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August 2024 by George Korolog
Have had bad experiences at the Cotati site. A Weber gas grill was delivered and the starter did not work. They took it back and rescheduled another delivery if a new unit. After rescheduling the delivery twice, the finally delivered another grill with the exact same problem. The starter did not work. We asked for a refund and bought another grill from Wedgmans. We also had issues with a dishwasher that we bought from Lowe’s and it took two months to get the thing fixed, and it broke again. Customer service is just a bunch of untrained people plugging information into a computer and forgetting about you. Such a shame to see what we thought was a good company treat customers so poorly.
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August 2024 by Nina
Ive been going here since I was a little kid and the things are always on the shelves and everyone is nice and helpful
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July 2024 by Juan Garcia
They have everything for your construction project of good quality
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July 2024 by Robert Sweeney
Couldn't find most of the items we went for.
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July 2024 by Harlee Matthaeus
I enjoy shopping here over HD, it's a bit further away, but not as busy, and the staff seem to be easier to find, and super helpful. I have a handicap, and the folks here really get the whole customer service thing.
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July 2024 by Edgar Prado
They have a good stock.
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July 2024 by Paul Carey
This is a difficult review not to give Lowe's five stars. Lowe's is generally my go to place for tools, high-volume items, and any other time I need to get in and get out quick and I don't really need help.
I tend to get annoyed at Lowe's, because they often have great sales, but everything is locked up, and there is never anybody close by to help you. You are lucky to get someone, you have a 50-50 chance of getting the wrong item, going up to pay, and then discovering you have the wrong item, as the line behind you grows larger and larger.
Listen, I understand shoplifting is a thing. I understand tools are expensive, and it's generally in the best interests of the store to lock things up. If everybody just locked everything up, there wouldn't be any thievery in the world.
That being said, I think it would be in the stores best interest to have employees close to the locked up items. It tends to be offputting to wait 10-15 minutes for an associate to even notice you, let alone to help you. All that does is push me to go over to Amazon.
This isn't a single Lowe's out by any means. Home Depot is just as bad. But it's difficult to continue shopping at a store when it's exceedingly difficult to buy the items that you want or that are advertised.
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July 2024 by Laura Martinez
Had a pick up that took 10 minutes for someone to show up at pick up counter. Once they found someone, it went quickly. Thank You to the employee who decided to help out - even though "it wasn't his area"! He was very polite and apologized for the delay. Others were waiting that came after me and he helped them too. Good Customer Service.
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July 2024 by Esmeralda Vargas
Terrible experience with customer service and wouldn’t let us return an outdoor fence.
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July 2024 by Will Fuentes
No one available for help, and the ones that are waiting around don’t know where stuff is. They send you to wrong areas!!!!. I’ll stick with Home Depot!!!!
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June 2024 by Jesse “Djinxxx” Valentine
I ordered a couple items for in-store pick up. When I went inside I was helped right away. Very easy pick up. The employee told me that the trees that were pulled for my order were not the nicest and allowed me to swap them for better ones from the floor. Plus the parking lot was clean and it felt much safer than the Home Depot nearby.
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June 2024 by Robert Cuppoletti
Great as usual
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June 2024 by Michael Maffei
Unaware that there was a huge sale going on. The yellow tags identified the products that were discounted. Not just 20%… I’m talking about 80% and 90% off on some items.
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May 2024 by Cappi Osmundson
Always a great experience. Friendly and knowledgeable staff. Clean and easy to find items
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May 2024 by wes Stedman
I called the store 15 times and could not get anyone to answer The phone.
