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September 2024 by eestrada1993
I had a great experience At Kia of Covina. I took in my car to get serviced and also discussed a possible buyout of my lease. Everyone involved was extra respectful, friendly, and patient with me. Michael at the service desk was excellent top quality service. Martin and Kevin were very friendly and worked hard to get me the best deal to buy out my lease! I will definitely continue to do the rest of my services for my car there!
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September 2024 by gilbert demerdjian
Great dealership , large inventory to choose, great staff and very smooth transaction, very pleased with my experience, highly recommended.
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September 2024 by Hannah Northrup
Recently bought a car from Covina Kia. The salesman Daniel, was absolutely terrific and I would give him 5 stars. However finance was not honest. I told her I did not want any add-ons and she snuck in almost a $1000 one in, a dent protection service if the car ever gets a dent. She did not show me the out the door price or walk me through any of the documentation. When I realized what happened a couple days later I called and she said that there was no way to cancel it.
Follow up: I was able to contact the general manager and they were able to remove the add on. I talked with finance and she said she honestly didn't know that had been added and was not trying to be dishonest. I updated my review to 4 stars as I appreciate the general manager's responsiveness. But this still should not have happened in the first place or should have at least been fixed without me having to go all the way to the general manager directly.
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September 2024 by Paulo Telles
Amazing group, total team work.
I was in and out in a couple hours.
Thank you Ashten and Carlos for the amazing experience.
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September 2024 by Cathy Spyier
Carlos Moran was our Sales Representative at Kia Covina he was outstanding when is came to knowledge of the cars, the inventory they had, listening to our needs and wants and getting us a great deal. He was caring, attentive without being pushy and from beginning to the final sale was supportive and encouraging. I would highly recommend Kia Covina and always ask for Carlos Moran.
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September 2024 by Charlie Ma
Service department needs work. Held onto my vehicle for 2 weeks and they didn't even look at it. Was quoted 5 to 7 business days to diagnose my car. I called in and they said it might be another week until they see my car.
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September 2024 by Diane Rodriguez
My sales guy Francisco was very informative n helped me with what I was looking for and price I was looking for
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September 2024 by Harold Suay
Thank you to our salesman Paul and Internet sales Manager Mark. Smooth buying process. Top money for trade in. Sierra in finance was wonderful. No hard pushy sales tactics. No funny games played. Just a very transparent efficient sales process. Everyone bent over backwards to make sure I was happy before and after the sale. One the best car buying experiences I’ve ever had. Vehicle:2024 Kia EV9. Wind trim level in White Pearl.
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August 2024 by Benji Ramirez
Amazing service all around great people to work with, special thanks to, Guillermo Teutli, well rounded and amazing
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August 2024 by Perla Jimenez
Good service, Martin Perez, excellent salesman, he is very kind and helped me find the car I was looking for, and thanks to Gillermo, who is very fast and gave us all kinds of information, we were able to complete the sale quickly and without problems.
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August 2024 by Rebecca Darrow
I had to wait 4and half hours for a left brake light.
Also there waiting was noisy and small, it is chairs set up around a tTV on the wall.
They have music playing, the TV on mute and the words coming crossed the screen. People walking back and forth.
Not a very comfortable waiting area.
Also they have filled there handicapped parking space with news with stickers because they no other space for them.
KIA COVINA obviously dosen't know the ADA and dosen't care about making parking easier for customers.
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August 2024 by Adam Wickramasinghe
My car shut off without warning while driving, and Mike the service manager didn’t think it was a serious he says it happens often. This is a complete joke from Covina Valley Kia, and already one week later than the date he promised they would look at my car. Wouldn’t even offer me a rental; said he would charge me forty dollars a day once I mentioned the rental. Go to Honda, they probably will care more, and show compassion in their work.
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August 2024 by A A
Friendly dealership!
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August 2024 by Travis Hudson
Best Kia in So Cal hands down.
When you want to be treated like family when you car shop, and expect the best service from head to toe, choose this location!
I can speak from living out of state and in state as a 2021 Kia owner.
As my current lease is up, I went to four other dealerships to see who provides the best service and price. This location operates as one team and continues to provide me with fair trade in value, best vehicle pricing, and the option to have the best service department in the inland empire.
This is the only location I would choose if you want to get into a Kia as your next reliable transportation with Americas current best warranty.
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August 2024 by Alondra Dominguez
Giving a 1 star is too kind, wish I could put zero. Worst customer service I have ever experienced. Were given the runaround not once but twice! This location ran credit 4 times and brought down credit! Be careful going to this location!
