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February 2024 by Michell C.
Still Awaiting Refund Ordered a bench on January 12, 2024 and charge was issued to my credit card on January 13. Received a text message from Sheila stating the color ordered was no longer available would the alternate color be acceptable on January 13, 2024. I approved the alternate color within 20 minutes of receiving text. After 10 days with no shipping updates on item I inquired about status via text with Sheila. There was a shipping issue at the warehouse due to a portal outage and the bench should be shipped sometime within the next 7 to 10 days. At that point I requested to cancel the order because I needed the item or something similar in a more timely manner. On January 22, 2024 received an email from OldBones showing my order was canceled and charge would be refunded to my credit card in 5 to 10 days-- no problem. Well, as of today February 24 (33 days) I still have not received a refund. Numerous calls of inquiry have been placed, voice mails left and not returned, and texts sent to the once responsive Sheila that have gone unacknowledged. I even reached out with an Instagram message. In summary, I would not recommend purchasing from Old Bones and question their business ethics.
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February 2024 by Brad L.
Ordering a sofa online from Old Bones was the worst purchasing experience I've ever had. Their sales and support isn't just incompetent, it is dishonest and just how they operate. Please read other reviews before you purchase from Old Bones. I am not alone.
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February 2024 by Thais L.
YOU HAVE BEEN WARNED. Buy furniture anywhere online other than here! Former Designer from Four Hands here - TRUST THE BAD REVIEWS - Every 1 Star review has gone through the same experience as us. 2 YEAR NIGHTMARE! My mother in law ordered a sleeper sofa in Dec. 2022 when she moved in, and they kept saying it had shipped, but she did not receive for almost 5 months! We had to buy an expensive air mattress just so guests had somewhere to sleep. We tried to cancel within the first few months, but they would not let us. Mind you, we still did not have a sofa. They said they would refund us several hundred dollars for the inconvenience, but they never did. Weeks later, we called them back, and they said they saw a bad review we wrote and they would NOT REFUND US UNTIL WE PULLED DOWN OUR NEGATIVE REVIEW. So my mother-in-law frantically spent hours trying to contact Google and Yelp to take down her reviews. She was unable to do so on one site, and Old Bones said they wouldn't refund until she could get it down. Blackmail at best. On top of this, their customer service reps responded to my husband's refund inquiry email and accidentally forwarded him their internal emails between their customer service team which has context of them mocking my husband and family asking for a refund ("it's this guy again asking for his refund"), We sent all of these documents over to our bank with our dispute. It's not worth it - Trust us! Lots of other places to buy Four Hands and other vendors. They only display the positive reviews on their front page. I'm all about supporting local businesses, but this place has to be a front for something else. I just can't imagine the owners not caring this much about their business and service.
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February 2024 by Trina M.
**** buyer beware******** i originally purchased a bench from this company in oct, 23rd, 2023 and since it was on back order for longer than i expected , i cancelled my order with them on dec. 8th, 2023 they confirmed my cancellation and said that my refund would be processed in 5-10 business days, it is now 2/9/24 and have yet to receive my refund , they dont return phone calls or return emails. so it is unfortunate that i now have to proceed with small claims court. i am not a person who just leaves a bad review but this company is just ridiculous, very unprofesssional.
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January 2024 by Daria S.
Love this store!!! It's a hidden gem in Orange County. I got a super dope lamp and signed print from here and get compliments on them all the time. The prices are great, too! Super high quality, chic items and the staff is knowledgeable and nice. One of the rare finds, esp since everything is "big box" nowadays. Highly recommend!
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December 2023 by Pablo P.
Order 27932- This Company is an absolute fraud. We purchased two pieces of furniture almost 11 months ago and they kept pushing the shipping date. At exactly 8 months after minimal, contact, communication from the company via email, phone calls or social media we canceled the order. Throughout this time, I have the record of the emails. I would have to call faking My name Contact information through their questionable call service center, just to speak to a human. This was Done to get to speak to representative to at least assess our order status which they kept saying was delayed delayed delayed. We asked for cancellation as no product had ever shipped, or had been fulfilled. And a refund was allegedly processed. This was an early November 2023. To this day, I have not received the refund of over $2000 dollars. the communications from their reported refund attempt have also stopped. I ended up going with the credit card company to file a dispute. This company reported that they delivered the order and showed alleged evidence of it being shipped. However, their emails and communications that I saved from them prove otherwise. We have now had to get lawyers involved in the situation. I REPEAT, DO NOT BUY FROM THIS COMPANY. THIS COMPANY IS A FRAUDULENT COMPANY! DO NOT BUY FROM THIS COMPANY. I WILL DO EVERYTHING IN MY POWER TO INFORM EVERY CONSUMER THAT THIS COMPANY WILL TRY TO DEFRAUD YOU.
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November 2023 by S S.
We ordered a dining table in May with an estimated delivery of July. Come August, we reach out twice with no updates. Ask to cancel the order for a refund, but are instead told the item is in transit to the last mile carrier for delivery. Wait another 10 days before contacting the last mile carrier and they have not heard from Old Bones. We dispute the charge with the CC company for no delivery. Later that day, we're sent a new shipping tracker with a new carrier, but at this point the purchase is in dispute and we can't accept it. CC company rules against us because Old Bones provides a purchase receipt (which was never in question). So now, no dining table and the kicker: OLD BONES WOULD KEEP 40% OF WHAT I PAID DUE TO RETURN COST + "RESTOCKING FEE." Now I really feel the need to write a review. In the end, we got legal help and a full refund in October - a 5 month long journey. Unfortunate, because the stock we saw in the showroom was of good quality and fairly priced. However, in my experience the fulfillment part has a lot of room for improvement.
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October 2023 by S R
I am so pleased with my new Rialto sofa bed I purchased from Old Bones! It is beautiful and I got it for an absolutely incredible deal. The other furniture on the showroom floor is beautiful too. I will definitely be back!
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October 2023 by Sky High
I recently purchased a live edge dining table. The quality and color of was exceptional. Sheila was a great help and very considering. What a great furniture place for the passionate one.Thank yoi
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August 2023 by Jeff W
We ordered two tables in May. Multiple promises that they would be delivered. Nothing has shown up. I have called and emailed multiple times and get nothing but their answering service. Very concerning that business is non-responsive. I would be cautious doing business with them.
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August 2023 by Kamran Raz
Loved my experience at Old Bones, randomly found this spot driving around and when I went in I was greeted by the owner Shawn and he took great care of me and helped me in finding some furniture for my house
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August 2023 by Amanda Gargano
Grade A customer service! If furniture stores had a Michelin star rating, this one would have 3! ⭐️ ⭐️⭐️We bought a concrete coffee table from Old Bones, as our anxious German Shepherd thought our last wooden coffee table was the perfect stress reliever.The table was ordered in November and back ordered until February. Old Bones did a great job of keeping us updated throughout this process. They coordinated delivery to our apartment in February, but due to life circumstances popping up, we weren’t able to open the boxes until about 3 months later.Much to our dismay, upon assembling the coffee table we noticed that the entire corner was chipped! We reached out to Old Bones to see if we had any options, and without question, Old Bones worked with us to send us a new table top. To say we are elated would be an understatement!Now, we are enjoying this beautiful coffee table chip-free, and our puppy has moved on to alternate coping methods :)
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July 2023 by Luan Sy
We've purchased quite a few pieces for our homes from Old Bones, from sectionals to rugs and lamps. I enjoy the range and quality of their selection, and the personalized service. Every associate seems really invested in helping us make good design decisions by understanding our style and the spaces we're working with. They're also very responsive whenever I have questions.
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July 2023 by Megan A
We bought a beautiful nightstand and bench here for a great price! Sheila was so kind and was such a big help. We are so excited to have these pieces in our home!
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June 2023 by Lindsay F
Thus far I have been very disappointed with Old Bones. I was hoping that I was supporting a smaller business by ordering a bed frame from here, but instead of waiting 2-4 weeks for the bed frame (stated the bed would ship within 1-2 weeks), I have been already waiting nearly 4 weeks and the bed still has not been shipped. This is been impactful to our lives as we are still sleeping on our mattress on the floor. The only reason that it is not 1 star is that they are somewhat responsive, however, they have not compensated or addressed the double amount of waiting time for an over $1500 bed frame. Would not order from them again.Update - moved to 1 star after the updated me the item would be shipped immediately (that Friday) but wasn’t actually shipped until the following Thursday.
