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July 2023 by Susan Soares
I went shopping at SCP a few weeks ago with my girlfriend. She spent a LOT of money. Most of the stores we went to offered us champagne or at least a water. Not stewart weizman! They said that you had to have an appointment to get that kind of service. What? Well anyway, she bought two pairs of shoes. The salesman was new and when he rang everything up another employee was hovering over him to make sure he did things right. I'm not sure if he gave us a receipt. Fast forward to the next day when she realized that one of the pairs wasn't going to work for her dress. She went to take them back and they refused to give her money back or even exchange them for something else!!! This is unacceptable. If she would have bought them from Nordstrom, they would have returned them no questions asked. We will not shop here again!!
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January 2022 by M R.
If you visit this location be sure to ask for Emily. She's very professional, knowledgeable and caring and will help you find the ideal shoe and size that fits correctly. I highly recommend her! Thank you Emily for your kind assistance! Mai.
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January 2022 by Val R.
Martin is my hero! I went in with a return. He explained that the boots would need to be returned to the Outlet, which surprised me so without skipping a beat, he boxed them up slapped on a return label and whipped out his tape gun. He took care of it all at no charge. Now THAT is some amazing customer service. SW is a class act all around.
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September 2021 by Josh Shiu
Clerk's service is very good.
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September 2021 by Megan R.
Emily was amazing! She was so generous and kind. Anytime I am in Southern California I always seem to make a purchase here! Keep up the good work Em!
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August 2021 by Andre R.
Emily was super awesome. She assisted my wife with choosing out some heels. She made it very easy for both us and she also gave her some grip stickers for her heels. Thank you again.
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March 2021 by Tuyt N.
I surprised with the staffs here, nice and don't grudge me for my look. I appeared being poor and cheap but the ladies here really friendly and I had excellent experience here. Love to back again.
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October 2020 by Ali Garner
Great sales, very limited amount of people inside the store which makes it very safe to shop and walk around.
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September 2020 by Yadira R.
I'm surprised people are complaining about the service here, I had a really good experience and the store is super clean. My temp was taken before coming in, sanitized, and shopped. I didn't think the sale people were rude at all, the girl that helped me even sprayed my boots with weather spray . If you're here to shop, no problem. If you wanna just walk around I can see how that can be weird especially with Covid and everything. Overall I'll defy be back here next month for another fall pair lol
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September 2020 by Christine S.
SW has the POOREST "Customer Care" I'd ever encountered in any company in my lifetime! I bought a beautiful pair of SW sandals with leather uppers - but the soles were synthetic - a first for SW. I bought them to match a few outfits I have - they're pink and orange. Also summer sandals are not worn year-round in the U.S. mid-atlantic states. SW's use of synthetic materials was a new venture, since their shoes had traditionally been made of ALL LEATHER - hence, they were well constructed and lasted for decades! But these sandals, with their synthetic soles simply disintegrated. I found chunks of the soles on the rug of my car! I complained and they wrote back: "It appears an aging deterioration known as 'hydrolysis' as occurred. Hydrolysis is the chemical breakdown of the PU polymer. In the most advanced state of hydrolysis, the PU sole will lose all its physical strength, thus cracking or crumbling. It is possible for a pair of unworn or barely worn shoes to disintegrate." Thus, SW was fully aware and admitted that their shoes do NOT hold up over time, and that they're prone to "disintegration". They gave me NO HELP, NO REPAIR, and NO REFUND, not even a coupon - NOTHING! Their customer care is smug and aloof TERRIBLE company with ZERO customer service. SW does NOT and WILL NOT stand behind its products.
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July 2019 by Naji Wei
Visit SCP store recently for defect issue of a pair of Nudistsong style, I wear size 6.5 usually for Stuart Weitzman. I brought 3 pairs with the exact style before and for some reason the current pair squash my toes badly. The shop is a decent size store with many sections of shoes when I visited there were 2 associates. I got help from amazing Alen. He honestly is god sent! Resolved the issue with Nudistrong strapping issue in a timely fashion and provided the luxury customer service that went beyond any expectation. This man is a champion and deserves a raise! Seriously.
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July 2019 by Martina W.
Went in for some defect issue with Nudistsong style, I wear size 6.5 usually for Stuart Weitzman. I brought 3 pairs with the exact style before and for some reason the current pair squash my toes badly. The shop is a decent size store with many sections of shoes when I visited there were 2 associates. I got help from amazing Alen. He honestly is god sent! Resolved the issue with Nudistrong strapping issue in a timely fashion and provided the luxury customer service that went beyond any expectation. This man is a champion and deserves a raise! Seriously.
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June 2019 by Satoka E.
I never really had any problem at Stuart Weitzman stores, so this one was no different. Good thing about this location is that they do carry wide widths in some styles, which most SW locations near me doesn't, so it's nice that I can test drive it.
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June 2019 by Jay R.
A girl that works in this boutique is beyond rude. I love the shoes but she's super snobby. It's unfortunate because I wanted to look for a bridal shoe and her attitude was the reason i left the store. Poor choice by recruitment for hiring her.
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February 2019 by Vanessa M.
I've had a hard time finding out the right shoe size. To make a long story short. What I thought would be a nightmare to get an exchange done. I happen to get helped by one the best associates. Thank you Adam Fu for being so kind, understanding, above all helpful.
