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June 2023 by Kimberly C.
I bought a gaming chair for my son a few years back, a got the Staples protection plan. I had the protection plan reciept but not the original purchase reciept. I tried to get it by calling the help desk. They were able to give me all the info of my purchase (price, sku, and transaction number) but said they couldn't provide me a copy of the reciept , which meant I couldn't file a claim. I called The Staples on 17th Street where I purchased the chair. I spoke to Carlos the manager, and with no hesitation, he told me to bring in the chair and he would take care of it. It was that easy...my son and I brought in the chair that day and easily exchanged it...no hassle. I've been coming to this Staples for over 18 years for my business needs and over 15+ years for all my sons school needs. Carlos has managed this store for over 20+. He and his team give excellent service. Thank you Carlos!
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February 2023 by Amber L.
I highly recommend this store for printing services. I called at 8:30 in the morning to try and get a banner made for my nephew who was coming home from his first chemo treatment. The banner was made and picked up within 2 hours. The girl who helped me was compassionate and sweet as can be. It is service like this that reminds me customer service is not dead
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February 2023 by Jamie S.
I was in the staples store on 17th St in CM last night 2/2 and I had extraordinary service by 2 young ladies and there names were Daphne and Jennifer and they were in the printing Dept!They were very assertive to my needs as I came in rather late in the evening!!So YES I will be using Staples again!!Thank you
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January 2023 by Anne C.
LAZY AND BRAINDEAD. The printing department has to be the worst customer service I've ever dealt with in my life. I walked in to print something in the self service section and the color wasn't correct. So I asked the person behind the desk to print my 10 pages. He said I would have to wait 1 hour (they closed in 1 hour and 15 min) and there wasn't a soul in the store. None of the printers were printing anything so I asked why I had to wait an hour. They said its store policy. I asked for the manager and same story. I asked if they had any orders in the cue ahead of me and they didn't answer. It was evident there were no orders because again, NONE of the printers were going. I will never in my life go back to Staples. I can't get past the braindead, laziness and lack of kindness that these two people showed. I don't what type of "policy" you have-this was disgrace.
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January 2023 by M G.
The counter staff were efficient and knowledgeable. Bethany was a great help and willing to walk me through the process of printing a file off my cellphone.
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December 2022 by Vickie B.
My friend was mailing my Christmas cards for me because I've been recovering from my cancer. She took a picture of the envelopes showing me that they were going to be in the mail. The store manager was standing behind her and was looking at her phone as she was taking the picture. She had no intentions of getting a staff member in the picture. The manager very rudely yelled at her in front of several customers saying not to take pictures of his staff. This incident could've been handled much more professionally if he would've just asked her. He was very abusive and loud and actually threw her out of the store. Which really makes me laugh because she is the kindest sweetest person and would do anything for anyone. For him to act like that during Christmas. Shame on you Staples!!!
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July 2022 by Carlos G.
STAY AWAY FROM STAPLES PRINTING SERVICES AS IF THEY WERE THE PLAGUE! Yesterday, I had a 25 page legal size document printed from a thumb drive, and the charge was over $25. I asked the clerk before she started and she didn't have any idea of the cost until she logged in "the computer" at the end... Trusting it would be reasonable, I proceeded. At the end it was a total rip-off!Today while mailing the document at the UPS Store I learned their charge would've been 20 cents per page, $5!I went back to the Staples Store in San Juan Capistrano and complained to the manager. Scott, with a rather condescending manner and arrogance, didn't care and wouldn't do anything, not even pretend to apologize for such an obvious scam. I concluded by letting him know I will never patronize their printing services again and will tell the world about it. He just replied, "You gotta do what you gotta do!"With that culture, no wonder Staples is hurting. Great job in contributing to sink your company Scott! I am sure you didn't save that attitude just for me.
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June 2022 by Tiffany A.
Hannah and David were great, but were belittled and criticized in front of customers by the managers. It was sad to see, I go in here from time to time and Half the machines malfunction and then the cashier is treated like it's their fault.
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February 2022 by Nik D.
Poor customer service. Don't bring cash if the machine does not work they won't take it. I came in with good money and you can clearly see it It's real just because the machine does not work they can't take it. Are they low on brain power not to understand what's real or fake?
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January 2022 by Lesley C.
It's a Staples, which can be far and few in-between depending on where you live. A few have closed near me so it's a rarity to shop in-store these days.I was heading to Cafe Rio when I noticed Staples right next door. Perfect! (I was originally going to go to another Staples on my way home.) I had rewards that I needed to spend. The store itself is very spacious and everything is organized and easy to find. Service-wise, it's interesting. I think it's something that most customer service workers are feeling these days - overworked and frustrated, because the employee who rang me up sighed after every phrase...After helping the customer before me, he thanked her, sighed, and then helped me. After every short phrase, another sigh. Not great in service, but I got what I needed and was on my way.I cannot attest to the other services in the store but it is nice to still have a physical Staples to pick up any items as soon as needed, and utilize printing services or tech services as needed.There is plenty of parking, so no need to worry about having to find a parking spot.
