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March 2024 by A C
Another wonderful experience at the Omega boutique. Thank you very much to Edward. You were very helpful and informative with my Seamaster 300m. Truly customer service at its highest, Edward had multiple solutions right away and was able to take care of it on the spot. This is the only Omega AD I will visit because the client service quotient and relationships are highly valued. Thank you again, Edward!
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February 2024 by Yannis Koutroupis
Hiroo gave me the best service ever I’ll never shop with anyone else
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January 2024 by Bil Bric
I brought a 30 year old watch in for battery service. I was treated as though I had bought a $10,000 watch. Great service. I can’t say enough good about the service.
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January 2024 by Anita
We had a very good experience with OMEGA. Me and my fiancé purchased two watches and Hiroo Nakai was so helpful and professional. He provided us with all details about our watches. We’re so happy about the purchase we made and we would definitely buy more watches from OMEGA in the future. Thank you for your great services!
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November 2023 by Just
Beautiful store with a good variety of display models!
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September 2023 by Oliver Pan
Amazing customer service.Took my Aqua Terra here for resizing and the SA was extremely helpful. Looking to buy a Speedy next!
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July 2023 by Chaz Ang84
Amazing day purchasing my Seamaster 300m 75th Anniversary. My Sales Associate Lee was courteous, professional, and helped me remember what a true luxury watch buying experience is about. Thank you again to the entire Omega family (Lee & Tina especially)at the SouthCoast Plaza Boutique. Cheers, Chase R.
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July 2023 by Chase Ang84
Amazing day purchasing my Seamaster 300m 75th Anniversary. My Sales Associate Lee was courteous, professional, and helped me remember what a true luxury watch buying experience is about. Thank you again to the entire Omega family (Lee & Tina especially)at the SouthCoast Plaza Boutique. Cheers, Chase R.
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July 2023 by WellDeservedVacation Team
This Omega Store is excellent 5 stars! We had the pleasure of dealing with Anabel who was amazing! She took the time to answer all the millions of questions that we had(and we had a ton) in the most professional, honest, patient manner. She even showed us and let us try on every watch that we were interested in. We had been Rolex people forever, but we like many of you became rather disappointed and turned off by the way they(Rolex) have been treating us even after buying several Rolexes, and of course the never ending out of stock draught wait list!Another interesting thing about this store is that it even offers complimentary cocktail drinks while you shop and try on watches. They also offer zero percent APR if you have excellent credit! We also met one of the managers Hiroo who was also very professional, kind and knowledgeable about the Omega brand and he took the time to explain to us the very interesting customization options that Omega can do as well.We were so impressed and thankful for the excellent service we were provided that it seems we may even do an exciting collaboration with them for our very VIP's as we specialize in Sales Incentive Trips and Company Retreats for the better corporate sales companies who reward and treat their top sales people!We highly recommend shopping here at this store for your next BIG watch! Because if its good enough for George Clooney and James Bond its probably good enough for you! WINK
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June 2023 by Omar Casserly
Great staff and store. Very helpful and welcoming upon entering the store. Probably my go-to location for full service needs and purchases.
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May 2023 by pattons3rd
Stopped by today to order a rubber strap and deployant clasp for me Seamaster. I hear it takes awhile at some places for it to come in but they had it in stock. I believe the sales rep was Humphrey. Got me sorted out right away Super friendly, very helpful and showed me how to wear and adjust. Said anytime I want to switch back to the bracelet just bring it in and they'll do it for free! Even the security guard was friendly.
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March 2023 by Leray Warrior
I was visiting the mall because I wanted a Vacheron Fifty Six or Overseas (just a blue watch). While there, I saw this store and walked in. I was in sweats and a t shirt, so I expected to be blown off. I illustrated to them that I was considering a moonshine gold speedy and they stated that they didn't have any and it was on backorder. They instead brought another watch in sedna gold so I could feel it, and brought others out for me to see the fit. I didn't buy anything, but... I will definitely be doing business with them. I don't live in California, but.. they have my business. Thank you.
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February 2023 by Daniel Tran
Thank you so much Tina for taken care of me. I really appreciate all the patience in help me find the perfect watch for my 40th birthday day.
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January 2023 by Daniel T.
Thank you Tina for helping me find the perfect watch. I really appreciate your expertise and patience in helping me navigate through the Omega rich history.
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January 2023 by Charles A.
I brought in my 8 MONTH old Seamaster 300 that I purchased from the NYC boutique for repair because the second hand was running abnormally fast. Edward was able to help me out without any problems and mentioned that I should hear back from him within about 5 days with a status update and a timeline on when I should receive my watch. After not hearing back for 14 days, I decided to give the boutique a call to ask for an update. This is where the story turns. Tina picked up the phone and was extremely rude from the start. She started off by saying they don't need to give me a call or an update until the watch is back at the boutique, and that I should not have called this soon because I should've waited at least 5-10 days. Again, it had been 14 days since dropping off my watch. I also let her know I was a little disheartened that I had the watch for 8 months, taken great care of it, and it already needed service. I asked if there was any way that they would let me trade the watch for another Seamaster 300 or buy it back, to which she responded with, "No we don't do that. You're welcome to list the watch for sale privately or frankly do whatever you want with it. We won't be buying it back or trading it in." This review isn't meant to bash Omega watches. I understand I may have just purchased a lemon. This review is to bring light to the unprofessional customer service from one of their sales reps at this particular boutique.