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November 2023 by emily ito
I had to return items and they were helpful. If you are in the system it makes the transactions easier.
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September 2023 by fredi gutierrez
I love the service, employees very helpful and knowledgeable whenever I need parts for my car this is the place to go!
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September 2023 by Raul Salgado
Great relationship with comercial Depsrtment
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July 2023 by Rochelle Eskue
Thank you, David, for the jump. Everyone who works here is not only knowledgeable, they are very helpful, and friendly too. Thank you, again, Good People. I appreciate your professional service.
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June 2023 by Vina Vo
Driving back home to Las Vegas and I didn’t want to be stranded in the Mojave Desert. Thank you Adam Velo for checking my car battery, alternator, and starter ?
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June 2023 by Marcus J Carter
I wouldn't be able to survive without AutoZone. Even special order parts get there quickly.
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June 2023 by Marco P.
I needed windshield wipers, a new cover wheel, oil & filter for my 2009 Honda Accord. I didn't know where to start. Ramon helped me out, explained, and walked me through the whole process. It was a very good experience for a person like me who is NOT savvy when it comes to auto parts. Thank you, Ramon, from the Covina store for all your help, expertise, and customer service. Look forward to coming back to the store for something else, and I hope you're still there.
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May 2023 by Albert Sandino
They are great, always willing to help the customer with anything.
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April 2023 by Juan Carlos M.
I've always had good experiences getting help to find the parts I need but never felt compelled to write a review. However, it's not till things go wrong that we get to appreciate great customer service! I did return at Auto Zone, Covina and my bank (credit union) had a glitch on their system which resulted in not generating the credit to my account. I initially didn't know who was responsible for this delay, as my bank was blaming Auto Zone. When I returned to the store and needed help with this situation, the staff was very cooperative and did the best they could to answer my questions. They however, were limited as what they can do at the retail store but provided me the number for the district manager, Abraham Rivera. It took a couple weeks to get this resolved but it wasn't Auto Zone's fault. On the contrary, Mr. Rivera responded promptly, was 100% transparent as to what the situation was, and went above and beyond to cooperate with my requests the entire time. Auto Zone customer service deserves 5 stars, they are the Nordstrom of the auto parts industry, and they've earned my business for life!
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January 2023 by Lenny S.
Store employer Alan is my go to guy and whenever he's not there I go to Jaime 10/10 service been promising him I would leave him a review
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October 2022 by May Figueroa
Being at this store for the 4th time I can definitely say satisfaction guaranteed the crew members are absolutely amazing they find every possible solution to the problem you are experiencing with your automobile. From getting my new alternator, my windshield wipers, to my battery being replaced with honored warranty, the awesome work of the crew member Alan assisting me with the replacement of my canister purge valve my check engine light is no where in sight. Their customer service is above and beyond like no other, they make the perfect team. I am truly a satisfied customer
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October 2022 by mandee nunez
I stopped by Auto Zone for a cracked windshield and "check oil light". Alan was super helpful and assisted me with getting the correct oil and getting it into my car. His knowledge was helpful in finding the best solution for my windshield issue. I will be back when I need some car care. Excellent Customer Service.
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October 2022 by Michie Rowland
Alan was very helpful. I appreciate the man for guidance and helping me fix my part.
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October 2022 by Paul Grether
Good service with helpful staff! Nice and clean location!
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July 2022 by Astrid
The employees are always really helpful and will make sure the product fits the car before purchasing
