental prices. They go out of their way to be helpful.
