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February 2024 by Erich Kreidler
I bought a backpack expecting a nordstrom-like experience. The backpack was tiny and had enough room for a laptop and a few pens at best. Plus, it was hard to use for travel and caused shoulder pain. I tried to return or exchange it, but the store was more rigid than a block of cement. I will never buy Tumi again.
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July 2023 by GiveMEaRing ..
As a local Realtor I appreciate attention to detail and having quality things, my TUMI luggage, pack packs, travel bags and anything else I purchase will knowingly be top notch! Thanks TUMI for making a great product I can rely on!
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June 2023 by Karine Rivet
A fabulous place for fabulous luggage.
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June 2023 by Ronald A.
This is my go to for luggage and specialty luggage. Naomi is my sales lady I deal with and she knows her stuff and always has a good attitude and answers all my questions properly and with knowledge. Today I got a new sling bag and the sales man Angel did a very good job and showed me several bags and gave me good choices . I am happy with my purchase and my choice of tumi luggage . I'll be back for many purchases in the future .
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June 2023 by C. B.
There was no problem reserving luggage, the salespeople were friendly and overall it was a smooth experience. They also monogram luggage while you wait.
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May 2023 by Amir Alahwal
Went in to purchase the Harrison backpack. Felt like I wasn't taken seriously and they were reluctant to assist me so after I left, I purchased the same bag at Saks Fifth Avenue where the experience was far superior.
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May 2023 by Jose Ramirez
Just about every type of bag you could need. And great customer service.
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March 2023 by Ric
My wife and I had a terrible experience at the Tumi store this afternoon. The staff were completely unprofessional and seemed to not care that there were customers in the store. The Asian female salesperson was particularly rude and had a very bad attitude, rolling her eyes at us. We will not be returning to this store and would not recommend it to anyone.
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March 2023 by BK
My wife and I had a terrible experience at the Tumi store this afternoon. The staff were completely unprofessional and seemed to not care that there were customers in the store. The Asian female salesperson was particularly rude and had a very bad attitude, rolling her eyes at us. We will not be returning to this store and would not recommend it to anyone.
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February 2023 by Ten E.
My wife and I had a terrible experience at the Tumi store this afternoon. The staff were completely unprofessional and seemed to not care that there were customers in the store. The Asian female salesperson was particularly rude and had a very bad attitude, rolling her eyes at us. We will not be returning to this store and would not recommend it to anyone.
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September 2022 by Niko Rodriguez
Very helpful staff! I even came back a day after making purchases, to get monograms for my previously owned Tumi items, and they had no issues or hesitation in helping me! I would absolutely be back with this kind of service!
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September 2022 by Simon G.
Awful customer service, I asked about a bag. The advisor a young lady, said Tumi did not do it. When I told her they did and showed her a picture. She walked away and ignored me Awful avoid.
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September 2022 by Million Dollar Listing California
Nice Location, Great Customer Service, Excellent Selection of Superior Products and I would Highly Recommend to Friends and Family
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August 2022 by reginald peterson
Nice Location, Great Customer Service, Excellent Selection of Superior Products and I would Highly Recommend to Friends and Family
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June 2022 by Jim S.
I am impressed with their customer service and quality of their products. The staff will take their time to answer questions and explain the features and benefits of their different options. The store isn't real big but efficient in the way it's designed. I would recommend this store and appreciate the way they provide next level customer support.
