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February 2024 by Robert Sterner
IMO people might want to value the long term plusses of the company at least as much as the short term issues. I got a mattress from Flexus a year ago (a dual comfort, which it seems they no longer offer...I thought about buying one for a friend) and it's true that it took longer than I anticipated for it to arrive and they were less communicative than I'd have liked after I ordered, but once the mattress arrived..... fantastic. It's supremely high quality, comfortable, and will last for a couple decades. Do I wish the first six weeks had been better? Yup. Do I regret it a year after purchasing it? Hell no. It's the best mattress I've ever owned.
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February 2024 by Mario Madrigal
Customer service here is atrocious, and I only ever spoke to Henry.They claim 48 hour delivery in the US, I’m in the same state as them (CA) and it took just under a month to get my mattress. I had to make *at the very least* 10 calls to confirm and coordinate delivery and mattress removal. Henry was mad that he had to abide by CA law (AB187) that requires mattress sellers in CA to remove the old mattress if the customer asks.Do not spend your money here if you can avoid it.All of that said, the mattress is decent. And that’s the only reason it gets two stars.
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January 2024 by xxtikcufxx
Their mattresses are okay, but their customer service and follow-through leaves a lot to be desired.I honestly think they need to hire more staff who are better at staying on top of things.Henry Ortiz, the operations manager, is either spread too thin with too much on his plate, or he's just not good at remembering to do what he said he would - I'm not sure which.Regardless, don't shop here if you want a business that follows through on their word without you having to call or email to remind them repeatedly, for weeks/months on end.
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November 2023 by explosiveghast12
I ordered a mattress in September, I sent multiple emails asking about when I would receive the mattress. Never heard back. I called multiple times and finally cancelled the order since they couldn't ever give me a firm date on when I would receive it. I was told I would receive my payment back. After several more weeks I did a chargeback. Just received a letter from my credit card company stating the Flexus stated that they never received the mattress back, THE ONE THEY NEVER SENT!!!!! BEWARE!!!! I went with them because I couldn't justify spending $500 more from a different company. I guess the joke is on me.
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October 2023 by Gus V
I recently ordered a custom-sized 3-inch talalay topper from Flexus Comfort Mattress Company, and I am very happy with the craftsmanship. The topper cover is well-made and fits my mattress perfectly. It took about a month to receive, but it was worth the wait, especially since many other places I called could not accommodate custom sizing.
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September 2023 by Martina Smith
I purchased a mattress foundation from Flexus Comfort online. I was initially very excited because the price was reasonable and it said it would ship within 48 hours of purchase.72 hours later, and I hadn’t gotten a tracking number yet. I gave them a call and Henry said it wouldn’t ship out until the following Monday or Tuesday, a week after I ordered. Normally this wouldn’t be such a big deal, but he said the reason was that he was dropshipping it to me and that he didn’t actually have any control over when it would ship.I followed up the next week, still not having gotten a tracking number, I followed up again. Henry promised it would be shipped the next day. The next he sent me a tracking number, but the FedEx website said that while a shipping label had been purchased, they hadn’t actually received a package.Eventually, but far later than promised, I got the package.
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July 2023 by M B.
I wanted to surprise the wife with an elite level mattress for our bedroom. Henry and his staff delivered that and so much more. Quality and it has held its amazing comfort level for over a year so far. I highly recommend Flexus Comfort Mattress.
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June 2023 by Fernando Montano
It was time! We started with a 20+ year old mattress which was well over its best days. I wanted the best I could get and researched a bit online looking for the latest and greatest in bed technology. Well all the research led me to wanting a latex mattress as I have extremely severe allergies to dander and dust bunnies. I have likely been suffering for many years and didn't realize my bed was likely the culprit.Googled latex mattress and came up with so many options but among them I found a local company called Flexus Comfort Mattress Co.After visiting the website, I called and spoke to Henry, he was a straight shooter, not a pushy salesman, very informative he made the process easy for my wife and I.We did try various beds at big box and big name stores for a few weeks and still we ended up with an amazing Latex mattress from Flexus, Henry customized the mattress so that her side is soft and my side firm. Also, I am 6"2" and wanted the extra height of an Eastern King which was an issue for some of the big box stores, I was actually told no one buys Eastern kings and what I really needed was a Cal King only to learn they can get one but it could take 2-3 months due to "supply chain" issues. Well it wasn't an issue for Flexus to get my Eastern King.At this point it's been almost a year which we have had this mattress and it still feels as comfortable as the day it was delivered. This mattress changed our sleep quality and felt it was important enough to tell a friend and share our experience on yelp. Among all the different bed companies and types of beds we feel lucky to have found and worked with Flexus.
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June 2023 by fernando m.
It was time! We started with a 20+ year old mattress which was well over its best days. I wanted the best I could get and researched a bit online looking for the latest and greatest in bed technology. Well all the research led me to wanting a latex mattress as I have extremely severe allergies to dander and dust bunnies. I have likely been suffering for many years and didn't realize my bed was likely the culprit. Googled latex mattress and came up with so many options but among them I found a local company called Flexus Comfort Mattress Co. After visiting the website, I called and spoke to Henry, he was a straight shooter, not a pushy salesman, very informative he made the process easy for my wife and I. We did try various beds at big box and big name stores for a few weeks and still we ended up with an amazing Latex mattress from Flexus, Henry customized the mattress so that her side is soft and my side firm. Also, I am 6"2" and wanted the extra height of an Eastern King which was an issue for some of the big box stores, I was actually told no one buys Eastern kings and what I really needed was a Cal King only to learn they can get one but it could take 2-3 months due to "supply chain" issues. Well it wasn't an issue for Flexus to get my Eastern King. At this point it's been almost a year which we have had this mattress and it still feels as comfortable as the day it was delivered. This mattress changed our sleep quality and felt it was important enough to tell a friend and share our experience on yelp. Among all the different bed companies and types of beds we feel lucky to have found and worked with Flexus.
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May 2023 by Lisa Nageer
Never had a better nights sleep. We used to love staying at hotels with a good mattress. Now we can’t wait to get home to sleep in our own bed because the mattress is perfect for both of us!Our shopping experience was great! We each described how we liked it and Henry worked with our choices individually to find the perfect fit. Highly recommend! In fact, my father and our neighbor also love theirs!
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May 2023 by Frank Fernandez
I was really having issues with back pain when sleeping and overall could not get comfortable. I had a CalKing mattress from a name brand that just never lived up to expectations. We found Henry and Flexus through a friend and purchased our new latex mattress and it has literally been one of the best purchases we have made. It is really amazing the difference a quality mattress makes with regard to the sleep you get. My wife and I now get a well rested sleep each and every night. I highly recommend Flexus to anyone having comfort or back issues this was a game changer. Thanks Henry and team
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April 2023 by Lisa N.
Never had a better nights sleep. We used to love staying at hotels with a good mattress. Now we can't wait to get home to sleep in our own bed because the mattress is perfect for both of us! Our shopping experience was great! We each described how we liked it and Henry worked with our choices individually to find the perfect fit. Highly recommend! In fact, my father and our neighbor also love theirs!
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April 2023 by B L.
I loved my first mattress from Flexus but it was time to get a new one. I was surprised to see all the new choices I had available. I ended up buying a California king split mattress. Basically a his & hers . Now my husband can have his firm mattress & I can have my soft, comfy one and still sleep in the same bed. Thank you Henry for suggesting it!
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April 2023 by Jake Hewitt
Pretty disappointed with Flexus Comfort.I bought a King Size Natural Latex Mattress from them in 2020. My experience in store was great, however after purchase customer service was non-existent. I originally ordered a split top layer, and was very clear about wanting the split top, but received a single top layer. I tried calling and emailing customer service about the issue but both went unanswered. I was annoyed, but didn't care enough to keep wasting time trying to get the top layer cut or replaced.A few months later I decided to rearrange the layers a bit from Soft/Medium/Firm to Soft/Firm/Medium. When I took the cover off I noticed the zip-off portion had completely split inside at the seams and the cotton was spilling out, not surprising considering the cover has always seemed ill-fitting. When I emailed customer service about it I once again heard nothing.Fast forward 2.5 years. I just moved into a new home and during the move I disassembled the mattress into individual layers since that seems to be the best way to move this behemoth of a mattress. I noticed several issues. One of the layers seemed to be almost disintegrating on top and some layers had black mold all throughout the through-holes. Now ever since I've owned this bed it's been on a slatted bed frame with plenty of ventilation (2.5" slats, 10" clearance between floor and slats) and it's not a particularly humid environment, Downtown LA with a nest thermostat that usually keeps the house around 30-40% humidity. I am a hot sleeper but I've never had a mold problem with any other mattress in my entire life. My previous mattress was a cheap $400 memory foam and had no issues. Quality latex is supposed to be one of the more mold resistant mattress materials. I haven't bothered reaching out the customer service again because I'm quite sure they won't respond.A $2,000 mattress shouldn't have this many problemsSave your money, go somewhere else
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April 2023 by Luis C.
For years I woke up every morning with discomfort and pain in my lower back due to the less than comfortable mattress we had purchased. It was not until we purchased an amazing mattress from Flexus comfort that my wife and I experienced the true meaning of a good nights sleep! My lower back pain has literally disappeared! In addition, the customer service at Flexus Comfort was outstanding. Henry, the owner, went out of his way to make sure our purchase was an investment we would be 100% satisfied with. I have since recommended Flexus comfort to numerous friends and relatives. They all are satisfied. Thank you Flexus Comfort!!!
