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February 2024 by Kristin B.
I have never been so in awe and appreciative of a mechanic in my life! When I purchased my 2023 GLB 250 a month ago, I found Star Motor Werks on Yelp and reached out to see if they were available to do a full vehicle inspection to make sure I purchased a quality used car without hidden problems. Having inquired first via Yelp, Geoff and his team were quick to respond and offered a competitive price for the used car vehicle inspection. The day after I purchased my car, Geoff was able to get my car in so he and his well-trained team could thoroughly inspect it. Although the shop is small, they were able to finish the inspection by the end of the day and spent time with my husband and me explaining in detail everything Geoff observed. He emailed and went over a detailed report. After that, he was able to educate us on how to take care of my first Mercedes so it will last a long time. The care and concern, honesty and integrity Geoff displayed was heartwarming. All of the people who work at Star Motor Werks are truly wonderful. Leaving the shop, I felt happy that I purchased this car, confident in the Mercedes brand, and relieved that we discovered our new mechanic for the life of the car. I should have written a Yelp review immediately after this fantastic experience, but a few weeks passed and time got away from me. Unfortunately, less than a month after buying my new Mercedes, I was rear ended at a stoplight on my way to work. I was devastated upon impact, but my car didn't look too bad. The way it felt and sounded during the crash did not match how good my car looked. My husband was concerned about possible damage not seen with the naked eye, so he called Geoff at Star Motor Werks to see if he could check it out for us. Geoff said they were super busy that day, but he said my husband could drop it off. My husband dropped off my car and Geoff was able to inspect it for us by end of day. Thank goodness my husband called Geoff because there was in fact damage to my car that he found under the bumper. Geoff took a video of the damage and gave us a detailed report. He even had a solid suggestion for a body shop that we can trust to do the work on my car. I appreciate how thorough, honest, helpful, and kind Geoff is. It is very rare when you leave a mechanic's shop feeling better than when you went in, and in both trips to Star Motor Werks, we left feeling grateful. In the future, I will always bring my car to Geoff and his team at Star Motor Werks, from oil changes to any car challenges. I wish every business owner was this conscientious, trustworthy, and pleasant.
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February 2024 by Matt L.
Geoff and his team are awesome!! Very intelligent and are extremely thorough with the work they do. I took my C63S in for Service B, Lowering Springs, Spacers, Struts, and lastly I had the seatbelts replaced for yellow ones... Now onto the tedious install that Geoff and his team had to endure for 3 weeks since the seatbelts were not right multiple times. First the color was off, then the belts came without being in the correct holes from the store I bought them at.. all in all it was a struggle to say the least but Geoff and his team made sure that I was happy with the end result and worked with me on getting it sorted without ever wanting to throw in the towel. Seriously I think Geoff was pretty close though and I don't blame him haha. Also I just want to mention the attention to detail Geoff provides.. not only would he text me pic updates and or FaceTime me, but since I just had my calipers painted I asked him if he could be careful around them. He then texted me back a picture of them fully taped up so nothing could damage them and told me that's standard when preforming work around that area. Never have I received service like that. Needless to say very happy I found Geoff and his team at Star Motorwerks!
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February 2024 by Osman C.
Thanks to Geoff and his team of techs My CLS is now running flawlessly. After taking it to the dealer and not getting a clear detailed issue on what was causing my misfires, they borescoped the cylinders and found wet spots on top of the pistons, something that the dealer didnt inform me of or even looked at. I was updated on the cause of the misfires and they got the job done. I definitely recommended bringing your Mercedes here if u want the job done right and not crazy expensive like the dealer.
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February 2024 by Jessica C.
Honestly one of the best car shops we ever been to. Everything was well explained with photos and prices. Best pricing out of all the shops we been to. Employees here are very nice and well mannered and there was no pressure on overfixing our car parts. They showed us some concern places that weren't necessary to fix but to keep an eye on which we really appreciate. They changed our alternator drive belts, transmission fluids and wipers. We were really impressed with Geoff and the rest of the staff.
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February 2024 by Baraa Abusir
I can easily say that I have found a shop that I will be bringing all of my Mercedes cars to as long as I own one (forever). I brought in my 2005 E55 for transmission problems after another shop had just simply told me I needed a new transmission without even doing anything past running some codes. After a friend of mine recommended this shop I brought my car here and was far from disappointed. They had a well catered game plan that they suggested we try, with a transmission swap being the absolute last resort. Thankfully they were able to fix it without even having to consider the transmission swap. Not only that but I truly appreciated how the owner & lead tech Geoffrey was giving me updates along every step of the way rather than just leaving me to wonder the state of my car. He is the true definition of “Leader rather than boss” and that was evident not only from his work but his team as well. I can genuinely say that he truly went above and beyond with his service ensuring that he had done absolutely everything in his power to make the car run up to its full potential. Not only that but he went as far as to get my car washed before returning it to me which was extremely appreciated and made me even more excited to pick it up. Above all else it didn’t break the bank. When I arrived to his shop I was kind of intimidated to see the caliber of cars they were working on and I was nervous on what this kind of work would run me. However when I received the invoice I was overwhelmed with joy & relief not only because my car was fixed but because at that moment I knew I had found a shop that I can count on for the rest of my Mercedes fanboy days.To Geoffrey and his team thank you so much, you guys rock!!
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February 2024 by Bob M.
I can easily say that I have found a shop that I will be bringing all of my Mercedes cars to as long as I own one (forever). I brought in my 2005 E55 for transmission problems after another shop had just simply told me I needed a new transmission without even doing anything past running some codes. After a friend of mine recommended this shop I brought my car here and was far from disappointed. They had a well catered game plan that they suggested we try, with a transmission swap being the absolute last resort. Thankfully they were able to fix it without even having to consider the transmission swap. Not only that but I truly appreciated how the owner & lead tech Geoffrey was giving me updates along every step of the way rather than just leaving me to wonder the state of my car. He is the true definition of "Leader rather than boss" and that was evident not only from his work but his team as well. I can genuinely say that he truly went above and beyond with his service ensuring that he had done absolutely everything in his power to make the car run up to its full potential. Not only that but he went as far as to get my car washed before returning it to me which was extremely appreciated and made me even more excited to pick it up. Above all else it didn't break the bank. When I arrived to his shop I was kind of intimidated to see the caliber of cars they were working on and I was nervous on what this kind of work would run me. However when I received the invoice I was overwhelmed with joy & relief not only because my car was fixed but because at that moment I knew I had found a shop that I can count on for the rest of my Mercedes fanboy days. To Geoffrey and his team thank you so much, you guys rock!!
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January 2024 by Mo P.
I highly recommend Star Motor Werks for your car repair! In the past, I have felt completely taken advantage of at car shops, and I have left with a high bill and the problem NOT fixed. At Star Motor Werks, the team was immediately so warm and welcoming and I felt like they actually cared about my safety and well being in my car! They go above and beyond (offered me lunch, a car wash, etc)! Jeff even replaced my car tags for me because he saw that I was pregnant and I did not have the tools to remove the "old tags". It was a VERY refreshing experience to be treated so kindly :)
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January 2024 by Maia A.
I recently moved to the area and was having steering issues with my older Mercedes. I came across Star motors Werks and from the beginning they were super helpful and communicative. Geoff quickly diagnosed the issue and fixed my car! Great customer service and super friendly and welcoming from everyone in the shop, would highly recommend!
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January 2024 by Adolfo B.
Geoff and his team are fabulous! They communicate throughout the process of your automobile repairs. They work with you. Sandra is fabulous as well. I highly recommend you give them your business. Keep up the great work!
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January 2024 by Rex P.
One of the only places I take my AMG! Formerly owned by Chris, but now run by Geoff. Your car will always be in great hands here. Geoff and Sandra are very friendly and do amazing work. During inspections, Geoff will send me photos/videos of parts that may need future replacement which i love being aware of! Keep up the good work guys!
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December 2023 by Jennifer K.
My go-to shop… I will not go anywhere for my car!!! Love how organized, honest, and efficient this team is. Their attention to detail and friendly customer service is top notch. Been going for a few years now, can’t believe I’m only giving my review now. Give them a call, you won’t be disappointed. Thank you Geoff and team!!! ???
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December 2023 by David Y.
I found Star Motor Werks through Instagram and I am lucky that I found this shop! I started following Geoff's page and I saw how knowledgeable he is with Mercedes and especially AMG cars. I was having issues with my CLS 63 AMG and the local shop near me could not fix the issue. I'm in the Southbay area but I decided to tow my car to Costa Mesa to have Geoff work on it. Best decision I made. Geoff and his team were very detailed and had great communication regarding the various issues he saw with the car. They took pictures and sent them along with their inspection results. After the work was completed, Geoff stayed after closing hours so I pick up my car. Even though it took me over an hour on the 405 freeway in traffic to get to the shop, I will continue to bring my car to him for service. Great customer service and attention to detail.
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November 2023 by Michael M.
I've been meaning to write this review for a while now, and it's long overdue. I cannot emphasize enough how fantastic Geoff is. I've known him back since around 2010 when he was at The Auto Clinic in Tustin/Irvine and I've finally found him at his latest venture. If you own a Mercedes or probably any European car, this is the go-to place for top-level service and maintenance. Geoff, the owner, is an expert mechanic having spent years at Mercedes. He takes the time to explain exactly what's happening with your car, detailing what needs immediate attention, what might need fixing in the future, and what you can expect down the line. I was pleasantly surprised to get updates with pictures/videos as the service went on. It's that personal touch that makes all the difference. It's rare to find such transparency and honesty in this industry. When you bring a car to Geoff's shop he treats you like family and you can rest assured that your car will be well taken care of. Highly recommend this shop!
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November 2023 by Robert M.
I was very pleased with my recent AMG service by Star Motor Werks. Geoff provided excellent communication after a thorough inspection during regular B1 maintenance service. The team noticed certain items that needed to be addressed, which the Mercedes dealership had previously overlooked. We mapped out a plan of what to handle immediately and what could be done later. Geoff's knowledge and honesty truly stood out. The prices are very competitive as well. I highly recommend Star Motor Werks for both regular maintenance and any performance upgrades.
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November 2023 by Bridgette N.
Excellent service. I will be bringing my car back, they were so nice and helpful. It felt like I brought it to the family mechanic, they explained everything and had friendly energy. I definitely recommend bringing your Benz here for service.
