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June 2024 by emul
this might seem a simple review, but I do truly thanking Carlos, the store manager for literally helping me out installing car's battery. I was frustrated due to how in the other Autozone store (in badillo st) the worker there didn't seem willing to help me doing this simple task. I don't know anything about car, so I really appreciate Carlos quick reaction to just help me without wasting my time. So if you are like me (just want to do simple task like installing car's battery but do not know enough how to do it) , go here, ask for Carlos, and he will help you. Do not go to the other Autozone store (in Badillo street).
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May 2024 by Halfmoon Hill
Great.
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May 2024 by Rrr Rod
Great deals, selection and service.
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May 2024 by Nightmarez Inc.
Easy to find parts
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May 2024 by Miguel Salgado
They treated me like a thief and the worst of all is that the manager did not want to check the cameras with an attitude that he is the owner
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April 2024 by Dani2256
Very bad customer service at this particular location. The manager was very rude and quickly refused to help me return a part that I purchased online, even though the app clearly says the return can be made at ANY AutoZone location. He gave me a lot of lame excuses as to why he wouldn't give me a refund for a part that failed days after installing it. I called AutoZone's customer service and they made things right by helping me return my item, so because of this I'll continue to shop at AutoZone, but never at this store location.
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March 2024 by NextGen I.T.resource
Out of all the auto zones in my area this has been the most helpful and successful with fixing my issues,,,
Alan and Santos have been great with diagnosing my problems
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February 2024 by Jasson Hernandez
I recently walked in to try and purchase some windshield wipers during this current storm we’re having in california and receive help getting them installed on my Nissan Sentra. SR. When I initially asked for help there was two workers in there one by the name of Santos and another kid that I have had confrontations with before regarding situations at the AutoZone. I have no problem with the people that work there. The issue is when it’s raining outside and I need windshield wipers, and you’re not offering your help. It’s number one, unprofessional number two, disrespectful and three, very extremely dangerous. I recently walked into try and purchase some windshield wipers and as as soon as I walked in, they were already asking me to make model and year of my car, when I was still walking into the door. As soon as I got to the front cashier desk, I asked them for assistance on the windshield wipers, and they asked me for the make model year of the car again so I gave it to them. Then they gave me the measurements of the windshield wipers and expected me to go and find them myself, so they pointed me in the right direction which was perfectly fine. The Other worker got up and went to go grab some for his own vehicle and said that he had to work on his car himself so I’m just standing there looking for the best windshield wipers for my car because there’s many options so I am a unknowledgeable but doing what I can, I grab a pair of windshield wipers, and when I go up to the front cashier the guy claims that they cannot be installed on my vehicle because my vehicle would have to remove the front hood and that’s the only way they can be installed. As soon as this guy claims this situation, I ask him for his name and they both kind of sat there. Not really expecting me to have a problem with it. I didn’t ask for the other guys name which I probably should have but I know where this AutoZone is and like I said I go there a lot so I know he works there. so I will be back and I am making complaints, and there’s better ways to handle situations that definitely wasn’t one of them. I end up, leaving the store with windshield wipers that really weren’t up to par on my vehicle barely visible. I pulled into another AutoZone in a different city and gladly I’m so thankful they were able to help me and install me some new ones.
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January 2024 by Daniel E.
Only go to this location strictly to purchase a specific item. Do not ask them for any advice on cars or product, unless you need help finding the product. They will make you feel dumb. I asked what seemed like the store manager, but I really do not know, "hey my battery terminals are all corroded with battery acid why is that? what causes thi issue?" The worker responded something like, "the battery is overcharging which is causing the chemicals in the battery to heat up and stick to the terminals, the voltage regulator is bad." Im aware the alternator is to charge the battery while the car is on so that the car doesnt drain the battery and die. So I think about this and I respond with something like, "so I need to change my alternator?" The worker's response was simply, "Voltage regulator". after I left, I googled "why is my car battery overcharging" which gave me some answers. I also googled "How to fix a voltage regulator on a 2010 mazda3" which gave me the information that the voltage regulator is a PART on the alternator. In order to replace this part id have to open up the alternator itself. The worker was right, but so was I. He could have responded better with, "yes, the voltage regulator is on the alternator." We poor people do our services ourselves due to total cost for part and labor being unaffordable. We are going to such establishment for information because we poor and cant afford a mechanic let alone a new car if the current car goes out. So it is important to give out clear information rather than what I experienced with this guy. I do not know where all the parts are located on the vehicle, or even all the parts name. Autozone workers need to do better with being more patient with people who arent knowledgable with cars, but have no other choice than to do their own maintenance/repairs. Oreilly's has a better customer service that will answer these questions appropriately with dignity, rather than responding to their customer in a manner that makes them feel dumb. Thats the major difference between the two. READ OTHER COMMENTS ABOUT THIS LOCATION AS THESE COMMENTS PAINT THIS AUTOZONE TO BE SKETCH AS FUH. (JOHN M. 6-9-2023, RICH B. 1-13-2023, ANA S. 7-24-2023)
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January 2024 by Christopher Barrentine
Carlos and his team were very welcoming/inviting upon walking in. They listened to me explain my needs and were very good at providing a solution in a quick manner. All employees were more than willing to try and help as well. Highly recommend this location over others near by.
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December 2023 by Christopher Manning
The guys at this location were great! My car battery died while visiting friends and I needed jumper cables, it was 950pm and I was 10 minutes away. I borrowed friends car and drove to AutoZone right away. I called ahead to let them know I was on my way and they stayed open a few minutes after 19pm (closing time) to accommodate my emergency. Thank you AutoZone on Citrus, you guys were lifesavers (I had two teenage boys I needed to get home!)!
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November 2023 by Ramy Kamel
Richard the store Director. Knows how to handle business of his store and the Glendora store since they keep sending us to Richard. He goes out of his way for excellent customer service. Thank you so much sir.
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November 2023 by Sandy A.
Friendly employees and clean environment. They help with all your needs.
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November 2023 by Mercedes Lopez
Was great in customer service
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October 2023 by vishal
Excellent service
