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May 2024 by Sun Shine
I arrived on time and was initially assisted by an employee. However, after needing to quickly verify some flight details—which took only a minute—I found that the staff had stopped helping me. Confused, I asked for assistance but was ignored. The employee who had been helping me then sat around chatting and laughing with other workers, despite my clear need for help. By the time someone finally stepped in to assist, I had missed my flight. The service was unprofessional, rude, and lacked urgency.
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January 2024 by Steve Smith
Ship the puppy out the people that were very professional and eligible made it quick and easy
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November 2023 by Max
Southwest employees at gate 19 on October 30 with less than 60 people ona flight were giving passengers hard times and checking bags for no reason other than to have a power trip.I'll never fly southwest again cutting up my card being done with the worst service ever.
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September 2023 by Kiet Dao
Things move a LOT faster ever since the Samoan girls started working in the front. I used to dread coming here because I knew the wait was going to be an eternity and it felt like they were ignoring everyone on purpose. Day and night difference
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September 2023 by Steve Ksi
I am so happy I have an account. It was really a helpful tool.
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December 2022 by Birdodoydu D.
Book your airlines tickets only at Southwest Airlines and call the Southwest Airlines phone number (877) 242-9085. Our team always available & ready to help you within the seconds if have any issues on your flight.
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November 2022 by Joe V.
They say it opens at 5am! Not true! They open when they feel like it. Customer service is just not there anymore.
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July 2022 by Camou Flage
Sometimes can get backed up and have a long wait but always friendly and helpful staff
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November 2021 by Erika Peraza
Do not ship animals through this facility they toss our animals around made me cry to see how they toss pups around unbelievable the staff is rude and unprofessional!!!! My pup was sick for days after picking him up he was unable to walk like uf he was sore !!!!! Please investigate this place before shipping anything.
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November 2021 by Lynette Cancino
Terrible customer service Chris Trikel refused to take medical specimens
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November 2021 by David Smith
Quick, friendly service.
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May 2021 by mrs huizar
Do not ship animals through this facility they toss our animals around made me cry to see how they toss pups around unbelievable the staff is rude and unprofessional!!!! My pup was sick for days after picking him up he was unable to walk like uf he was sore !!!!! Please investigate this place before shipping anything.
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May 2021 by J H
Great place to pick up cargo
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January 2021 by Jesse Thomas
Blame the low rating on the evening crew. Just too slow. Not trying to be mean, but I can't emphasize enough how slow they are. Sometimes it's seem like they don't know what they are doing. It seems very disorganized.
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January 2021 by Duane Mesaeh
It is a small cargo facility for Southwest which generally relates to less wait time for picking up and dropping off cargo.
