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December 2023 by Lizette S.
The line!!! Is out the door and only one register is open!! Moreover, the store is a mess! Doesn't matter what day or time, this store is always chaos!
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December 2023 by Lyndsey K.
Store manager closed earlier and denied me entry when I asked to come in. She called security when I showed her that the online store hours confirms they should still be open. Horrible customer service.
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December 2023 by Natasha M.
5 stars for all the other employees working here doing a great job trying to help! However! Who is the MOD? Wednesday night shift? The rudest person in the store actually. I understand it's closing time but she should learn how to speak to customers. Even the employee had to apologize for her manor of speaking to me when I left. Train your managers with common sense on good customer service especially those who are actually buying and supporting this business!
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October 2023 by Erica E.
They have a great selection of the trendier items here. However the customer service here is horrible. This store is constantly under distress with clothes strewn all over the floor and dressing room racks are filled to the brim with clothes overflowing. Waiting in lines to purchase or return becomes a daunting task because the lines are so long. Try waiting 30minutes to an hour and it's not even a holiday. Having the self kiosk to check out barely helps the volume of customers this store has on a daily. This location desperately needs people who know how to work the cash registers and can help with go backs because it's ridiculous.
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September 2023 by Virginia C
Great trendy clothes. Clean, some empty dressingrooms with long lines. Did not like that I was required to pay a Dime for a clothing bag to carry my clothes around the mall. They know how to take the CL out of class. And in So Coast Plaza Really⁉️
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September 2023 by Fabio C.
TERRIBLE EXPERIENCE!I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info:"We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates".I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email:"Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance."I contacted ZARA to find a solution for this and they just replace the order, but some items were not available and they just return the money.By the way, ZARA use the same UNRELIABLE company ONTRACK to send the replacement Items. At least I was expecting some faster shipping to compensate this headache!I even call customer service and Emma told me just SORRY for the inconvenience but we can't do anything else!!!!!Is that acceptable??
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September 2023 by Amelia T.
Bad customer service. I have no idea, why all employees look tired even in the morning the door just opened. Maybe owner need to pay themmore lol
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September 2023 by Vladyslava Dolzhykova
The worst experience I ever had with any of my purchases. They just send me a package with my clothes without box . They wrapped clothes in a PLASTIC WRAP. All plastic came damaged of course. All clothes are dirty and in awful condition. I send all pictures to the customer service and they just don’t care . They said me that I will need to buy the box and send them the closing. So I will need to spend my time , my money … and they just apologized for inconvenience. That’s ridiculous. Worst customer service everAnd more than that , I was buying Zara’s kids clothing for 6 years now , and probably they changed a place where they do their clothing . Very poor quality
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September 2023 by Matt Surh
I dont know why they even cashiers since the cashiers can barely do anything by themselves. They always need the manager to correct even the smallest thing, but the issue is the managers are apparently never in the store. Recently waited for over 20 mins for the manager to come enter their pin #, and when the manager finally arrived, she didn't even bother apologizing for making everyone stand there and wait. The cashier didnt even offer an explanation as to why there was a hold up to the rest of the line. They need to have a manager physically in the store since its kind of their job to be in the store
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August 2023 by El A
My first time shopping here. I came in specifically for a Disney backpack. Found what I was looking for. Passed so many employees and not one of them greeted us or asked if we needed help. I checked out in the kids section where I ended up buying some shirts and the backpack. I had to greet the cashier and asked how she was doing. Not even a “I’m doing well, thanks. AND YOU?” So freaking rude. When I paid, I again was the one who said thank you and have a good day. She didn’t even say thanks or anything. I don’t understand why people work in customer service and have none. There’s not even a name for the cashier on the receipt but she was a skinny long haired blond girl. Such a shame. I wouldn’t shop at this location again.
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August 2023 by Chelsea Barnes
I came shopping one day and left my watch behind accidentally. I couldn’t reach anyone over the phone so I returned to the store and asked a cashier about it. She said she would ask a manager, but never moved and just continued checking customers out while I stood there. After she rang up 3-4 more customers, I went to an employee on the floor and she called the manager to assist. When he arrived they both left me where I was standing and spoke privately. Then he left without coming to me, and she later said he went to check if it had been turned in. When he came back, they spoke privately again and she asked me to leave my contact information with a description because they did not find it. I gave the info but I was tracking the watch and knew it was there. I asked to check in the fitting rooms myself, and then they told me they found it. The associate told me that it was turned in to another manager and the first manager was unaware (not uncommon). I was never suspicious of any malice from them, but I hated the way they made me feel. There was no care, they ignored me for the most part, and barely tried until I insisted. They were not communicating with me and if it had been something of theirs that they valued, I’m sure they’d want it handled differently. I should not have been left standing there alone TWICE with no communication. Good customer service and kindness goes a very long way. I gave the second star for the employee who graciously assisted me the day prior at the self checkout. I never got his name but he had dark wavy/curly-ish hair and a beard, he had great customer service and I appreciated his assistance.
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August 2023 by saurabh shegokar
It is a stylish and trendy clothing store with a wide selection of fashionable pieces. The store is well-organized, and the staff is friendly. However, it can get crowded during peak times. Overall, it’s a great place to find fashionable outfits at affordable prices.
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July 2023 by Kavishka Bartlett
As everyone has been saying, the store is a complete mess. There are giant piles of clothing just laying around everywhere and it’s incredibly difficult to find anything. I came in to just do a simple exchange thinking I’d be in and out in about five minutes. Boy was I wrong. Took an hour just waiting in line because there was only one person at register. Even so, the employees move extremely slowly. And all that just for them to say they are not allowed to price match. Ridiculous. However, it’s not their fault. This is 100% management. Hire more workers, teach employees to prioritize speed, fix the store’s appearance, and, crazy idea, have some customer service?? It’s not just appalling, but don’t they understand marketing?? No one what’s to buy stuff when everything is a mess. Hopefully everyone floods them with one star reviews and they fix this. I know I’m never buying anything from Zara again, online or in store.
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July 2023 by Fatima Malki
Worse place to shop. We are waiting on the line for 2 hours to exchange and item. While there is few worker circulating around. Don’t go there they have no respect for people time. I will never buy anything from Zara. Worse experience ever.
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July 2023 by Austin Pruett
This store is a literal train-wreck. I was visiting from out of state, I’ve never seen a Zara that looked this bad. Every fixture was a mound of product, and mounds on the floor with trash and debris. It was so overwhelming and unshoppable. Yikes.
