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December 2023 by Devin L
This place is great. I went in to repair a dyson vacuum and they gave me a free breakdown of what was wrong and what it would take to fix it. Appreciate the customer service and will return!!!!
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November 2023 by K H.
I was doing some embroidery for our football team and I was on a tight schedule. All of a sudden my machine jammed up and I could not fix it myself. I brought it into Pals and Casey, in a matter of minutes, was able to get it going again. I am so grateful for his kindness, knowledge, and for taking time to do it on the spot for me. I'm a Pals customer from now on!
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November 2023 by patricia neeson
I arrived at PAL'S with 3 lamps that I thought needed repair. One of the lamps had been knocked over and I thought it had broke. They simply inspected it, tighted the base, tested it, and said it was fine. The other two lamps, banker type lamps, had both been overheated due to the wrong bulb being used. I thought they were 'fried'. Again, they inspected them, tested them and said they were fine. They took the time to tell me exactly what type, and strength of bulb to purchase for my lamps, which was very helpful. They wouldn't take any money for the service they provided either. They even helped me take my lamps back to my car. I am so grateful for their help and expertise. I highly recommended PAL'S.
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October 2023 by Serena Travis
I am so glad that I stopped at PAL's Sewing & Vacuum Center. I was having a problem with the handle of my Pfaff sewing machine. Somehow the pin had come loose and the handle wasn't attached properly. Casey helped me right away. He turned the sewing machine upside down, found the pin, and reattached the handle on the spot. We had a great conversation and I can carry my sewing machine easily once again! I was amazed that he was willing to fix it right away. Thank you for the great service!
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September 2023 by Rita J.
I'll never go anywhere else again! I took my machine somewhere else during the pandemic. All was not fixed. I forgot I was not supposed to push the basting stitch button. Then I couldn't use my machine at all. So I had to take it in again, this time back to Pals. Casey explained why the other place didn't fix it. It was hard to get at. Casey explained what the real problem was on my older machine, which was not fixed by the previous repair place. Pete was very friendly and helpful over the phone.
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September 2023 by Serena T.
I am so glad that I stopped at PAL's Sewing & Vacuum Center. I was having a problem with the handle of my Pfaff sewing machine. Somehow the pin had come loose and the handle wasn't attached properly. Casey helped me right away. He turned the sewing machine upside down, found the pin, and reattached the handle on the spot. We had a great conversation and I can carry my sewing machine easily once again! I was amazed that he was willing to fix it right away. Thank you for the great service!
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February 2023 by Cathy Boyd
A great place to purchase sewing machines or vacuums. We've been going for years for sewing machine repairs and they've always been so nice, professional, smart and thorough. I recommend them highly!
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December 2022 by Sharon L.
I purchased a Janome Sewist 780DC. Had great customer service from Casey! This machine is dynamite! Do consider Pals for your next machine or repairs. I'm a quilter and use my machine a lot! Sharon
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October 2022 by R R.
Incredible inventory of sewing machines. Thank goodness Casey started off asking a few simple questions and was able to narrow down to the ones best suited for my use. No pressure to select the most expensive model. He patiently answered all questions and demonstrated all the features. My goodness how much they've improved since my 40+ year old Viking! Honest, patient, friendly service seldom offered anywhere. Casey is the best! PALS's is my new go to place for anything related to sewing, they have all accessories available in the store.
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October 2022 by Elizabeth S.
My 55 year old Singer sewing machine broke 3/4 of the way through finishing my granddaughter's Halloween costume. We're flying in 3 days to the East Coast to visit her, and to deliver the costume. The repair wasn't complicated (the needle mechanism came apart). The first store I tried said it was too busy to even look at it. The second store didn't handle one-off problems but said my machine could be sent out to undergo a $200 make-over, including fixing the part, and the machine would be ready in 3 weeks. Then I went to Pal's. A very nice man spent about 10 minutes fiddling with the parts and said, "Done. No charge." It's wonderful to find a store with honest people on site who know what they are doing. Thank you!
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August 2022 by Jessica E.
For any sewing or vacuum needs, you have to come here! As soon as I walked through the door, Pete was up and ready to help me with all of my concerns. He is a very kind, friendly, and knowledgeable man! Never would I have thought that it would have been such a pleasure walking into a vacuum shop. I can honestly say that I left the shop with a smile on my face.
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August 2022 by Charles B.
I came into the shop after 2 calls with Hoover customer support saying there was something wrong with the vacuum. No more then 30 seconds after entering the shop, a gentleman named Pete diagnosed the problem. It was amazing how immense his knowledge was. He not only explained how the vacuum works but literally described exactly why it was breaking on how to prevent it. After all this, I tried to pay and he said he didn't do anything. This business is run on honesty and integrity. I never write reviews but this had to be shared. Thanks Pete! Not many gents like you left! Stay awesome!
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July 2022 by La Familia M.
Casey took the time to explain the problem with my grandfather's vacuum and found the problem right away - dirty old filters. We didn't have to leave it with them for diagnosis, enduring complicated jargon and costly expense. This place is top shelf, A++!!!Thank you, Casey!!!
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May 2022 by Kylene K.
What a fabulous family owned business! They are so friendly, when I called to enquirer about a repair or maintenance on my machine they encouraged me to come in so they could have a look. When I went in they were welcoming, quick and efficient. Their knowledge of sewing machines blew my mind as did the selection of machines they had there. They looked at my machine immediately were able to assess the issue and he even took the time to make sure it was working without issue before he had me on my way in no time.
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November 2021 by mauracas
Excellent service...They have all the parts and repairs.
