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December 2023 by Wayne S.
The US Bank Yucaipa,California branch is a convenient full service bank with an outside walk up and an outside drive through ATM for added convenience! The staff at this branch is usually courteous and helpful and this location is located in the Yucaipa Vons shopping center on Yucaipa Boulevard for further shopping convenience!
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November 2023 by Marie Dabbs
Susan Bonilla & Eric, the manager, are both VERY helpful & friendly. Service is efficient. Gets my transactions handled very timely. I'm very happy at this branch .
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July 2023 by BRETT DAVID VARGAS
Great service!
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March 2023 by Joshua Dudley (Joshua S. Dudley)
My bank teller Jacqueline is absolutely the best and providing outstanding customer service. The start of a beautiful banking relationship. Thank you.
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March 2023 by Kim H.
I will never recommend U. S. Bank to anyone. I would give zero stars if I could. I went into Stater Bros. and walked up to the teller window. I asked the teller if I could trade 3 twenty dollar bills for a fifty and a ten. She told me that I needed to be a member of U. S. Bank to be able to do that. There was no line and she was just sitting there. What kind of customer service policy is that?!?! A bank will not help you unless you are a member?!?! Poor customer service! I ended up waiting in a line and the nice cashier at Stater Bros. made the exchange for me.
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November 2022 by Jacqueline Gonzalez
Worst bank closed my bank account for no reason it’s a business account a lot transactions acting like I’m laundering money when it’s a legit retail store feel discriminate , since I’m Hispanic they want to know everything not to mention I have a processing machine and I have batches to proof where is coming from ; documents where I buy my products. Worst bank ever tlaking to an attorney to sue them .
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August 2022 by Celeste Sears
Always fast professional service
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April 2022 by andrea gutierrez
Service is exceptional. My agent George is always available and ready to answer all questions.
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November 2021 by A B.
Thank you to Karla, who made opening a business checking account as painless as possible.
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October 2021 by Drew G.
Tried calling this bank for help, they were no use.Update: Someone at US Bank called my local sheriffs department and lied to them that I was suicidal. They had the cops at my parents house for a welfare check. This is unacceptable. Had an issue with the Diamond Bar branch manager a couple weeks ago. I have still not had an update on my previous complaints. My account is now closed and they are not helping me like they said they would. He failed to even listen to the issues I was bringing up and multiple times came back with incorrect info or things I was not talking about. This caused me to have a break down, and due to my ADHD I ended up calling the branch an absurd amount of times just to be screamed at and hung up.
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October 2021 by Jay Pulley
Went today Sept 30 and Anthony had the greatest customer service. I will use this branch going forward.
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July 2021 by Roxanne Rojas
2nd time they cant Cash my check! Just cause Im not a member probably is the reason! How can a bank not have $8,000 to cash! My Check says US bank & my Company has an account with them! Covina Valley Kia! Poor Service will never go back! Its always the same talk dark hispanic guy, I forget his name!
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June 2021 by Silent Sushix3
Tried calling this bank for help, they were no use.Update: Someone at US Bank called my local sheriffs department and lied to them that I was suicidal. They had the cops at my parents house for a welfare check. This is unacceptable. Had an issue with the Diamond Bar branch manager a couple weeks ago. I have still not had an update on my previous complaints. My account is now closed and they are not helping me like they said they would. He failed to even listen to the issues I was bringing up and multiple times came back with incorrect info or things I was not talking about. This caused me to have a break down, and due to my ADHD I ended up calling the branch an absurd amount of times just to be screamed at and hung up.
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January 2021 by Bea L.
I love this location! My experience with banking at U.S. Bank has been a positive for over 10 years. Unlike other banks, the people who work at this bank make each transaction personable. My first account was opened by Erik G. The relationship I established with Erik carried forward with other branches I visited over the years in the Southern CA area (from Catalina Island to the Valley to Pasadena and the OC). US Bank culture has shown to be a well knit community of kind & ethical individuals. They all seem to know each other. When my kids needed a bank account, naturally I opened their bank accounts with Erik. I've recommended numerous friends to open accounts at US Bank with Erik. Time has flown by and each time I am at a US Bank location the consistency in excellence has been incredible. Erik and other individuals have gone above and beyond in answering delicate questions regarding changes in banking over the years. My kids have also said they have had good experiences as well. This has been one of the best financial choices in my life.
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January 2021 by Joanna Y.
Going to the bank is usually a painful experience. Anthony Nino was very helpful and made the experience a painless, smooth transaction.