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March 2024 by Emily R.
I don't know why yelp keeps hiding my reviews! But I've been in this store and they have nice furniture displays. It's quiet but pleasant to be in here. And as I have mentioned before I don't like being followed around while shopping and the sales people here leave you alone, which I like. I only took off a star because some of the merchandise is overpriced.
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January 2024 by Scott J.
This room and board is the best! We met Adele who helped us pick out of perfect set of living room furniture. She was able show us all these different fabrics and also customize the perfect sized couch for our space. I would recommend working with her for excellent service! So far we love everything we got. Although pricy this stuff is built to last a lifetime!
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October 2023 by Bob Abdy
Very poor delivery customer service make sure asking always to delivery to your preferred space they lazy just want to avoid any delivery service and never offer where item goes, just leaved
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September 2023 by Michael D.
We purchased our sectional and are very happy! The quality is excellent and it's extremely comfortable. We had excellent service from their staff too. It's a beautiful store with excellent quality furniture that's made in the United States not overseas which we liked too.
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August 2023 by Carmen R.
Thank you Room & Board for the beautiful furniture options and your exceptional Room Design services. I worked with Monika from your Costa Mesa store, who helped me plan out and furnish my family room and kitchen. She was patient and happy to meet with me a number of times as we worked to refine the selections, and she presented me with a model of what the room would look like so I could see my rooms and feel confident before I made any purchases. I learned so much from Monika, as she continued to give me tips every time we met, and she explained why some of the colors and options I initially was gravitating towards might have better options. In the end, my rooms turned out beautiful, well balanced, and comfortable! I couldn't be more happy with the results. My experience with other showroom staff was awesome as well, as were my interactions with customer service staff. I love that the furnishings are made mostly in the USA and by artisans around the globe. Furniture delivery came as planned and everything was well protected upon arrival. Art and Ben were exceptional in their delivery, so much more patient and caring than staff I've seen elsewhere. They handled the furniture carefully, coordinating between them when lifting and lowering each piece. They were very patient, making sure the rug was placed exactly where I wanted it and coordinated moving it around until we found just the right spot. They carefully placed all the other furniture where it needed to go, explaining and demo-ing the locking mechanism on my new section. I've never worked with such professional delivery associates! Kudos to you all at Room & Board!
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July 2023 by Angela C.
I absolutely love Room & Board and have had amazing customer service experiences with them. Their furniture is modern and good quality, their showroom is well laid out, and their staff are friendly and helpful! In terms of online orders, unlike other furniture retailers they are very communicative. You select a day/time for your furniture delivery, then two days in advance they'll confirm the delivery. No wondering where the heck your furniture is or whether it will be delayed. So refreshing. They even allow cancellations up to the day before delivery, no questions asked and your money promptly refunded!I also love how easy their website is. They allow reviews, they show very detailed pictures, descriptions, dimensions, and how to take care of your furniture based on materials used. They stick to fact-based info to help the customer inform their decision rather than just rely on a bunch of pretty marketing words.I obviously wholeheartedly recommend Room & Board for all your home furnishing needs!
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May 2023 by Clara Lee
I accidentally broke the plastic cap cover on a coffee table leg. Sherri in Costa Mesa was quick and helpful and offered to mail me some extra caps for now and the future at no charge. Very impressed at their efficiency and kindness. This service is rare these days. Their true customer service shows as they were helpful, even if I was not purchasing something from them. Their furniture is also very high quality and I have always had great experiences with their service.
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May 2023 by Kristin H.
Beautiful furniture with exceptional quality. From the service you'll receive inside each store, to the delivery of furniture, this company may have the best customer service out there. For these reasons, I'll continue to look for indoor furniture, outdoor furniture, and decor options for my home.
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March 2023 by Missy Bystrom
Matt and Jason absolutely rocked! They delivered our amazing furniture and went WAY ABOVE AND BEYOND from a customer service standpoint. Beyond helpful, professional, flexible, kind, and super amazing guys in general!!! ; If you live in the Newport Beach CA area— then you may get lucky!!
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December 2022 by Allie N.
Honestly really disappointing experience My husband and I popped in to look around and the employees were just standing there gossiping about their coworkers and about how they hated the fact that "customers like these people just come in and look around" (referring to us, as they pointed and glared us out the door). We were just looking around today, but sometime soon that could have eventually turned into actually buying something; however, due to this negative experience we will not be returning.
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November 2022 by Delana Turner
HORRIBLE customer service by Costa Mesa, CA Asst. Manager Joseph! We have been customers for years and have had excellent buying experiences previously. JOSEPH has single handedly changed our opinion of this company, offended us, and we will likely never return because of him. It took me 2 weeks to get my husband in store to look at a rather small $3,000 console cabinet. The cabinet was placed behind a couch and within wall shelving right behind it (a very tight squeeze and not easy to see the front), so we asked that it be pulled so we could look at it before ordering. The gals on floor were very sweet, but JOSEPH (who was just standing around staring into space, doing nothing) said it couldn't be moved due to possible damage. WHAT? We convinced him to move it out slightly and my husband helped (to be honest, I could have moved this easily and I'm wimpy). We were deciding on which top to order (white ceramic or plain wood). We stepped over to the ceramic tops (with our sales gal) for a quick minute and came back with a top sample. JOSEPH had moved the cabinet back to the enclosed area. We asked why he would do that, and he replied, "it's a safety hazard". Again, WHAT? There was only one other customer in the entire store and nothing was blocked! We left the store VERY upset. ROOM AND BOARD MANAGEMENT-if you feel JOSEPH is a good representation for your company and customer service standards, then you've lost a very good customer for life. Good luck. The cabinet was perfect for us, but we will find one from another company that values their customers.
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October 2022 by Brian D
Why can't I call the local store? My call was routed to Minneapolis and told to leave a message (because it is later there).
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August 2022 by Yelp R.
I am writing this review to thank Cody from the bottom of our hearts for such an incredible experience! He was totally on top of things and assisted us in making final decisions on our purchase! I cannot speak of him highly enough for his patience, attention to detail, warmth, transaction ease, etc. There are not enough words to express our gratitude. I highly recommend Cody for all of your customer service needs and I will definitely return to him for future Room & Bord purchases in the future!
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February 2022 by Donna D.
Amazing furniture. We just purchased 6 counter stools and we love them. We have purchased many furniture pieces though out many years. The salesperson and delivery men were amazing.
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October 2021 by Jessica Shen
From the first interaction in store to delivery, they provided IMPECCABLE service. It blew me away. We had a couple of issues and when we reached out, they responded quickly and scheduled a solution for us right away. So thorough and went above and beyond. Not to mention the outdoor Parsons table we got and 4 Aruba chairs were beautiful and just what we wanted. I could not recommend them more. Super impressed by R&B all around, I can't wait to shop with them again.
