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March 2024 by Dean W.
I've been washing and cleaning my dog for years I've been wanting to take him in and have it done at Petco... Sammi was amazing and my dog diesel is so soft and looks amazing! Thank you sammi for everything
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January 2024 by Alexandra N.
I got a new cat and it was So. Much. Stuff. Beto was really sweet about helping and carrying the heavy litter for me.
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December 2023 by Danh K.
There's too much to explain but will give Highlights what I experienced- Poor communication and not hospitable with grooming department. Store it self was not well stock, unopened boxes pretty much in areas of the store, from front to back. Floors were full of urine stain all over floor and corners in the aisle. Imagine of the ventilation is off.... the entire store would reek. There's just so much to tell. No shopping carts and not well organized and not sure if the staff really care..... I chose this store cause it was closer and have gone many times to get a few products and I didn't see any improvement.
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November 2023 by Louisa Persico
I was told by a wonderful young man who did all the walking for me, and you exactly where to go to find my cat food. He was kind and never once complained. I will go there again no problem. Also, I was there a couple times and I had asked the nice cashier if she wouldn’t mind moving the red ladder away from the kitty cats adoption because it was blocking the view of the window. Ever since then the ladder has not block the window and I am so grateful. It’s a very nice store.
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November 2023 by Julie E.
I hate writing bad reviews but sometimes it needs to be said in hopes that things will change. This is the closest pet store to me so I often come here for my pets needs but the past few times it's been a disaster. I've gone on different days and at different times but the experience is still the same. Multiple times I've gone in and noticed dog urine and feces on the floor from people bringing their dogs in and when you try to locate an employee to let them know, they're nowhere to be found. Unfortunately some people don't notice and step right into it and spread it further. I have two cats and I used to give them the Petco brand of wet food but they never seemed to have it in stock and I hate changing my cats food on a whim because it upsets their stomach and causes even more issues. The lack of food has caused me to just stop giving them wet food all together which made them sad but they make due now. I know that staffing is an issue everywhere, I'm not exactly mad about that but when there's no employees at all on the floor, not even at the register, that's a little strange. I hope this store gets itself under control because judging from these negative reviews, I'm not the only one who feels this way.
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October 2023 by Marissa G.
Possibly the worst shopping experience you can have in Costa Mesa. Their only saving grace is they have stuff you can't find at other stores. Zero customer service, their employees barely care about having jobs and it shows. Also they don't have shopping carts or baskets so enjoy juggling all your dog food and items in your hand while their employees talk to each other and watch you struggle.
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October 2023 by Lori M.
If I could give zero I would. I try not to go to Petco but it's convenient and when I'm in a pinch it's nice that it's close. That being said, EVERYTIME I go into that store they don't have what I need. I went in this past Saturday to get food for my leopard gecko. The salesperson got the meal worms and wax worms I needed and they were all dead. Every container!! I wasn't able to buy the food I needed from a pet store!! The date on the containers said 9/23. I went into the store 10/8. Sick, they are trying to sell dead animals to paying customers that might not know to check and make sure they are alive. Wrong.
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September 2023 by Bryan L.
Get those leopard geckos out of sand bro, they can get so sick!!!!! Not only is it very drying but if they eat it they get impacted which is very threatening to their lives!!!
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September 2023 by Camie B
This petco is always out of everything. And they don’t have any shopping carts!! They expect you to carry the litter from the back of the store, then to your car! I usually need 60-80pounds of litter. Won’t be going back because it’s so inconvenient.
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August 2023 by Zo S.
I'm livid. While at this petco I observed a very disheveled individual who had duffel bags of personal items, was ranting to himself, was extremely dirty and smelt of urine- come inside and purchase a zip up bag made for the travel of small rodents and some hay.. HE WAS BUYING MICE AS PETS and they were gladly selling them to him. Is there any laws or rules on who can buy a pet? They would have sold him anything he wanted to buy.. my heart was breaking for the animals being sold to him. I would think petco would at least have some very basic screening..
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July 2023 by Kassandra Mar
Understaffed; it varies if you will get through the check out on time. They do not assist in taking anything to your vehicle even if you are handicapped and specifically requested it (I saw a customer in front of me and I ended up helping her get the stuff to her car). No biggie but definitely something to consider.
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July 2023 by Nicole T.
I went in to the store today...what I saw killed me....you had dead betas, what looked like new stock in boxes sitting on the floor with NO ONE AROU D, new products in boxes as far as the eye could see. A full dog food pallet still wrapped in plastic. Now next to that pallet were 4 young men just standing there chatting. Even worse was the line to check out... It went half way down the main isal. One lonley
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July 2023 by Tomas Ortega
The groomers were great!
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July 2023 by Tracy Alred
Brooke was great I will use her every time
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June 2023 by Goof Y.
The fish department at this Petco needs to step their game up and hire people that actually care about their field of work. I was buying a Betta fish and what I thought was a tank filter, I got home and tried to set up the filter and realized it wasn't what I needed. I returned the filter and then the fish department told me I didn't need a filter and that betta are super strong and can adapt to their environments. My fish died the next morning. Only reason I'm giving an extra star is because it's partially my fault for not doing research but call me crazy for thinking the fish department would be able to show me the ropes.
