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February 2024 by Martin O
I have been coming to Ruff Haus for almost two years now. I use the self wash for my bigger dogs and I set appointments for my smaller ones. Both are amazing options! The staff is amazing, and we are thankful for partnering up with Pawlistic Treats, giving everyone the opportunity to het holistic treats for our pups.
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February 2024 by Rikki Zaklikovsky
They did a good job, grooming, my pet, and they didn’t take a lot of time. They were really careful, and made sure he looked super cute! Thanks !
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February 2024 by Sandy Mendoza
Called to make an appointment today 2/6 9a.m this is the first time I have a dog. I asked if they have time to do a bath for my dog he said make an appt for full grooming I said I only need a bath shes 2 months old and he said self grooming or full grooming. Mind you I have no idea since I've never been to a pet grooming. I said can you explain he gasp and said do u need us to do it I said yes and he said make an appointment I said ok do you have openings for Today he said 2pn I said I was looking for early morning appointment and he hangs up rudely. So no thanks rude customer service tells me enough about the business.
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January 2024 by Mark Kim
Great grooming experience!
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November 2023 by Shouka R.
-They put a hole in my dog and she needed staples- It took me a while to write this review, months actually, because sometimes accidents happen. I've gone back and forth if I should write this or not. But I feel like other reviewers should know what happened. I've gone to Ruff Haus several times with my maltipoo, and they've always done a solid job, Kevin especially. This is why it pains me to write this. I brought in my maltipoo like any other day, except this time Kevin wasn't there. It was some young girl I have never seen before. I remember feeling anxious over this new person, and I remember asking her to be especially gentle with my dog. Several hours later, too many hours later, my dog comes home with a TEAR in her flank, a gaping bloody hole you could see the muscle underneath, and no one informed us. I never got a call saying there was an accident, I never got an apology from the groomer. My dog is very vocal and sensitive, she yelps and screams whenever she feels pain. You accidentally sit on her tail, she screams, step on her foot, she screams. Hell if you pick her up wrong she SCREAMS. I know for a fact she screamed her head off when she was injured and the groomer chose to ignore her. There is no way the groomer missed it, her skin was literally hanging off! Shame on the groomer. I can't point fingers and tell you which groomer did it. I know dog grooming isn't easy but you could have at least owned up to it. You hurt a dog and tried to hide it, you lied to your customer, and you could have put Ruff Haus grooming in serious jeopardy. We had to take my dog to the pet hospital, and we haven't gone back to any groomers since. The only reason this didn't blow up like it should have was because Kevin was quick and professional. He took care of the hospital bills and profusely apologized. I'm not sure if I will be returning to Ruff Haus, especially if that groomer is still working with them. Which sucks because they've been great all the other times, but our trust has been broken.
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November 2023 by jay lologo
Great people, great pricing, and our dogs love them!!
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November 2023 by Travis Biechele
Kevin. Is. The. BEST! We love him and the Ruff Haus staff. They are no frills, all business, so professional, and always courteous. Our 2yo Salsa is not the easiest with his curly terrier/doodle/mutt hair, but these folks work their magic every time. Highly recommend you try them out for the best "pup cut" in Orange County. Also, the bad reviews are from people having bad days, not Kevin. He's a gem, and we love him!
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November 2023 by Sharon Patch
Very busy groomers. Good experience when I take my little dog. They have a self wash also and a place to leave your dog for the day.
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October 2023 by Kenndrix C.
I have a teacup size maltipoo , kevin and his team took good care of our 3 year old pup! Our dog always get excited when we get there. They always listens and take their time grooming her. Also please be patience with them on the weekends . They are always busy , so book appointment ahead of time. Another note they also have a self bathing stations for dogs.
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October 2023 by Diana L.
get my dog groomed here. they do excellent work consistently. Everyone that works here is very talented. No nonsense business.
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September 2023 by Mari Patino
I've been taking my sweet pup here since he was born. Kevin, and the whole staff at Ruff haus are beyond exceptional and treat our babies with the kind of love and care that they deserve. You won't be disappointed.
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September 2023 by Michael Mendoza
I live in Irvine and come here for their self service dog wash. It cost around $20 since my dog is like 70 pounds.They have hydraulic lift machines that make it easy for my dog to climb in and get at a level I can wash her where my back doesn’t unnecessarily strain .The soap mixes in with the water so I don’t have to do that separately, but sometimes I prefer the other way around.Most of the time, they have everything set up ready to use, but sometimes you need to ask for clean stuff. Not a big deal.I’m in and out in about 20 or so minutes with a good smelling dog. I can’t complain.
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September 2023 by Alisen R.
I did so much research before actually choosing a place to get our dog groomed. I was very particular because she is a doodle and I have seen some really bad cuts on doodles so it's important to get them done by someone who knows what they are doing. They did an amazing job and it was priced well! Would recommend!
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August 2023 by Sherry S.
My long-time groomer in FV retired and I was frantic trying to find a place to take my two dogs (Shih Tzu in full coat and a long-haired Soft-Wire Dachshund). I found Kevin and have not looked back! Kevin and Sumi took care of my two until one was 16 and the other 17 years old. My two youngsters LOVE going in each week for their bath. I highly recommend Ruff Haus!!! If you want to do your own dog bathing, they have a well-designed and outfitted self-serve area as well!
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August 2023 by Brandine S.
I really appreciate the flexibility of this local business. They always make time to get my boy in for his nail trim!
