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September 2023 by オドリ
Two reasons this palm beach tan location is bad1.) Their tanning booths (I’ve tried the mystic and the palm beach tan one, many times each) are so bad at this location, they come out patchy and uneven. It’s terrible. They need a two turn machine, the one in Huntington Beach does not have this problem. The palm beach tan machine doesn’t even come out very dark and the coverage is bad, it misses some parts. The mystic comes out true to its color but it still comes out patchy and uneven, the four turn on this one is bad as well. It’s weird.2.) You can tell they don’t sweep and mop the floors of the rooms regularly. At the Huntington Beach location I can walk barefoot and the soles of my feet will remain clean and crumb free, but at this location if I walk on the bare floor in any of the rooms my feet get super dirty because they’re not mopping the floors, and the black Matts in front of the machines are super dirty. It’s gross. It’s a spray tan place, you should be sweeping and mopping the floors somewhat regularlyI want to note that it is after WEEKS of consistently using the Costa Mesa location that I write this, this is NOT based off one or two experiences here. Finally I’ve given up on trying to make this location work and I’m driving slightly further to the Huntington location which doesn’t have these issues
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August 2023 by Laura Wuertemburg
Had my first session as a new member and I have nothing but positive things to say. I’m month to month and the price is so reasonable for what I am getting. Clean facility and friendly employee.
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March 2023 by Emily T.
I got this spray tan 2 days ago. literally so bad my stomach is white and my legs are so uneven. i've had hundreds of spray tans from other salons and never had anything like this. I don't know if their spray booth is broken or what but I would not recommend getting a spray here
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November 2022 by Trevor F.
This was my first time tanning indoors , Shaun showed me how to operate and tan safely. Would definitely recommend. Great experience!!!
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November 2022 by ERICA JACOBSON
Spray tan booth - Mystic tan is great for sunless tans. They also have lots of tanning beds too.
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September 2022 by Pamela B.
I absolutely love this tanning salon not only are the beds amazing and work so well, but the woman at the front desk( Hannah ) was super welcoming and very friendly and was able to answer all my questions or needs. I highly recommend this to all my friends and family.
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September 2022 by Summer M.
Not even worth one star!!! Worst customer service ever!!!! I canceled my account over 2 years ago at the Costa Mesa, ca tanning salon! I just checked my cc that I never used and they have been charging me every month . They stated I froze my account. The employee who did this no longer works there hmmmm wonder why.... The manager told me she would cancel it and leave a credit on my account and that she couldn't refund me ... why would I want a credit when I dont go there anymore ???? Absolutely horrible I've been charged around $300 and they won't refund me!! Worst place ever and management ever!!!!
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August 2022 by Rachel Slick
This location is my favorite of the Costa Mesa because the front desk staff are always so warm and welcoming. One employee gave me particularly great tips for spraying and maintaining my spray tan and answered all of my questions thoroughly and patiently.For other spray tanners reading this, the Mystic Tan can be really good, but be mindful of your feet. I always step on a towel to avoid orange covering the bottoms of my feet, and I wipe them off with alcohol wipes immediately after exiting the booth. Expect this spray to be a bit stickier and carry more of a scent than VersaSpa. But in my experience it does last longer than Versa and fades nicer. VersaSpa always looked like Cheeto dust, and the Mystic fades a lot more gradually.
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August 2022 by Peri C.
Do NOT go to this location!!! I normally go to the one in Tustin but I was pressed for time today so I went to one by my house. The lady checked me in with my usual tan. The booth was different however I usually do the two angle one and this was four but she didn't tell me this. That's not professional but that's not even the issue. The issue is that I came out with streaks all over myself and, even though I use the towel for my feet, you can see the bottom of my feet are completely dark. They were completely black when I came out. WTF!! I have a performance tomorrow on stage and I'm going to look like this?? When I came out to ask where the lady was who checked me in five minutes ago, a male employee said that she left... In the 30 seconds that I got the tan?? Are you serious? He didn't even offer an apology he just said put lemon juice on it. I will not be going back to this location. Plus it was super dirty. Zero star location. Go to Tustin.
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August 2022 by Lauren B.
Sign on the door says close at 9, and online and google maps says closed at 8....showed up at 7:15 with the door locked. I pay a membership here AND the location in Irvine (off DuPont) has had their versa spa machine down for weeks. Honestly this place sucks. The only reason I come is because it's convenient and cheap, but you get what you pay for!
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July 2022 by Alessandra P.
Stay away from this establishment. Brissy, the front desk rep, misled my entire experience at Palm Beach Tan. I originally wanted to get a single tan and she kept pushing me into getting a new membership and that it was cheaper to do so. She ended up giving me a $25 gift card so I can take that off a future membership charge. I decided to take the plunge and move forward and I ended up coming home and noticed there wasn't $25 taken off my membership. I called and Brissy mentioned there was an activation fee that she waived with that gift card. Activation fee?! Not once did she mention there was an activation fee, she said the gift card was for "off the monthly membership fee." This was never mentioned to me and I hate being misled into a bait and switch for a sale. I was told I could get a credit for those $25 and I asked for a refund as she failed to communicate the fee to me. She said she can't do anything due to policy and that her manager would reach out to me. Not once did I get a missed call from anyone. I called back today and urged to receive a call back and still nothing. This has gotten to the point where this is such a petty issue, I really hate that I haven't even had any reciprocation. This has already has tainted my experience as a whole and have decided to 100% cancel my membership due to being misled and incompetency from the employees and District Manager.
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June 2022 by Karl C.
This business hires the best, most friendly and service oriented employees. Haley is so sweet and helpful! Love this place for a brief escape and pampering. Thank you!
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April 2022 by Tiffany A.
If you're looking for something easy and efficient with low commitment, I recommend this company. Its definitely not for OG tanners, or for people who like luxury but PBT is awesome if you just want to build color and feel better about yourself in an affordable way. I've resigned the agreement 2 years now. It's $14 a month to be able to use the lowest level bed unlimited. You can cancel anytime with 30 day notice or freeze your account if you're not gonna use it. The upgrades are also relatively cheap, so you can usually skip the line and upgrade if you'd like. Taylor is a gangster. I've seen her handle the whole studio by herself, she has great suggestions for tanning lotions and she maintains poise even when people (including myself) ask d*** questions.
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April 2022 by Rebecca L.
This has become my new favorite PBT location. The staff is always friendly and attentive. Shane helped me with a new spray product that I love for touch ups when I can't get in. Def recommend this one if you live in the area.
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March 2022 by Miki Olsen
They already cut their hours down to just 10 to 2 on Sundays & they can't even bother to show up & open on time. Waited 20 minutes & still no one showed.
