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November 2023 by Melanie H.
Hats off to Home Depot for the kids building kits!!! Our grandchildren love coming and building and painting at Home Depot. Thank you! They actually make great toys which hold up over time and are treasured by my grandkids. The staff at Home Depot are very patient and kind! Huge props to everyone that provides for this p
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October 2023 by Shuree ..
Jim in pro was amazing !!!! So helpful seriously he is a super star ! He went out of his way to help me. ! Thank u Jim!!
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September 2023 by Andrew S.
Run as fast as you can away from this home depot . This has to be the worst custmer Services . Cashers and attendance are so rude disrespectful..
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September 2023 by Susie W.
The customer service department is horrible. They would not let me return an item that I had picked up the same day at the Huntington Beach store with my receipt. I don't understand what the problem was David has to be the rudest and most inept employee !He continued to give me excuses and when I asked to speak with the manager in charge , he said there was no one. Maybe the manager needs to introduce himself to the customer service staff !!45 minutes I'll never get back.
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September 2023 by Betty S.
I was shopping in the garden shop today. I had a cart full of soil, four big bags.I was trying to lift the cart over the hose that was across the aisle. Two male employees just walked right by me.After I checked out I headed to the parking lot where there was another hose in my way.As I started to lift the cart a young lady ( employee) started running toward me saying, " let me lift that cart for you!"Her name is Ali. She was very considerate and deserves a promotion and a raise! She gets a five-star review!
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August 2023 by Jaime R.
Simply writing this review due to the horrendous customer service I received. I believe her name is Karol in customer service. First hand me and another customer watched her put down a Hispanic worker for not having his receipt and she kept rubbing in that next time he doesn't have a receipt he won't be getting any money back. She continued to say this until he felt bad and his body language changed. I was nervous to be up next. Trying to return a Bosch Laser within my 2 year warranty I purchased at the time 6months ago. Karol said Home Depot doesn't even carry what I'm exchanging..... 1) why is she working the customer service at Home Depot when she has 0% knowledge what she's even saying. 2) The website is open on her computer and I see my exact laser on the website while she's telling her manager over the phone they don't even carry it... clueless. Move Karol to the back unloading boxes. The line is now out the door she is so petty and negative energy giving every customer the worst experience.
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July 2023 by Tony J.
We got all our household supplies today, very big store very friendly store. Ample parking. Great plants. This is one of the few stores that is not dusty! And it was cool inside.
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May 2023 by Britney M.
Lazy staff, man. So, I get the whole "do it yourself" thing, but when you go to a store, there should be some level of customer service/ help available. I came here for an air conditioning unit, and as most of us know, these things are super heavy!!! Found the air conditioning on isle 12 (I believe it was) and looked at the options. There were some window units and the portable ones with the hoses. I picked out the one I wanted and then asked an employee for help. The employee told me "You can grab a cart and bring it over here. Then I will help you put it on." Ummm okay. Excuse me sir, you can't go get the cart for me, and load this thing for me?? I don't understand the point of hiring all these men to work at Home Depot, if none of them are willing to help you with the big, heavy items. That just seems lazy. I came back with the cart and that guy was gone. Cool bro. I guess I'm lifting this thing myself. Ridiculous. The customer service is terrible. This is probably one of the worst Home Depots I have been to.
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March 2023 by Kay M.
Great garden center 5/5, mediocre store 2/5 if that.Home Depot is Home Depot, although this location in particular is staffed by some grade A nitwits. There are a couple of good guys here who actually know a thing or two about electrical, plumbing, building, etc. but I'm blown away at how many times I've asked general, non-complex questions to get the death stare of stupidity. You can see the wheels slowly barely up there to just shutdown into oblivion. And most of the time, you can't find anybody regardless and when you do, they're chit chatting about nonsense with a co-worker. Totally mind blowing management here. Not sure where they're hiring from. I'd love to meet the GM of this store. Lol.The store is also poorly stocked and online inventory never matches on-hand inventory, even when showing 10+ counts.The store is also FILTHY, disorganized and just an overall bad experience. Go to the Magnolia store in HB, clean, friendly people, nothing like the Harbor store.I'll give it up to the garden center, it's top notch and run well, but oh man the main store is a no nightmare. Come here for emergencies only.
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October 2022 by Dean W.
Home Depot is great for the DIY-er. It's sorta like Fry's where there is a huge warehouse full of everyday household parts, good variety and great prices. Where it's different is that the employees here are actually helpful, knowledgeable, and want to figure out a solution for whatever it is you're looking for. What's helpful is also having the Home Depot app out so I can quickly figure out where in the warehouse what I need is - the app lets you select the store you're at, and then it tells you which Aisle & Bay the item is, as well as the quantity that is in stock, reviews, prices, etc. You can also search nearby Home Depot locations for in-stock items if the one you're at doesn't have enough of what you need. You'd be surprised what other goodies they have here. Easy parking if you enter from Harbor onto the Big 5 lot and make your way along the side of the Home Depot parking lot.
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October 2022 by Bill W.
The girl at front says see the guy on asile 18, the guy on asile 18 said see the guys outside in front of the store, the guys in the front of the stores says see the guys inside, the front manager says she will call someone if I can give her the sku. Once I found the model number she call another guy. With hls computer he found the sku, but his phone wasn't charged. With the help of another associate, they found what they believe to be my item location. On asile 48, but a last it was not to be. The plastic tubs where not the tool chest I was looking for. The associate suggested he could look in the back if I wanted. I did. 10 min later he reported that he couldn't find them. That's an hour I will never get back.
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September 2022 by Henry A.
Staff is friendly and helpful most of the time. I say this bc unfortunately I've seen staff run at the sight of customers a few times which isn't cool. Garden section has so much beautiful foliage and tools. The rest of the store is clean and organized, obviously I'd love to see less of the stair ladder things and other big bulky tools in the aisles especially when there's a lot of people in them.
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September 2022 by Kevin M.
The people in the appliance area are so rude at this location. Then when they don't answer your question you ask to speak with someone else and the assistant manager Allen comes over and he is just as condescending. I get that people don't like their jobs or want to work anymore, but you don't have to be so rude to just a normal person asking questions.
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September 2022 by Qiang Z.
Not recommend this store. Indeed Poor customer service and discriminate!!Asked to speck to their supervisor but customer representative just hang up. It's a relay unprofessional and stupid. I think that lady has a dog day and going upset! To sum up, trash customer service.
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September 2022 by Dirt L.
AISLES SO CLUTTERED, (pallets, lifts, "stairs", inventory, plants) absolutely UNABLE to navigate store (had to get lumber, so using a lumber cart). LEFT to go somewhere else that did not make it so DIFFICULT to simply go down AISLES!! VERY FRUSTRATING!!