Stater Bros. Markets, a grocery store chain founded in 1936 in Yucaipa, California, has grown to over 172 locations across Southern California. The business offers a wide selection of fresh produce, meats, seafood, wine, and other groceries. Customers have consistently praised the exceptional customer service at Stater Bros. Stores. Lori W., an associate, is known for her friendly demeanor and genuine concern for customers, often brightening their day. Similarly, Lori, another associate, went above and beyond to assist a customer in finding a specific item, demonstrating the store's commitment to providing excellent service. The Costa Mesa location has also received high praise, with customers highlighting the cleanliness of the store, the well-stocked produce department, and the professionalism of the staff, including managers like Gisselle. The store's adherence to COVID-19 protocols has also been commended. In one instance, a customer had an issue with an order in the deli department, but the store manager, Tanya, handled the situation professionally, providing the customer with the correct order and a discount, as well as a gift card to make up for the inconvenience. This incident showcased the store's dedication to customer satisfaction and its ability to address concerns in a timely and effective manner. Additionally, a customer who accidentally left a tri-tip in the parking lot was pleasantly surprised when the store manager offered to replace the item at no additional cost, demonstrating the store's commitment to customer care and building trust with the community. Overall, Stater Bros. Markets has earned a reputation for its excellent customer service, well-maintained stores, and dedication to providing a positive shopping experience for its customers.
