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November 2023 by Nick G.
Great service and very friendly staff. The two girls on shift asked us if we needed help right away after greeting us. They let me us a pair of socks that I planned to buy, while I tried on new pairs of shoes! I am extremely happy with my purchase of socks and Sk8-Hi MTE-2 Shoe!!! Such a sick new design and VERY comfortable. Thanks for the great first time in, we will be back!
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November 2023 by Jenifer Bond
Great customer service. Every time I come in (every other month) to buy myself or my kids shoes, I’m always greeted within 5 seconds of walking towards the women’s and kids shoe section. The employees notified me of the new Disney / vans collaborations and showed me all the new products they received. This is always my go to vans shop.
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August 2023 by ashley buhecker
Everyone at this store was super nice. Great deals and selection of shoes and shirts!
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January 2023 by Eduardo M.
Great job searching for my shoes. Thank you for taking the time to go to the back and finding my shoes. The Laguna Hill store called you guys and you located them. We drove far away to pick them up. Gracias.
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September 2022 by tim g.
My wife came in for some size 6 shoe laces and was sold 54 inch laces. That leaves about 14 inches each side to lace up. What are you suppose to do? Triple tie them? Obviously sold her too long of laces. I will use them in my converse and we will now have to go back and buy another set the correct length.
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May 2022 by Mia T.
Hit or miss there's some awesome people and then there's not so great people definitely high school people working there with no brain but once in a while get super down earth workers that will help find what you're looking for
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April 2022 by Aarthi Mohan
Excellent customer experience. I had to exchange a pair of shoes for a different size. Did not have the box or receipt for my shoes that were hardly used. Exchanged with no issues! Great place, unique designs!
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April 2022 by Kirsty Smith-Barkley
Love this spot, I come here for the classics. Everyone is always so friendly and helpful.
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January 2022 by Amy Baloo
Super kind and professional staff! We were helped right away and the young person helping us was very knowledgeable and helped us get great shoes for our kids. 10/10 would go again!
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January 2022 by Evan Beecher
Helpful staff
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November 2021 by Nancy G.
This Vans location can restore your faith in there still being kind, courteous and efficient retail customer service nowadays. You're greeted genuinely as you enter the store. Every staff member is smiling and helpful. They assisted me with an online-purchase size exchange, and gave me free shipping to my house, even though I hadn't made the initial purchase in-store. Bravo to Vans and a superior staff.
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September 2021 by Joshua James
Great store, great selection, great stock, and awesome service! I don’t know if this store is secret to most people or maybe just the location but they always seem to have the right shoe in the right size! And despite how busy they might be, just know you’re going to get the best service you can expect!
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August 2021 by Sara E.
Best Vans in OC! Great selection, always clean, and by far the best customer service around. Everyone who works there is so kind, courteous, and always happy to help. Please take my money! Lol..Thanks for being awesome! You guys made my day.
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August 2021 by Andrea Alder
Why do you even offer curbside pick up your not going to pick up the phone?? Staff members just walking around and not picking up the phone.. that’s messed up ??
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July 2021 by Jennifer W.
The staff is fantastic. We've been in multiple times over the last few months for shoes, clothes and a skateboard, and have had a great experience each time. Over the weekend we purchased a skateboard. Kaden walked my daughter through the entire process and before we paid for it, he asked if she liked it. When she hesitated, he put the board in hold and suggested we look at another skate shop to see if she could find something she loved. We took his advice but ultimately ended up going back to Vans for the original board. He spent the next 30min putting it together and answering all our questions. We are probably customers for life...this definitely won't be the last time we shop here.
