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December 2023 by ADELINO CARRASQUILO
Ive been in and been visiting this post office for 15 years strong. Never have I experienced any issues with US MAIL, nor anything needed, when shipping packages to Friends and Family members. The postal team in here also are very helpful and benevolent to customers needs, a very pleasant place, that I love visiting. Thank you guys, keep up the friendly attitude and all the smiles added to your service. Thank you.
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December 2023 by maybe. randy
great service and helped a lot! really appreciate them helping change address
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June 2023 by Sheila L.
What happened to the mail must go through??? When I lived in Victorville my husband's retirement check every month at least 4 days early. Now that I live in covina and the check is mailed from covina I'm lucky if I get it a week late! This absolutely ridiculous! When I went in to complain about thet were rude and let me it wasn't thier problem! ...maybe they would like to pay my late charges??? You you can't do the job of getting my mail 4 miles down the road get somebody who can!! Worst mail delivery ever!!!
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May 2023 by Mya W
If I could give zero stars I would. ABSOLUTELY TERRIBLE. I sent out a birthday card on Friday hoping it would arrive by Tuesday. I needed to purchase a stamp there to have it shipped off. Come to find out on Monday the card had been sent back to me. I go to a different location and the guy tells me that they’ve put the wrong stamp on it. Now it will arrive after her birthday. I was livid. You would think that if you work at a post office you’d know that the type of stamp used is determined by the weight of the package/letter. Evidently he only put a 2oz stamp when I needed a different one (i’m assuming because it weighed more than 2 ounces). Absolutely ridiculous. Save yourself and go to another location.
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January 2023 by D4t 4.
I sent a certified letter from Covina to Covina, same city, on the 21st of this January. USPS tracking tells me the letter was sent to Santa Ana and is late! No wonder! Why send a letter to city an hour away for processing if the destination is literally less than 15 minutes away? Hell, City of Industry central hub is even closer than Santa Ana. Morons! Next time I'll use Fed Ex!
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December 2022 by Ryan R.
Brandi was nice and handled what I needed quickly and efficiently. Long line but to be expected at the post office.
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July 2022 by Ian Valdez Beltran
Helpful location that was extremely fast with their service and processing. Thank you.
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July 2022 by Francesca I.
Nice enough, but also a bit incompetent, and only marginally good customer service. Told me they couldn't deliver to an address that has existed at the same address for more than 50 years because they say they have no record of it. Lol! They offered to adjust delivery to another place of my choice, other than the actual place. They couldn't say where though. Business confirmed USPS is wrong. I won't visit again. Maybe ok to buy a couple stamps or rent a P.O. Box.
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June 2022 by May B.
The staff here are always super friendly with a big smile, I'm grateful for the service they provide!
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March 2022 by Adrian Rios
My Mom knows William there. He's very helpful with my mother who can only speaks Spanish.All staff there are very courteous and respectful! They work great as a team. I appreciate all of them for their professionalism. Thank you everyone there!
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January 2022 by tnt1 tnt1
I dropped off two packages. One of the packages made it to its destination the other still is showing in possession of this location with no updated information. I called they tell me it needs to be investigated. What are you guys doing here?.
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November 2021 by Angela L.
This USPS office has the nicest staff, I always come here even there are closer branches to where I live. Highly recommend!
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September 2021 by Celine H.
What a horrible experience I encountered at this office. It was my first time receiving my passport so I was super excited! As I walked in of course I was not greeted by any of the workers behind the counter. Instead I was glanced at and they continued on with their conversations that seemed so important while customers were in line waiting to be helped... Anyways I was super bummed that I had to receive help from the (have to block this part because Yelp HQ emailed me and said I can't describe the employee) lol guess they got soft over here . When he first walked over to help me he, his coworker asked him if he was going to help me and he took a super huge sigh *I guess I'll help her, I am doing passports today*.... as if I wasn't right there hearing their conversation... so fast foward he asks me for my application. Mind you this is my first time so I don't have a application, when I came a day prior to schedule appointment the lady who helped me informed me to arrive 15 minutes ahead of my appointment so that I can get my application and fill it out, which is why I showed up 15 minutes early... so why was he so bothered... as sooon as I told him no he took a huge breath... super dramatic once again I'm still confused why he is so bothered to do his job...... I ended up having such a bad experience I told him forget about it and walked out. I'm going to the post office in downtown Covina where they are pleasant and helpful. I also had a picture of this gentleman but they took that down to Private message me (: stay safe YALL
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June 2021 by Blanca D.
I had never been to this post office since it is not close to my home but I found it on Yelp since I was in that area. The staff is very polite and nice. It is a small office but it has everything you need. I will definitely be going back
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June 2021 by Teresa L.
I had to send back something that didn't fit. The lady there helped me and was super nice! The only complaint is that this post office has little parking.