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October 2023 by J
Amazing customer service here. Audrey and Jaquin were fantastic. My wife and I have been looking for new couches for our living room. After months of looking going back and forth we decided on the Ivory Frankie couches. It was a no brainer after receiving such great care and service. Never felt pressured and the team here at ZGallerie made it such a wonderful experience. We have been long time shoppers and it’s because of the people, quality and full experience is what keeps us coming back. Amazing job Audrey Jaquin and Nathan. You guys rock! J & J
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September 2023 by Steve O.
Staff:Unfortunately, no one greeted us and we had to ask for help. The young lady was nice and referred us to the manager Julie as she knew more about the dining table. Julie was very nice and we were pleased with her help all around. Quality/Quantity:Really nice store that is nicely laid out with plenty of inventory. All of the furniture is higher end here so good quality. Value:We were pleased to find the table we wanted was on sale with an extra discount of $100. Overall:We really liked this store and would return again in the future. Pro tip:Opt for the white glove delivery which is only $199 and they deliver and set up for you.
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September 2023 by Gloria K.
I have been shopping at Z Gallerie for years. My home is full of their merchandise from Chandeliers to lamps couch and bedding. I am very disappointed with the lack of customer service I received after a mix up with some Euro Inserts I purchased. I won't be shopping there any longer. I spent over $400. On my bedding accessories and they could not replace the pillows for me eve. Though they were brand new with receipt. Sad to know they don't value me as a customer
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September 2023 by Sh Fal
Needed a quick gift and had a hard time picking it but Joaquin gladly and very professionally helped me find and get what I needed, couldn't be happier with the service I received from him.
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September 2023 by Aisha Black
Joaquin was very professional and went over and beyond with helping me and my husband with our purchases!Excellent customer service!
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August 2023 by kellie hurlic
Special shout-out to Nathan, Tricia and Julie at #52@ South Coast PlazaWhat an amazing job!! From start to finish. We had an extremely large order and you guys nailed it. TEAM WORK MAKES THE DREAM WORK!!!
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August 2023 by Jodi L.
OMG the worst customer service ever! do not care about their clients! DONT order from them ! as an interior designer spending thousands with them for over ten years - they want to argue about a $45 worth of items that came damaged ! unbelievable~
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August 2023 by Britney M.
Eeeeeeeeekkkkk! ZGallerie! One of my favorite stores. They have the cutest, most chic furniture!!!!I am in love with this store. (Insert heart emoji)The dining room sets, bedroom sets and living room furniture are all gorgeous. If I won lotto, I would decorate my house with all of their furniture and decor! Not even kidding about that. The pillows and throws are all soft and luxurious! Love them. The paintings are magnificent. It just so adorable. Is it possible to be smitten with a store? Asking for a friend lolol
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August 2023 by Ashley Parvizi
Its always a pleasure working with Audrey. I feel like I have my own personal designer when I visit her store. She always goes above and beyond to assist help me by bring my vision to life. She ROCKS :)
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July 2023 by Arash Yaraghchian
Audrey did a fantastic job and we purchased a painting and plant. Great experience and very professional. Thank you.
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July 2023 by Barbara Rowe
Worked with Joaquin on redecorating my apartment. He was such an amazing help and I had an interior decorator with me! The assistance with coordinating the pieces, his knowledge of products and delivery was top notch and so well done. Extremely delighted with my experience. Thank you. : )
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July 2023 by Joanna P.
This review is for the company overall and not specifically for this location. This is a horrendous company with atrocious policies. They do not care for the customer at all. They will continue to tell the customer the order is being delayed over and over with no transparency. I have been provided misleading information time and time again. I never received my sofa. I ordered it on April 9, 2023 and it is still not here. If you are reading this and considering purchasing from here, RUN! You have to pay in full and the transaction is automatically credited. Do not purchase from here as they have inaccurate delivery dates. You've been warned, find furniture elsewhere. I am writing this as I sit on my yoga mat because I currently do not have a couch. I was expecting to receive a sofa from this company, but it has not arrived. I may not ever get it.
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June 2023 by Matteo Tabib
This is the worst place to buy forniture online.No confirmation email.No information regarding the shipment.Tracking shipment page doesn’t show any tracking info.No shipment, no info, but money were taken the same day of purchase.You have been warned. Good luck
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May 2023 by Aline G.
Imagine buying a couch, financing it, paying it all off, and still not receiving it FIVE MONTHS later! It's 2023. What's the excuse? The purchase receipt said 8 weeks for delivery. This is absurd.
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May 2023 by Pardis F
Such an amazing Floral Design Class with Audrey and Julie today! I learned so much about the flowers and design. Thank you ladies for your time!
