November 2021 by Michael Z.
New Pharmacy Management is horrible. Although this Walgreens is generally fine to shop at, avoid the pharmacy. Long lines and people working at the pharmacy seem to be untrained and incompetent. Customer after customer couldn't get answers for simple questions and everyone of the 10 people in line were frustrated with the process (or lack thereof). When discussing an issue with the manager, it became evident where the lack of training and basic communication skills came from. He simply lacked basic communication skills and showed a lack of concern for any of the customers in line. Very sad because this used to by my neighborhood pharmacy but now I'll only go for the bottled water and toilet paper. Go to CVS or the Walgreens on Brookhurst.
November 2021 by Ashlynn P.
This Walgreens has the rudest employees. Went there and spent over $400 and the lady that was helping us was so rude . My mom offered to bag and the lady looked at her like she was stupid, throughout the entire transaction she was huffing and puffing. When we finished, whoever was behind us, the cashier said "oh my gosh I'm so sorry about that" very rudely. I don't remember her name but she was an older Asian cashier lady .
October 2021 by Jackson H.
Hands down the most disrespectful and least helpful pharmacist I've ever been to. The best way I can summarize my experience is that they project the stress of whatever is going on internally onto innocent customers. I tried to pick up my monthly medication (for the second time at this location) and basically got told to screw off because my doctor didn't live close enough to here, even though he is only about an hour away from the area I just moved from. I told them this is the first time I've been informed of this rule, and the doctors who accept my insurance are typically hard to get an appointment with without advanced planning. They also said because I was picking it up literally 4 days early that I needed to show them a travel itinerary, which has never been asked of me before in the multiple instances in which I've had to do this. I've had the same medication for I don't even know how many years, and now I will be deprived of it when I crucially need it. The worst part is that the pharmacist wouldn't even look me in the eye when he was saying this because he knew he was being rude and genuinely did not care. Absolute, blatant disrespect out of nowhere. They're a wealthy corporation and people will keep going to them strictly because they need their medicine, so they can probably get away with treating people as such without any negative repercussions. But if you have an option to go literally anywhere else, I strongly recommend avoiding these jerks at all cost.
September 2021 by Zoe Demos
This 5 star review is ONLY for the incredible pharmacy team working tirelessly to get people their medications and administer vaccines…For the owners of Walgreens, shame on you for not giving this team the proper resources and support staff they need to operate efficiently through this pandemic. They are having to run two completely separate businesses between the pharmacy and vaccine administration and we can all tell - THEY ARE TIRED! They do not let us know this though as they always serve with a smile on their face and optimistic attitude. However it’s clear that they are tired and need support. Be better Walgreens ownership.
September 2021 by Van Nguyen
Great pharmacy! Plenty of parking. Was greeted warmly immediately upon entering. Pharmacy staff very nice, efficient and responsive, especially Andrew. Would recommend.
September 2021 by Chele Rubendall
Without fail, the Rx pickup line is at best a 20 minute wait, with or without a long line. I’ve had my Rxs here for almost a year and am finally going to switch. The management doesn’t seem to care about this customer service lapse. Today was 40 minutes with only 2 people ahead of me. I don’t get it, but am over it. In addition to that issue, one drug that costs $72.40 at Rite Aid costs over $140 here (same strength,#, etc). Very expensive. But, I gave an extra star because they have a good beauty supply selection at good prices. A very aggravating experience each time I come, whereas CVS and RiteAid is great and friendly.
September 2021 by R A.
I had an insurance issue regarding my prescription & Andrew at the Superior/17th St Walgreens in Costa Mesa was a true problem solver & took great care in getting my medication for me. He was so kind & went the extra yard for me. THANK YOU ANDREW !!!! I appreciate you & the Walgreens Team!
August 2021 by Stephanie V.
Not sure why this location has such a high rating. The pharmacy doesn't offer drive-thru pickup, which is a deal breaker for a busy person.
August 2021 by simply Emily
Rude older women, didn't care about helping us. She just swayed and said I cant help you. So we just left. Didn't find a way to help us or atleast try. Bad customer service experience.
August 2021 by Ryan S.
This place is a nightmare to get a prescription. I went last night and counted 17 people in line. I went back this morning and there was 8 people in line. Went back at 4pm today and it was down to 5 people in line but only 2 people working and they are slow as molasses. I'll be switching to rite aid across the street
July 2021 by Chris Dupart
Topical Walgreens there service was fast and friendly
June 2021 by Anna
Super long wait
June 2021 by Joel M.
The guy at the counter wanted to ID me and my wife for asking to buy 2 packs of cigarettes for myself. We went to buy toilet paper and I asked for two packs of cigarettes. The guy at the counter asked for our IDs. I asked ‘why’ if I’m the only person who smokes. He said it was company policy to ID everyone. So, if I return with my elderly mom, 10 yr old son, and wife, we ALL have to show our ID’s? Shopped at Walgreens regularly for last 10 yrs and never been asked for everybody’s IDs to buy cigarettes. Not a convenience store anymore if that’s the case.
April 2021 by Diane L.
Filled a prescription here today and went to pick it up after about an hour. When I arrived, it wasn't ready and I was told it would be just 5 minutes. After about 20 minutes waiting and watching, I witnessed 2 people getting the incorrect prescription, others not getting their prescriptions at all (pharmacist claiming it wasn't received) and 3 pharmacists working on 1 computer for one order (how many pharmacists does it take to fill 1 prescription?). When I got home I realize I only have 1 prescription and my doctor faxed over 2. This place is a disaster. I won't be going back. I thought CVS across the street was bad but boy this place takes the cake on being an unorganized cluster.
January 2021 by Rick A.
I have been going to this Walgreens for over 2-years. This latest visit was absolutely the last time I will ever shop at ANY Walgreens ever! First I get a coupon "spend 20.00, get 5.00 back" BS promo so after waiting in line for 20 mins because all the employees were too busy cleaning the dirty store... I presented the coupon and was told it was the next time I make a purchase!!! It did not state that on the coupon maybe on the back in red miniscule faded and smeared letters. Anyway I decided to return one Aleve Pm and the blonde lady working at the register at 6:20 1/26/21 was rude and just stared at me her only reply put in your number. So after all the BS dealing with these so called essential workers I left my product without a refund could not deal with these people at all. This is a sloppy store with lazy and sloppy employees that obviously have no pride at all. I mean thet way these people present reflects the store. I will avoid all walgreens going forward.