-
March 2024 by Dennis O.
They have a problem in their system. I had an appointment. They were to send a code to me via email. No code was sent, so when I went to check into my appointment I was told I would have to be on stand-by (which means you wait 1-2 hours). There is no reason for Quest to send a "code" or for the patient to need a "code" when one already has an appointment scheduled via their website. (Or they just have to follow through and send the code.)
-
February 2024 by Joe D.
I'm not even going to rate this quest diagnostics, under staffed , rude very unprofessional... if they can't do the job right and properly manage and staff their labs they should close down or sell the company to a company that can ....
-
January 2024 by Kaitlin Kitchens
Had my appointment at 9:40, and I was out by 9:53. Super fast appointment. Easy breezy
-
December 2023 by Elena Mata
I need to make an appointment?
-
November 2023 by John Senese IV
So slow. Staff can’t figure out how to program the test into the computer which backs everything up. You’ll end up waiting 2 hours even if you schedule an appointment. Multiple times they haven’t been able to figure out how to input routine tests. They will call a helpline and have you wait while hold music plays and there’s 12 people in the waiting room.
-
November 2023 by Danielle B.
I had blood drawn today for pre-op and when I was about to leave, was told that she needed to draw more blood because she mistakenly didn't get enough. Not a big deal - I could tell she genuinely felt bad. The first poke didn't inflict any pain but the second poke was extremely painful and rushed. The burning and tingling continued for hours and finally subsided 6 hours later. The pain is still very much so present. I don't like leaving bad reviews but since I can't get through the phone to an actual person - I'm leaving this here.
-
September 2023 by Tatum H.
Worst service ever!! The staff are jerks. Never go here. The staff is slow, and unhelpful.
-
September 2023 by Max Grimaldi
Shelia was unprofessional and rude. I had a very pressing medical need to get blood drawn and after getting into the office she said there was a problem with an outstanding bill and instead of helping solve the problem she did nothing until a supervisor was called. She repeatedly said “I have other people waiting” she was unkind and frustrated. I would recommend going to another questI have never let a negative review ever, Shelia made the experience so much worse than it had to be. She was very dismissive and judgemental, I hope she learns to act more appropriatelyI am never coming back to this quest
-
August 2023 by Althea S.
My appointment time was at 3:40pm and I did have a lot of labs to process and there was confusion as to how to process them. Apparently they all needed to be processed separately which was costing me $200 per order - not your labs fault I realize, but I was already distressed because of this. When the technician told me that one of the tests was not covered and would be costing me $600 (really $1200 because my husband was supposed to do the same test) - I had reached my emotional and financial limit and told her that I didn't want to do that ONE. Well I come to find out, she didn't do any of the tests that were on that order INCLUDING one more order. When I realized that, I told her "no, I need to do all these other tests. I just want to hold off on the one". She said to me, "We close at 4 so you'll have to come back". I just had my second miscarriage in 8 months via IVF (something I told the technician). I was at your lab to continue trying to find out why I keep miscarrying and can't get pregnant on my own. I was already feeling unheard by the medical community. For someone to turn me away when I had taken the time out of my day to come empty my wallet and get jabbed by a needle...let's just say it broke me that day. Health care professionals need to understand they are often dealing with people that are suffering in one way of another. Bedside manner can be the difference in giving someone the strength to carry on that day. Do better.
-
August 2023 by A H.
Don't be fooled by the good reviews. Go to LabCorp right down stairs in the same building. The nurse showed up late. No one came and spoke to anyone in the waiting room. The first patient was taken until 8:20am. There's little space in the waiting room. They play the same annoying TV message over and over and over again. LabCorp has water- in and out within 15 minutes. Quest wasn't a good experience at all.
-
July 2023 by Nancy S.
In & out in no time! Efficient, professional, friendly, and gentle! Best place ever; drove from San Diego to come here again.
-
July 2023 by Lisa Rud
Debra was quick, fantastic & efficient! I don’t enjoy having blood work done. Thank you Debra for being so gracious & for the pleasant experience.
-
June 2023 by Corinne F.
Shelia is amazing! I warned her I was a little squeamish when it came to getting my blood drawn, so she kindly talked with me through the whole process. She has a very calming energy to her, and made it quick and painless. Here is the point of incision 3 days later. Barely there and absolutely no bruising whatsoever! If you make an appointment they take you back right on time with no wait. Highly recommend this place, and Shelia.
-
June 2023 by Brian Buckner (SpiceMaster)
I'll have to agree with the bad reviews, I'm not a fan of getting blood work done. I told the lady this and she told me no one likes needles to tough it out. I laughed it off, but this person should not be doing this line of work or working at all to be truthful. There are other Quests that are very accommodating. Until this person leaves go to another quest!
-
May 2023 by Brian Buckner
I'll have to agree with the bad reviews, I'm not a fan of getting blood work done. I told the lady this and she told me no one likes needles to tough it out. I laughed it off, but this person should not be doing this line of work or working at all to be truthful. There are other Quests that are very accommodating. Until this person leaves go to another quest!